Voice-activated call placement systems and methods

• US 7,127,046 B1
• Filed: 03/22/2002
• Issued: 10/24/2006
• Est. Priority Date: 09/25/1997
• Status: Expired due to Fees

• Current Assignee: Google LLC (Alphabet Inc.)
• Original Assignee: GTE Intelligent Network Services Incorporated, Verizon Laboratories Incorporated (Verizon Communications Inc.)
• Inventors: Smith, Robert C., Karis, George Demetrios
• Primary Examiner(s): Tsang, Fan
• Assistant Examiner(s): Elahee, MD S.
• Application Number:
  US10/104,605
• Time in Patent Office: 1,677 Days
• Field of Search: 379 8801- 8803, 379/88.04, 379/88.07, 379/88.13, 379/88.17, 379/88.18, 379/218.01, 379/265.01, 379/265.09, 379/88.05, 379/88.06, 704/200
• US Class Current: 379/88.03
• CPC Class Codes: H04M 1/271 controlled by voice recognition
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2207/12 intelligent networks
• CPC Class Codes: H04M 3/42204 Arrangements at the exchange for service or number selection by voice at the terminal H04M1/27
• CPC Class Codes: H04M 3/44 Additional connecting arrangements for providing access to frequently-wanted subscribers, e.g. abbreviated dialling at the subscriber's set H04M1/27; automatic redialling H04M3/424
• CPC Class Codes: H04M 3/4931 Directory assistance systems
• CPC Class Codes: Y10S 379/913 Person locator or person-specific

Abstract

System and method for deriving call routing information utilizing a network control data base system and voice recognition for matching spoken word sound patterns to routing numbers needed to set up calls. Public access is provided to a common database via a common access number or code. Terminating parties sponsor the call and originating parties need not be pre-subscribed to use the service. The common access number is used to initiate or trigger the service. The system advantageously operates under the direction of a service control point, which combines technologies for switching, interactive voice response, and voice recognition with the data base to automate the processes of assisting callers in making calls for which they do not know the phone number. Usage information is gathered on completed calls to each terminating party for billing. Three alternative deployments in the U.S. telephone network are described, and vary based on the location of the service control points or intelligent processors and the degree of intelligence within the network.

Claims

1. A method for voice-activated call placement, comprising:

receiving calling information corresponding to a call from a calling party, the calling information including utterances of the calling party, the utterances including a called party name and a called party type of entity;

recognizing called party type of entity from the utterances received from the calling party to obtain a recognized called party type of entity;

compartmentalizing a database of called party names based on the recognized called party type of entity to create a subset of the called party names;

using the subset of the called party names to identify the called party name, as an identified called party name, included in the utterances received from the calling party; and

connecting the call to a called party corresponding to the identified called party name.

2. The method of claim 1, wherein the calling information further includes non-speech data corresponding to a location of the calling party;

and

wherein the compartmentalizing a database includes;

identifying a subset of the called party names based on the recognized called party type of entity and the location of the calling party.

3. The method of claim 2, wherein the non-speech data corresponding to a location of the calling party includes a telephone number from which the calling party is calling.

4. The method of claim 2, wherein the non-speech data corresponding to a location of the calling party includes a zip code of the calling party.

5. The method of claim 1, wherein the called party type of entity included in the utterances includes one or more pointer words;

and

wherein the compartmentalizing a database includes;

identifying a subset of the called party names based on the one or more pointer words.

6. The method of claim 1, wherein the connecting the call includes:

determining that the identified called party name corresponds to multiple locations of the called party,

identifying a location of the called party as an identified location close to the calling party, and

connecting the call to the called party at the identified location.

7. The method of claim 1, wherein the recognizing the called party type of entity includes:

providing a list of types of called parties, and

receiving selection of one of the called party entities from the list.

8. The method of claim 1, wherein the recognizing the called party type of entity includes:

using speech recognition techniques to identify the called party type of entity from the utterances.

9. A system for voice-activated call placement, comprising:

means for receiving calling information corresponding to a call from a calling party, the calling information including speech data from the calling party, the speech data including a called party name and a called party type of entity;

means for recognizing the type of called party from the speech data received from the calling party to obtain a recognized called party type of entity;

means for creating a subset of called party names by categorizing a database of called party names based on the recognized called party type entity;

means for identifying the called party name, as an identified called party name, included in the speech data received from the calling party using the subset of the called party names; and

means for transferring the call to a called party corresponding to the identified called party name.

