Computer accounting method using natural language speech recognition

• US 7,110,952 B2
• Filed: 12/04/2000
• Issued: 09/19/2006
• Est. Priority Date: 12/07/1999
• Status: Expired due to Fees

• Current Assignee: Steven Kursh
• Original Assignee: Steven Kursh
• Inventors: Kursh, Steven R.
• Primary Examiner(s): ARMSTRONG, ANGELA A
• Application Number:
  US09/729,664
• Publication Number:
  US 20010032076A1
• Time in Patent Office: 2,115 Days
• Field of Search: 704/257, 704/270, 704/246, 704/251, 704/270.1, 704/275, 705/11, 705/53, 705/8, 705 30- 34, 705/38, 705/24, 386/69, 709/328, 702/188, 700/244, 379/210.01, 379/114.2, 340/825.25
• US Class Current: 704/270.1
• CPC Class Codes: G06Q 40/02 Banking, e.g. interest calculation or account maintenance credit or loans G06Q40/03
• CPC Class Codes: G06Q 40/12 Accounting
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: H04M 15/00 Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
• CPC Class Codes: H04M 15/43 Billing software details
• CPC Class Codes: H04M 15/705 Account settings, e.g. limits or numbers or payment
• CPC Class Codes: H04M 15/745 Customizing according to wishes of subscriber, e.g. friends or family
• CPC Class Codes: H04M 15/88 Provision for limiting connection, or expenditure
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2215/0108 Customization according to wishes of subscriber, e.g. customer preferences, friends and family, selecting services or billing options, Personal Communication Systems [PCS]
• CPC Class Codes: H04M 2215/0116 Provision for limiting expenditure, e.g. limit on call expenses or account
• CPC Class Codes: H04M 2215/0168 On line or real-time flexible customization or negotiation according to wishes of subscriber
• CPC Class Codes: H04M 2215/7009 Account settings, e.g. users, terminals, limits, numbers or payment
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML

Abstract

A computer method is disclosed for the capture, tracking, and management of accounting data using natural language speech recognition with landline or wireless telephones. Information is stored in a central or peer-to-peer database, which in addition to the speech recognition interface, may be accessed using touchtone telephone menus; Personal Digital Assistants (PDAs); WAP, RIM and other. wireless protocol phones and devices; the Web; fax; email and other messaging protocols; synchronizable off-line applications; corporate financial systems; and distributed networks. In one form, the user initiates a telephone call and the invention confirms the user'"'"'s identification, prompts the user for accounting information, records the information provided by the user into the appropriate database and language if the user'"'"'s native tongue is different than that used by the accounting system, and provides to the user information in response to inquiries using natural language speech recognition.

Claims

1. A method for maintaining accounting data comprising the computer implemented steps of:

(a) providing a database for storing desired accounting data;

(b) calling, by telephone, a user so as to begin a telephone call to receive certain accounting data to store to the database;

(c) using an automated voice interface to the database during the telephone call, for spoken communication by the user, over a communication line, prompting the user to enter said certain accounting data primarily by speaking into a phone connected to the telephone call using natural language speech utterances (i) instead of the user keyboarding (ii) instead of requiring the user to log onto a global network and (iii) in effectively a direct, spoken manner instead of intermediate transfer of data by the user, the voice interface receiving audible signals indicative of words spoken by the user into the phone in response to said prompting;

wherein said prompting includes (i) asking the user to confirm information and/or (ii) prompting for information one data point at a time, such that the step of prompting provides an exchange of information between the user and the database;

(d) obtaining from the received audible signals certain accounting data corresponding to the words spoken by the user into the phone;

(e) storing the obtained certain accounting data in the database; and

(f) serving an individually targeted message to the user through the phone over the communication line, said individually targeted message having contents unrelated to any of status of the telephone call and account status of the telephone call.

2. A method as claimed in claim 1 wherein the communication line is a wireless or land telephone network.

3. A method as claimed in claim 1 wherein the automated voice interface is computer implemented.

4. A method as claimed in claim 1 further comprising the step of automatically providing accounting data stored in the database to another user.

5. A method as claimed in claim 4 wherein the step of automatically providing includes providing the accounting data as a function of predefined rules.

6. A method as claimed in claim 1 wherein the desired accounting data includes length of time, dates, project identifier, type of expense, and the database stores desired accounting data in corresponding data fields.

7. A method as claimed in claim 1 further comprising the step of retrieving or editing accounting data from the database using the automated voice interface.

8. A method as claimed in claim 1 wherein if the words spoken by the user into the phone are in one language and the database stores accounting data in another language, then the steps of prompting and storing include translating between the one language and said another language.

9. A method for maintaining accounting data of time and expenses on respective projects, comprising the computer implemented steps of:

(a) providing a database for storing desired accounting data;

(b) calling, by telephone, a user so as to begin a telephone call and using an automated voice interface to the database during said telephone call, for spoken communication by a user, over a communication line, prompting the user to enter project accounting data to store to the database by speaking into a phone connected to the telephone call using natural language speech utterances instead of (1) the user keyboarding, (2) the user being required to log into a global network and (3) intermediate transfer of data by the user, the voice interface receiving audible signals indicative of words spoken by the user into the phone in response to said prompting;

wherein said prompting includes at least one of (i) asking the user to confirm information and (ii) prompting for information one data point at a time, such that the step of prompting provides an exchange of information between the user and the database;

(c) obtaining from the received audible signals certain project accounting data to store to the database corresponding to the words spoken by the user into the phone;

(d) storing the obtained certain project accounting data in the database to enable tracking and reporting of time, events and expenses corresponding to the obtained project accounting data; and

(e) serving an individually targeted message to the user over the communication line, the individually targeted message having contents unrelated to any of status of the telephone call and account status of the telephone call.

10. A method as claimed in claim 9 wherein the automated voice interface is computer implemented.

11. A method as claimed in claim 9 further comprising the step of automatically providing accounting data stored in the database to another user.

12. A method as claimed in claim 11 wherein the step of automatically providing includes providing the accounting data as a function of predefined rules.

13. A method as claimed in claim 9 wherein the desired accounting data includes length of time, dates, project identifier, type of expense, and the database stores desired accounting data in corresponding data fields.

14. A method as claimed in claim 9 further comprising the step of retrieving or editing accounting data from the database using the automated voice interface.

15. A method as claimed in claim 9 wherein the communication line is a wireless or land telephone network.

16. A method as claimed in claim 9 wherein if the words spoken by the user into the phone are in one language and the database stores accounting data in another language, then the steps of prompting and storing include translating between the one language and said another language.