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Relationship building method for automated services

  • US 6,983,044 B2
  • Filed: 06/27/2001
  • Issued: 01/03/2006
  • Est. Priority Date: 06/27/2001
  • Status: Active Grant
First Claim
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1. A relationship building method for automated services, comprising in combination the steps of:

  • receiving a contact from a client;

    looking for the client in a client data base;

    if the client is calling by telephone and does not like auto attendant, then transferring the client to a customer service representative;

    if the client is in the client data base, then;

    welcoming the client;

    presenting the client with an option of one or more services or goods that are usual for the client as determined by the client data base;

    if the client selects one of the usual services or goods, then processing the client request;

    if the client does not select one of the usual services or goods, then;

    presenting the client with a list of services or goods from which to select;

    entering the new request into the client data base; and

    processing the client request;

    if the client is not in the client data base, then;

    welcoming the client;

    ask the client for billing and delivery information;

    entering the client billing and delivery information into the client data base;

    presenting the client with a list of services or goods from which to select;

    entering the new request into the client data base; and

    processing the client request.

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