10. A system for voice-activated call placement, comprising:

a resource platform configured to interact with a calling party; and

an intelligent peripheral controller configured to perform call processing, the intelligent peripheral controller in conjunction with the resource platform being configured to;

receive calling information corresponding to a call from the calling party, the calling information including speech data from the calling party, the speech data including a called party name and a called party type of entity,

recognize the called party type of entity from the speech data received from the calling party to obtain a recognized called party type of entity,

create a subset of called party names by categorizing a database of called party names based on the recognized called party type of entity,

identify the called party name, as an identified called party name, included in the speech data received from the calling party using the subset of called party names, and

transfer the call to a called party corresponding to the identified called party name.

11. The system of claim 10, wherein the calling information further includes non-speech data corresponding to a location of the calling party;

and

when creating a subset, the intelligent peripheral controller in conjunction with the resource platform are configured to identify a subset of the called party names based on the recognized called party type of entity and the location of the calling party.

12. The system of claim 11, wherein the non-speech data corresponding to a location of the calling party includes a telephone number from which the calling party is calling.

13. The system of claim 11, wherein the non-speech data corresponding to a location of the calling party includes a zip code of the calling party.

14. The system of claim 10, wherein the called party type of entity included in the speech data includes one or more pointer words;

and

when creating a subset, the intelligent peripheral controller in conjunction with the resource platform are configured to identify a subset of the called party names based on the one or more pointer words.

15. The system of claim 10, wherein when transferring the call, the intelligent peripheral controller in conjunction with the resource platform are configured to:

determine that the identified called party name corresponds to multiple locations of the called party,

identify a location of the called party, as an identified location, close to the calling party, and

connect the call to the called party at the identified location.

16. The system of claim 10, wherein when recognizing the called party type of entity, the intelligent peripheral controller in conjunction with the resource platform are configured to:

provide a list of types of called party types of entities and

receive selection of one of the called party types of entities from the list.

17. The system of claim 10, wherein when recognizing the called party type of entity, the intelligent peripheral controller in conjunction with the resource platform are configured to use speech recognition techniques to identify the called party type of entity from the speech data.

18. A method for voice-activated call placement comprising:

receiving calling information corresponding to a call from a calling party, the calling information including speech data and non-speech data, the speech data including an utterance of the calling party regarding a called party name and a called party type of entity, the non-speech data corresponding to a location of the calling party;

compartmentalizing a database of called party names based on the called party type of entity and the location of the calling party to generate a subset of the called party names;

using the subset of the called party names to identify the called party name, as an identified called party name, included in the utterance received from the calling party; and

connecting the call to a called party corresponding to the identified called party name.

19. The method of claim 18, wherein the non-speech data corresponding to a location of the calling party includes a telephone number from which the calling party is calling.

20. The method of claim 18, wherein the non-speech data corresponding to a location of the calling party includes a zip code of the calling party.

21. The method of claim 18, wherein the called party type of entity included in the utterance includes one or more pointer words;

and

wherein the compartmentalizing a database includes;

identifying a subset of the called party names based on the location of the calling party and the one or more pointer words.

22. The method of claim 18, wherein the connecting the call includes:

determining that the identified called party name corresponds to multiple locations of the called party,

identifying a location of the called party, as an identified location, close to the calling party, and

connecting the call to the called party at the identified location.

23. The method of claim 18, further comprising:

recognizing the called party type of entity from the utterance received from the calling party.

24. The method of claim 23, wherein the recognizing the called party type of entity includes:

providing a list of called party types of entities, and

receiving selection of one of the called party types of entities from the list.

25. The method of claim 23, wherein the recognizing the called party type of entity includes:

using speech recognition techniques to identify the called party type of entity from the utterance received from the calling party.

26. A system for voice-activated call placement, comprising:

means for receiving calling information corresponding to a call from a calling party, the calling information including speech data and non-speech data, the speech data including an utterance of the calling party regarding a called party name and a called party type of entity, the non-speech data corresponding to a location of the calling party;

means for generating a subset of the called party names by categorizing a database of called party names based on the called party type of entity and the location of the calling party;

means for identifying the called party name, as an identified called party name, included in the utterance received from the calling party using the subset of the called party names; and

means for transferring the call to a called party corresponding to the identified called party name.

