Method and means for evaluating customer service performance

  • US 6,970,831 B1
  • Filed: 02/23/1999
  • Issued: 11/29/2005
  • Est. Priority Date: 02/23/1999
  • Status: Expired due to Fees
First Claim
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1. A method of evaluating customer service performance of a specific employee at the originating point of transaction and at the originating time of transaction, comprising:

  • presenting a question to a customer at the originating point of transaction and the originating time of transaction about the employee'"'"'s performance using an electronic payment device;

    obtaining a response to the question from the customer at the originating point of transaction using the electronic payment device;

    recording the customer'"'"'s response;

    evaluating the response.

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