Order processing

• US 7,110,964 B2
• Filed: 08/29/2003
• Issued: 09/19/2006
• Est. Priority Date: 08/29/2003
• Status: Active Grant

• Current Assignee: Altametrics, LLC
• Original Assignee: Exit41, Inc.
• Inventors: McDonnell, Stephen P., Hering, Monica M., Tengler, Craig D., Cardinal, John F., Bigari, Steven, Cantwell, Frank
• Primary Examiner(s): Fischer, Andrew J.
• Application Number:
  US10/652,702
• Publication Number:
  US 20050049940A1
• Time in Patent Office: 1,117 Days
• Field of Search: 705/15, 705/16, 705/17, 705/18, 705/19, 705/20, 705/21, 705/22, 705/26, 705/27, 705/28, 705/29, 705/30, 370/352
• US Class Current: 705/21
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 20/202 Interconnection or interaction of plural electronic cash registers [ECR] or to host computer, e.g. network details, transfer of information from host to ECR or from ECR to ECR
• CPC Class Codes: G06Q 30/0633 Lists, e.g. purchase orders, compilation or processing
• CPC Class Codes: G06Q 50/12 Hotels or restaurants

Abstract

In one aspect, orders for goods or services are enabled to be received from electronic devices situated at multiple points at which orders are to be placed, and the orders are received electronically through a communication medium that enables automatic identification of the location at which each of the orders is placed.

Claims

1. A method comprising

receiving essentially simultaneously orders for restaurant food items from two or more different patrons with respect to two or more different restaurants at which the patrons are located and at which ordered food items are to be delivered to the respective patrons, and

balancing the load of the ordering process by

(a) receiving the orders telephonically at a call center,

(b) at the call center, displaying information for use in connection with one of the orders associated with one of the restaurants, the information relating to a set of food items available at the one restaurant,

(c) at the call center, displaying information for use in connection with another one of the orders associated with another one of the restaurants, the information relating to a set of food items available at the other restaurant, and

(d) while the orders are being received at the call center, providing information about the orders electronically from the call center to an order processing system that performs order entry and/or order processing functions at the one restaurant and the other restaurant.

2. The method of claim 1 in which the orders are received from at least some of the patrons from locations other than the locations of the restaurants at which the food items are to be delivered.

3. The method of claim 1 in which, at the restaurants, the food items to be delivered are delivered at points different from the points at which the the information about the orders is electronically received from the call center.

4. The method of claim 1 also including

automatically inferring a class of service for each of the orders based on the location from which the order is placed.

5. The method of claim 4 in which the class of service includes the urgency with which the food items are to be delivered.

6. The method of claim 1 in which the one restaurant and the other restaurant are located in two different time zones and the volume of received orders from the two time zones varies in a predictable way during a 24-hour period.

7. The method of claim 1 in which menus of the food items available at the different restaurants differ and the different menus are available at the call center.

8. The method of claim 1 in which the different restaurants are associated with different brands.

9. The method of claim 1 in which the different restaurants are located in different states or territories.

10. The method of claim 1 in which at least some of the restaurants comprise quick-serve restaurants.

11. The method of claim 1 in which the order processing system includes point-of-sale order entry.

12. The method of claim 1 in which orders received at the call center with respect to at least two of the different restaurants are received by a single call agent.

13. The method of claim 1 in which the information displayed at the call center includes prices of food items, and the price of a given food item is different for the one restaurant and the other restaurant.

14. The method of claim 1 in which the information about orders is sent to the restaurants essentially immediately as the orders are received.

15. The method of claim 1 in which at least one of the orders is received from a mobile phone used by the patron.

16. The method of claim 1 in which at least one of the orders is received from a desktop computer used by the patron.

17. The method of claim 1 in which at least one of the orders is received from a device tat is not owned or controlled by one of the restaurants.

18. The method of claim 1 in which at least one of the orders is received from a telephone at a table in one of the restaurants.

19. The method of claim 1 in which payments for at least some of the orders are received at the call center.

20. The method of claim 1 in which the call center is located in or adjacent to one of the restaurants.

21. The method of claim 1 also including determining a location within one of the restaurants from which an order of a patron is being received and providing the location to the call center.

22. The method of claim 1 also including automatically determining at the call center which one of the restaurants is associated with an order and automatically entering the order information for that restaurant into an order entry system at that restaurant.

23. The method of claim 1 in which a service gallery of pending orders that is displayed to workers in one of the restaurants is also displayed at the call center.

24. The method of claim 1 in which an agent at the call center can select with which restaurant the provided information is associated.

25. The method of claim 1 in which the received orders include multiple simultaneous orders with respect to one of the restaurants.

26. The method of claim 1 in which the received orders include multiple simultaneous orders with respect to more than one of the restaurants.

27. The method of claim 1 in which the received orders include multiple simultaneous orders with respect to restaurants of more than one brand.

28. The method of claim 1 in which the received orders include multiple simultaneous orders with respect to restaurants in more than one time zone.