Method and system for handling errors in a distributed computer system

  • US 6,918,059 B1
  • Filed: 04/27/2000
  • Issued: 07/12/2005
  • Est. Priority Date: 04/28/1999
  • Status: Expired due to Term
First Claim
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1. A method for processing an error occurring in a system element operating in a computer system having a central-resource, the method comprising the steps of:

  • receiving an error message at the central-resource from the system element indicating the occurrence of an error associated with the system element;

    determining whether a connection exists between the system element and the central-resource;

    transmitting the error message from the system element to the central resource when the connection exists; and

    when the connection does not exist, queuing the error message for later transmission to the central resource;

    referencing an error-resource having a plurality of assistance options;

    selecting an assistance option from the plurality of assistance options in accordance with the error message;

    filtering the error message for an error type;

    providing the assistance option to the system element through a routine server in accordance with the error type.

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