Reorder-assistance functionality levels

• US 6,937,999 B1
• Filed: 11/10/2000
• Issued: 08/30/2005
• Est. Priority Date: 11/10/2000
• Status: Expired due to Term

• Current Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Original Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Inventors: Goettemoeller, Jodi, Whaley, Sharon, Hinrichs, Kenley, Haines, Robert E., Harper, Mark A., Baumunk, Mary B.
• Primary Examiner(s): FADOK, MARK A
• Application Number:
  US09/710,366
• Time in Patent Office: 1,754 Days
• Field of Search: 705/26, 705/27, 399/10, 399/23, 399/8, 399/12
• US Class Current: 705/26.35
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/0609 Buyer or seller confidence or verification
• CPC Class Codes: G06Q 30/0625 Directed, with specific intent or strategy

Abstract

A consumable order assistance system is provided for computer peripheral devices. The system includes a personal computer, at least one computer peripheral device, a communication link, and a consumable order assistance computer program. The personal computer has a web browser and a messaging system. The at least one computer peripheral device has a messaging system. The communication link signal couples the personal computer with a provider of a consumable for the computer peripheral device via the web browser. The consumable order assistance computer program is provided on the personal computer and is configured to receive a notification from the computer peripheral device via the messaging system of a need to order a consumable, alert a user of the personal computer of the notification, and provide an order location to the user for the consumable. A method is also provided.

Claims

1. A consumable order assistance system for computer peripheral devices, comprising:

a personal computer having a web browser, a messaging system, and a consumable order assistance computer program;

at least one computer peripheral device having an embedded web server and a messaging system provided by the embedded web server; and

a communication link signal coupling the personal computer with a seller of a consumable for the computer peripheral device via the web browser;

wherein the consumable order assistance computer program is configured to a) receive a notification from the computer peripheral device of a need to order a consumable via the messaging system of the personal computer and the messaging system of the at least one computer peripheral device, b) alert a user of the personal computer of the notification, and c) provide an order location to the user for the consumable; and

wherein the consumable order assistance computer program is configured for multiple unique functionality levels to provide consumable order assistance when ordering the consumable, the multiple unique functionality levels being configured to be at a level that is customer defined, and wherein the embedded web server is configured to push information from the computer peripheral device to the personal computer.

2. The system of claim 1 wherein the consumable order assistance computer program is further configured to collect a series of notifications and summarize the series of notifications for one or more computer peripheral devices.

3. The system of claim 1 wherein the consumable order assistance computer program consolidates a plurality of notifications from the at least one computer peripheral device.

4. The system of claim 1 wherein the consumable order assistance computer program is further configured to request identification from a user to verify authorization of the user to submit an order.

5. The system of claim 1 wherein the consumable order assistance computer program is further configured to request at least one level of authorization from the user before sending an order via the communication link to a reseller of the consumable.

6. The system of claim 1 wherein the consumable order assistance computer program is further configured to request at least one level of authorization from the user before sending an order via the communication link to a reseller of the consumable.

7. The system of claim 1 wherein the consumable order assistance computer program is further configured to prompt the user for authorization information.

8. The system of claim 1 wherein the communication link comprises an electronic communication link that enables the consumable order assistance computer program to submit an e-mail order.

9. The system of claim 1 wherein the communication link comprises an electronic communication link that enables the consumable order assistance computer program to submit a facsimile order.

10. A computer-implemented system which implements a program in which consumable components of computer peripheral devices are replenished, the system comprising:

a notification system that alerts a user of a personal computer that the user needs to order a consumable for a computer peripheral device associated with the personal computer, the computer peripheral device having an embedded web server, and the notification system being provided in the embedded web server for notifying the user at the personal computer;

a facilitation system that provides a communication link with a reseller of the consumable via the personal computer; and

at least one from a list of a) a consolidation system for consolidating a plurality of orders, b) an authorization system for confirming that a user is authorized to place an order for the consumable, and c) an order assistance system that places an order for the consumable;

wherein the computer-implemented system is configured to establish multiple unique functionality levels at the personal computer to provide consumable order assistance when ordering the consumable from the personal computer, the multiple unique functionality levels being configured to be at a level that is customer defined.

