System and method for computer-aided technician dispatch and communication

  • US 6,990,458 B2
  • Filed: 08/28/1997
  • Issued: 01/24/2006
  • Est. Priority Date: 08/28/1997
  • Status: Expired due to Term
First Claim
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1. A system for handling a plurality of unassigned service requests, the system comprising:

  • means for receiving the plurality of service requests which are upon receipt are unassigned;

    means for using programming to process the plurality of unassigned service requests for the purpose of assigning to each of the plurality of unassigned service requests one or more of a plurality of technicians as a function of at least a skill level of each of the plurality of technicians, a skill level required by each of the plurality of unassigned service request;

    means for considering prior service requests assigned to each of the plurality of technicians via the programming; and

    an amount of time to complete each of the plurality of unassigned service requests;

    means for displaying an indication if one or more of the plurality of unassigned service requests remain unassigned as a result of processing performed via the programming; and

    means for displaying an indication of a status of one or more service requests that have been assigned to at least one technician via the programming.

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