System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with real-time drilling via telephone
First Claim
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1. A method for providing interactive, real-time, voice transmission of output from an on-line analytical processing (OLAP) system, comprising:
- receiving output from an OLAP system;
generating a personalized markup document from the OLAP output for a user;
initiating a voice-enabled communication with the user to deliver the OLAP output to the user;
dynamically interacting with the user during the voice-enabled communication based on the personalized markup document;
altering the level of detail in the OLAP output in real-time based on the interaction; and
,presenting the altered OLAP output to the user during the voice-enabled communication.
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Abstract
A method and system for accomplishing real-time drilling in conjunction with interactive, real-time, voice transmission of information to a user is disclosed. A voice-based communication between a user and a first system is established and a report is transmitted to the user. The report might comprise information and at least one request for user input based on said information. In response to the report, the user can request that additional information be drawn from the report via drilling. The requested information is extracted from the original report in real-time.
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22 Claims
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1. A method for providing interactive, real-time, voice transmission of output from an on-line analytical processing (OLAP) system, comprising:
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receiving output from an OLAP system; generating a personalized markup document from the OLAP output for a user; initiating a voice-enabled communication with the user to deliver the OLAP output to the user; dynamically interacting with the user during the voice-enabled communication based on the personalized markup document; altering the level of detail in the OLAP output in real-time based on the interaction; and
,presenting the altered OLAP output to the user during the voice-enabled communication. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A system for providing interactive, real-time, voice transmission of output from an on-line analytical processing (OLAP) system comprising:
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a first system for generating a personalized markup document from output received from an OLAP system for a user; a call server for initiating voice-enabled communication with the user to deliver the OLAP output to the user, the call server dynamically interacting with the user during the voice-enabled communication based on the personalized markup document and enabling the level of detail in the OLAP output to be altered in real-time based on the interaction; and
,wherein the altered OLAP output is presented to the user during the voice-enabled communication. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20, 21, 22)
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Specification