System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services including module for generating and formatting voice services

• US 6,940,953 B1
• Filed: 09/13/2000
• Issued: 09/06/2005
• Est. Priority Date: 09/13/1999
• Status: Expired due to Term

• Current Assignee: Microstrategy Incorporated
• Original Assignee: Microstrategy Incorporated
• Inventors: Zirngibl, Michael, Patnaik, Anurag, Maass, Bodo, Eberle, Hannes, Santa Ana, Alberto, Leon, Christopher S.
• Primary Examiner(s): Tsang, Fan
• Assistant Examiner(s): Phan, Joseph T.
• Application Number:
  US09/661,188
• Time in Patent Office: 1,819 Days
• Field of Search: 379 8813- 8817, 379/88.11, 704/260, 704/270, 704/246, 709/200, 709/201, 345/752
• US Class Current: 379/88.13
• CPC Class Codes: H04M 2203/355 Interactive dialogue design tools, features or methods
• CPC Class Codes: H04M 3/4936 Speech interaction details speech recognition per se G10L15/00
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML

Abstract

A method and system for generating TML (an XML based language) and formatting reports is disclosed. The method and system of the present invention operate in conjunction with an interactive voice broadcasting system and are used to develop active voice pages—TML documents that are to used generate dynamic voice menus that drive the interaction between a user and an interactive voice broadcasting system.

Claims

1. A system for generating an active voice page that provides at least one interactive and real-time voice service to at least one user, the active voice page comprising at least one markup language document, the system comprising:

a subscription interface that enables at least one user to subscribe to at least one voice service that is executed upon satisfaction of a predetermined condition to output personalized information to the at least one user, wherein the at least one user specifies preferences for the content and presentation of information to be output by the at least one voice service;

an input module that receives data reports and a structure for the at least one voice service when the at least one voice service is executed;

a markup language converting module that converts the data reports and the structure into a markup language;

a blending module for blending the converted data reports and the converted structure into the active voice page;

a module for generating a call request that receives the active voice page and one or more style properties that are unique to the at least one user and generates a call request for

a call server for placing an outbound telephone call to a voice-enabled terminal device of the at least one user to initiate an interactive voice broadcast with the at least one user, wherein information personalized for the at least one user is presented to the at least one user from the active voice page during the interactive voice broadcast, and wherein the active voice page further comprises one or more user inputs that enable the at least one user to respond to the personalized information during the interactive voice broadcast.

2. The system of claim 1, wherein the markup language is extensible markup language.

3. The system of claim 1, wherein the markup language is TML.

4. The system of claim 1, wherein the data reports comprise online analytical processing (OLAP) system reports.

5. The system of claim 1, wherein the markup language converting module comprises a markup language generator that receives the structure and generates the at least one markup language document from the structure.

6. The system of claim 1, wherein the markup language converting module comprises a markup language transforming module that receives the data reports from the input module and transforms the data reports into the at least one markup language document.

7. The system of claim 6, wherein the markup language transforming module receives stylesheets from the input module and transforms the data reports into the at least one markup language document using the stylesheets.

8. The system of claim 1, wherein the predetermined condition comprises either a scheduled event or a triggering event, and is specified by the at least one user while subscribing to the at least one voice service.

9. A method for generating an active voice page that provides at least one interactive and real-time voice service to at least one user, the active voice page comprising at least one markup language document, the method comprising:

enabling at least one user to subscribe to at least one voice service that is executed upon satisfaction of a predetermined condition to output personalized information to the at least one user, wherein the at least one user specifies preferences for the content and presentation of information to be output by the at least one voice service;

receiving data reports and a structure for the at least one voice service when the at least one voice service is executed;

converting the data reports and the structure into a markup language;

blending the converted data reports and the converted structure into the active voice page;

generating a call request for the at least one user from the active voice page and one or more style properties that are unique to that at least one user;

placing an outbound telephone call to a voice-enabled terminal device of the at least one user to initiate an interactive voice broadcast with the at least one user, wherein information personalized for the at least one user is presented to the at least one user from the active voice page during the interactive voice broadcast, and wherein the active voice page further comprises one or more user inputs that enable the at least one user to respond to the personalized information during the interactive voice broadcast.

10. The method of claim 9, wherein the markup language is extensible markup language.

11. The method of claim 9, wherein the markup language is TML.

12. The method of claim 9, wherein the data reports comprise online analytical processing (OLAP) system reports.

13. The method of claim 9, wherein converting comprises receiving the structure and generating the at least one markup language document from the structure.

14. The method of claim 9, wherein converting comprises receiving data reports and transforming the data reports into the at least one markup language document.

15. The method of claim 14, further comprising receiving stylesheets and transforming the data reports into the at least one markup language document using the stylesheets.

16. The method of claim 9, wherein the predetermined condition comprises either a scheduled event or a triggering event, and is specified by the at least one user while subscribing to the at least one voice service.