27. A system for voice-activated call placement, comprising:

a resource platform configured to interact with a calling party; and

an intelligent peripheral controller configured to perform call processing, the intelligent peripheral controller in conjunction with the resource platform being configured to;

receive calling information corresponding to a call from the calling party, the calling information including speech data and non-speech data, the speech data relating to a called party name and a called party type of entity, the non-speech data corresponding to a location of the calling party,

create a subset of called party names by categorizing a database of called party names based on the called party type of entity and the location of the calling party,

identify the called party name included in the speech data received from the calling party, as an identified called party name, using the subset of called party names, and

transfer the call to a called party corresponding to the identified called party name.

28. The system of claim 27, wherein the non-speech data corresponding to a location of the calling party includes a telephone number from which the calling party is calling.

29. The system of claim 27, wherein the non-speech data corresponding to a location of the calling party includes a zip code of the calling party.

30. The system of claim 27, wherein the called party type of entity included in the speech data includes one or more pointer words;

and

when creating a subset, the intelligent peripheral controller in conjunction with the resource platform are configured to identify a subset of the called party names based on the location of the calling party and the one or more pointer words.

31. The system of claim 27, wherein when transferring the call, the intelligent peripheral controller in conjunction with the resource platform are configured to:

determine that the identified called party name corresponds to multiple locations of the called party,

identify a location of the called party close to the calling party to obtain an identified location, and

connect the call to the called party at the identified location.

32. The system of claim 27, wherein the intelligent peripheral controller in conjunction with the resource platform are further configured to recognize the called party type of entity from the speech data.

33. The system of claim 32, wherein when recognizing the called party type of entity, the intelligent peripheral controller in conjunction with the resource platform are configured to:

provide a list of called party types of entities, and

receive selection of one of the called party types of entities from the list.

34. The system of claim 32, wherein when recognizing the called party type of entity, the intelligent peripheral controller in conjunction with the resource platform are configured to use speech recognition techniques to identify the called party type of entity from the speech data.

35. A method for voice-activated call placement, comprising:

receiving calling information corresponding to a call from a calling party, the calling information including utterances of the calling party;

recognizing one or more pointer words that correspond to certain entity types of called parties from the utterances received from the calling party;

compartmentalizing a database of called party names based on the one or more pointer words to generate a subset of the called party names;

using the subset of the called party names to identify a called party name, as an identified called party name, included in the utterances of the calling party; and

connecting the call to a called party corresponding to the identified called party name.

36. The method of claim 35, wherein the calling information further includes non-speech data relating to a location of the calling party.

37. The method of claim 36, wherein the compartmentalizing a database includes:

identifying a subset of the called party names based on the one or more pointer words and the location of the calling party.

38. The method of claim 35, wherein the recognizing the one or more pointer words includes:

using speech recognition techniques to identify the one or more pointer words from the utterances received from the calling party.

39. A system for voice-activated call placement, comprising:

means for receiving calling information corresponding to a call from a calling party, the calling information including utterances of the calling party;

means for recognizing one or more pointer words relating to certain entity types of called parties from the utterances received from the calling party;

means for generating a subset of called party names by categorizing a database of called party names based on the one or more pointer words;

means for identifying a called party name, as an identified called party name, included in the utterances of the calling party using the subset of the called party names; and

means for transferring the call to a called party corresponding to the identified called party name.

40. A system for voice-activated call placement, comprising:

a resource platform configured to interact with a calling party; and

an intelligent peripheral controller configured to perform call processing, the intelligent peripheral controller in conjunction with the resource platform being configured to;

receive calling information corresponding to a call from a calling party, the calling information including speech data from the calling party,

recognize one or more pointer words that correspond to particular entity types of called parties from the speech data received from the calling party,

create a subset of called party names by categorizing a database of called party names based on the one or more pointer words,

identify a called party name, as an identified called party name, included in the speech data from the calling party using the subset of the called party names, and

transfer the call to a called party corresponding to the identified called party name.

41. The system of claim 40, wherein the calling information further includes non-speech data relating to a location of the calling party.

42. The system of claim 41, wherein when creating a subset, the intelligent peripheral controller in conjunction with the resource platform are configured to identify a subset of the called party names based on the one or more pointer words and the location of the calling party.

43. The system of claim 40, wherein when recognizing the one or more pointer, words, the intelligent peripheral controller in conjunction with the resource platform are configured to use speech recognition techniques to identify the one or more pointer words from the speech data received from the calling party.