Network and method for providing a flexible call forwarding telecommunications service with automatic speech recognition capability
First Claim
1. A network for providing a telecommunications service with automatic speech recognition to a telecommunications user, comprising:
- a switch in communication with a telecommunications device associated with the telecommunications user for;
detecting a first trigger specific to a first telecommunications service in response to a first communication from the telecommunications device;
storing identifying information regarding a prior calling party to the telecommunications user in conjunction with a second telecommunications service;
detecting a second trigger specific to a second telecommunications service in response to a second communication from the telecommunications device;
detecting a third trigger specific to a third telecommunications service in response to a third communication from the telecommunications device; and
routing the third communication to an operator services system in response to the detection of the third trigger;
an intelligent resource server in communication with the switch, wherein the intelligent resource server is for;
receiving the first communication from the telecommunications device via the switch;
playing a first audible message for the telecommunications user in response to receiving the first communication, the first audible message prompting the telecommunications user to modify a communication services profile associated with the telecommunications user;
automatically recognizing a first predetermined keyword spoken by the telecommunications user in response to the first audible message by digitizing the telecommunications user'"'"'s response and comparing the digitized response to a set of coded waveforms corresponding to predefined keywords;
receiving the second communication and a first message including the identifying information from the telecommunications device via the switch;
playing a second audible message for the telecommunications user in response to receiving the second communication, the second audible message containing the information regarding the prior calling party;
prompting the telecommunications user to place an outgoing communication to the prior calling party;
automatically recognizing a second predetermined keyword spoken by the telecommunications user in response to the second audible message;
receiving the third communication from the operator services system with a second message including information regarding a party requested by the telecommunications user from the operator services system;
playing a third audible message for the telecommunications user in response to receiving the third communication, the third audible message containing the information regarding the party;
prompting the telecommunications user to place an outgoing communication to the party; and
automatically recognizing a third predetermined keyword spoken by the telecommunications user in response to the third audible message.
6 Assignments
0 Petitions
Accused Products
Abstract
A network for providing a telecommunications service with automatic speech recognition to a telecommunications user, including a switch in communication with a telecommunications device used by the telecommunications user for detecting a trigger specific to the telecommunications service in response to a communication from the telecommunications device, and an intelligent resource server in communication with the switch for receiving the communication from the telecommunications device via the switch, for playing an audible message for the telecommunications user in response to receiving the communication, the message prompting the telecommunications user to modify a call forwarding profile associated with the telecommunications user, and for automatically recognizing a predetermined keyword spoken by the telecommunications user in response to the message.
60 Citations
38 Claims
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1. A network for providing a telecommunications service with automatic speech recognition to a telecommunications user, comprising:
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a switch in communication with a telecommunications device associated with the telecommunications user for; detecting a first trigger specific to a first telecommunications service in response to a first communication from the telecommunications device; storing identifying information regarding a prior calling party to the telecommunications user in conjunction with a second telecommunications service; detecting a second trigger specific to a second telecommunications service in response to a second communication from the telecommunications device; detecting a third trigger specific to a third telecommunications service in response to a third communication from the telecommunications device; and routing the third communication to an operator services system in response to the detection of the third trigger; an intelligent resource server in communication with the switch, wherein the intelligent resource server is for; receiving the first communication from the telecommunications device via the switch; playing a first audible message for the telecommunications user in response to receiving the first communication, the first audible message prompting the telecommunications user to modify a communication services profile associated with the telecommunications user; automatically recognizing a first predetermined keyword spoken by the telecommunications user in response to the first audible message by digitizing the telecommunications user'"'"'s response and comparing the digitized response to a set of coded waveforms corresponding to predefined keywords; receiving the second communication and a first message including the identifying information from the telecommunications device via the switch; playing a second audible message for the telecommunications user in response to receiving the second communication, the second audible message containing the information regarding the prior calling party; prompting the telecommunications user to place an outgoing communication to the prior calling party; automatically recognizing a second predetermined keyword spoken by the telecommunications user in response to the second audible message; receiving the third communication from the operator services system with a second message including information regarding a party requested by the telecommunications user from the operator services system; playing a third audible message for the telecommunications user in response to receiving the third communication, the third audible message containing the information regarding the party; prompting the telecommunications user to place an outgoing communication to the party; and automatically recognizing a third predetermined keyword spoken by the telecommunications user in response to the third audible message. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 35, 36)
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11. A network for providing a telecommunications service with automatic speech recognition to a telecommunications user, comprising:
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a switch in communication with a telecommunications device associated with the telecommunications user for; detecting a first trigger specific to a first telecommunications service in response to a first communication from the telecommunications device; storing identifying information regarding a prior calling party to the telecommunications user in conjunction with a second telecommunications service; detecting a second trigger specific to a second telecommunications service in response to a second communication from the telecommunications device; detecting a third trigger specific to a third telecommunications service in response to a third communication from the telecommunications device; and routing the third communication to an operator services system in response to the detection of the third trigger; a call processing module in communication with the switch, the call processing module for; receiving the first communication from the telecommunications device via the switch; receiving the second communication and a first message including the identifying information from the telecommunications device via the switch; and receiving the third communication from the operator services system with a second message including information regarding a party requested by the telecommunications user from the operator services system; an enunciation module in communication with the call processing module, the enunciation module for; playing a first audible message for the telecommunications user in response to receiving the first communication, the first audible message prompting the telecommunications user to modify a communication services profile associated with the telecommunications user; playing a second audible message for the telecommunications user in response to receiving the second communication, the second audible message containing the information regarding the prior calling party; prompting the telecommunications user to place an outgoing communication to the prior calling party; playing a third audible message for the telecommunications user in response to receiving the third communication, the third audible message containing the information regarding the party; and prompting the telecommunications user to place an outgoing communication to the party; an automatic speech recognition module in communication with the switch for; recognizing a first predetermined keyword spoken by the telecommunications user in response to the first audible message by digitizing the telecommunications user'"'"'s response and comparing the digitized response to a set of coded waveforms corresponding to predefined keywords; recognizing a second predetermined keyword spoken by the telecommunications user in response to the second audible message; recognizing a third predetermined keyword spoken by the telecommunications user in response to the third audible message. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 37, 38)
