Method and apparatus for performing enterprise email management

  • US 6,941,304 B2
  • Filed: 11/17/1998
  • Issued: 09/06/2005
  • Est. Priority Date: 11/17/1998
  • Status: Expired due to Term
First Claim
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1. A computer implemented method for processing electronic messages, said method comprising:

  • receiving a first message into an enterprise mail system, said first message from a first human message sender;

    storing said first message in a message database;

    assigning a category entry from a category database to said first message, said category entry containing information for handling particular incoming messages;

    delivering said first message to a first enterprise mail system user; and

    providing a template response message to said first enterprise mail system user using information in said category entry, said template response message including a set of message recipients defined in said category entry.

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