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Method of designing a telecommunications call center interface

  • US 7,076,049 B2
  • Filed: 07/02/2004
  • Issued: 07/11/2006
  • Est. Priority Date: 03/21/2000
  • Status: Expired due to Fees
First Claim
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1. A method for designing an interface system, comprising:

  • determining frequency of task occurrence for a plurality of call centers;

    determining an adjusted task frequency for each call center by multiplying a call volume weight for the call center by the task frequency for the call center;

    determining an overall adjusted task frequency by summing each call center'"'"'s adjusted task frequency; and

    categorizing tasks in accordance with the overall adjusted task frequency to design an interface system options menu.

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