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22. An intelligent resource server for providing a telecommunications service with automatic speech recognition for a telecommunications user, comprising:
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a call processing module for; receiving a first incoming communication from a switch, wherein the switch is in communication with a telecommunications device associated with the telecommunications user; generating and sending a modification message to a service control point in communication with the switch to modify a communication services profile associated with the telecommunications user, the service control point having a database associated therewith for storing the communication services profile; and receiving a second incoming communication from the telecommunication device and a first message including identifying information regarding a prior calling party device via the switch; receiving a third incoming communication from an operator services system with a second message including information regarding a party requested by the telecommunications user from an operator services system; an enunciation module in communication with the call processing module for; playing a first audible message for the telecommunications user in response to receiving the first communication, the first audible message further prompting the telecommunications user to modify the communication services profile associated with the telecommunications user; playing a second audible message for the telecommunications user in response to receiving the second communication the second audible message containing the information regarding the prior calling party; prompting the telecommunications user to place an outgoing communication to the prior calling party; playing a third audible message for the telecommunications user in response to receiving the third communication, the third audible message containing the information regarding the party; and prompting the telecommunications user to place an outgoing communication to the party; an automatic speech recognition module in communication with the call processing module for; recognizing a first predetermined keyword spoken by the telecommunications user in response to the first audible message by digitizing the telecommunications user'"'"'s response and comparing the digitized response to a set of coded waveforms corresponding to predefined keywords; recognizing a second predetermined keyword spoken by the telecommunications user in response to the second audible message; recognizing a third predetermined keyword spoken by the telecommunications user in response to the third audible message. - View Dependent Claims (23, 24, 25)
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26. A method for providing a telecommunications service with automatic speech recognition to a telecommunications user, comprising:
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detecting a first communication from the telecommunications user; detecting a first trigger specific to a first telecommunication service in response to the first communication from the first telecommunications user; storing identifying information regarding a prior calling party to the telecommunications user in conjunction with a second telecommunications service; detecting a second trigger specific to a second telecommunications service in response to a second communication from the telecommunications device; detecting a third trigger specific to a third telecommunications service in response to a third communication from the telecommunications device; and routing the third communication to an operator services system in response to the detection of the third trigger; playing a first audible message to the telecommunications user in response to detection of the first communication, the first audible message prompting the telecommunications user to modify a communication services profile of the telecommunications user; automatically recognizing a first predetermined keyword spoken by the telecommunications user in response to the first audible message; and receiving the second communication and a first message including the identifying information from the telecommunications device via the switch; playing a second audible message for the telecommunications user in response to receiving the second communication, the second audible message containing the information regarding the prior calling party; prompting the telecommunications user to place an outgoing communication to the prior calling party; automatically recognizing a second predetermined keyword spoken by the telecommunications user in response to the second audible message; placing an outgoing communication to a prior calling party based on recognition of the second predetermined keyword; receiving the third communication from the operator services system with a second message including information regarding a party requested by the telecommunications user from the operator services system; playing a third audible message for the telecommunications user in response to receiving the third communication, the third audible message containing the information regarding the party; prompting the telecommunications user to place an outgoing communication to the party; and automatically recognizing a third predetermined keyword spoken by the telecommunications user in response to the third audible message. - View Dependent Claims (27, 28, 29, 30)
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31. A network for providing a telecommunications service with automatic speech recognition to a telecommunications user, comprising:
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means for detecting a first communication from the telecommunications user; means for detecting a first trigger specific to a first telecommunication service in response to the communication from a first telecommunications user; means for storing identifying information regarding a prior calling party to the telecommunications user in conjunction with a second telecommunications service; means for detecting a second trigger specific to the second telecommunications service in response to a second communication from the telecommunications device; means for detecting a third trigger specific to a third telecommunications service in response to a third communication from the telecommunications device; and means for routing the third communication to an operator services system in response to the detection of the third trigger; means for playing a first audible message to the telecommunications user in response to detection of the first communication, the first audible message prompting the telecommunications user to modify a communication services profile of the telecommunications user; means for automatically recognizing a first predetermined keyword spoken by the telecommunications user in response to the first audible message; and means for receiving the second communication and a first message including the identifying information from the telecommunications device via the switch; means for playing a second audible message for the telecommunications user in response to receiving the second communication, the second audible message containing the information regarding the prior calling party; means for prompting the telecommunications user to place an outgoing communication to the prior calling party; means for automatically recognizing a second predetermined keyword spoken by the telecommunications user in response to the second audible message; means for placing an outgoing communication to a prior calling party based on recognition of the second predetermined keyword; means for receiving the third communication from the operator services system with a second message including information regarding a party requested by the telecommunications user from the operator services system; mean for playing a third audible message for the telecommunications user in response to receiving the third communication, the third audible message containing the information regarding the party; means for prompting the telecommunications user to place an outgoing communication to the party; and means for automatically recognizing a third predetermined keyword spoken by the telecommunications user in response to the third audible message. - View Dependent Claims (32, 33, 34)
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Specification