11. The system of claim 10 wherein the notification system identifies for the user a part number for a consumable that needs to be ordered for the computer peripheral device.

12. The system of claim 10 wherein the notification system comprises a messaging system within an embedded web server of a computer peripheral device and a messaging system within a personal computer.

13. The system of claim 12 wherein the personal computer further comprises a browser, and the messaging system comprises an e-mail application, wherein the computer peripheral device sends an e-mail notification to the personal computer to alert the user of a need to order a consumable.

14. The system of claim 13 wherein the e-mail notification identifies the consumable by a part number.

15. The system of claim 10 wherein the system comprises the consolidation system configured to aggregate a plurality of notifications for one or more computer peripheral devices.

16. The system of claim 10 wherein the system comprises the authorization system configured to request authorization from a user prior to automatically submitting an order for the consumable to a reseller of the consumable.

17. The system of claim 10 wherein the system comprises the order assistance system configured to automatically submit an order for the consumable in response to receiving a notification that a consumable needs to be ordered.

18. A method of providing order assistance, comprising:

providing a computer peripheral device, a personal computer having a communication link with a reseller of a consumable, and a messaging system extending between the computer peripheral device and the personal computer;

detecting a need to replenish a consumable at the computer peripheral device;

notifying a user at the personal computer of the need to replenish the consumable by communicating the need from the computer peripheral device to the personal computer through an embedded web server located on the peripheral device;

providing an order address location to the user at the personal computer for a reseller that sells the consumable; and

placing an order for the consumable with the reseller using the personal computer to communicate with the reseller;

configuring a computer program operable on the computer peripheral device and the personal computer to operate in at least one of multiple unique functionality levels to provide consumable order assistance when ordering the consumable, the multiple unique functionality levels being configured to be at a level that is customer defined.

19. The method of claim 18 wherein placing the order comprises automatically placing the order for the consumable in response to notifying the user.

20. The method of claim 18 wherein, prior to placing an order, querying the user to authorize placing the order with an identified reseller.

21. A consumable order assistance system for computer peripheral devices, comprising:

a personal computer having a web browser and a messaging system;

at least one computer peripheral device having an embedded web server and a messaging system each configured to communicate on a one-to-one relation bi-directionally with the personal computer;

a bi-directional communication link signal coupling the personal computer with a seller of a consumable for the computer peripheral device via the web browser, the bi-directional communication link configured to enable a user to interact with the computer peripheral device to obtain information on a consumable for one computer peripheral device including at least one of a) consumable levels, b) media levels and types, c) warnings, d) notifications, e) job assurance, and f) printer capabilities;

a consumable order assistance computer program executable on the personal computer and configured to a) receive a notification from the computer peripheral device via the messaging system of a need to order a consumable, b) alert a user of the personal computer of the notification, and c) provide an order location to the user for the consumable; and

a server communicating with one of the personal computer and the at least one computer peripheral device and including a centralized management database having information pulled from the Internet and comprising at least one of consumable part numbers, alternative consumable part numbers, and information for selecting a reseller;

wherein the consumable order assistance computer program system is configured for multiple unique functionality levels to provide consumable order assistance when ordering the consumable, the multiple unique functionality levels being configured to be at a level that is customer defined, and wherein the embedded web server is configured to push information from the computer peripheral device to the personal computer.

22. The consumable order assistance system of claim 21 wherein at least one of the server and the at least one computer peripheral device proactively generates the warning to the user at the personal computer comprising information on an upcoming issue regarding maintenance and operation of a selected computer peripheral device.

23. The consumable order assistance system of claim 21 wherein the personal computer includes an application interface comprising an electronic data interchange.

24. The consumable order assistance system of claim 21 wherein the centralized management database is configured for interaction with a maintainer at the personal computer to enable determination of when to replace a consumable as well as at least one of what consumable to replace, alternative parts for the associated peripheral device, issue urgency, proactive warning of one or more next issues, computer peripheral device location, owner/contact information, computer peripheral device model information, and impending maintenance notification.