Third party verification system

• US 7,130,800 B1
• Filed: 06/27/2002
• Issued: 10/31/2006
• Est. Priority Date: 09/20/2001
• Status: Expired due to Term

• Current Assignee: Red Hat, Inc. (International Business Machines Corporation)
• Original Assignee: West Corporation
• Inventors: McIntosh, Jonathan P., Currey, Terrance M.
• Primary Examiner(s): MCFADDEN, SUSAN IRIS
• Application Number:
  US10/186,208
• Time in Patent Office: 1,587 Days
• Field of Search: None
• US Class Current: 704/273
• CPC Class Codes: G06F 21/32 using biometric data, e.g. fingerprints, iris scans or voiceprints
• CPC Class Codes: G06Q 20/04 Payment circuits
• CPC Class Codes: G06Q 20/305 using wired telephone networks
• CPC Class Codes: G06Q 20/40145 Biometric identity checks
• CPC Class Codes: G10L 17/00 Speaker identification or verification techniques
• CPC Class Codes: G10L 17/06 Decision making techniques; Pattern matching strategies
• CPC Class Codes: H04M 3/38 Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections queuing arrangements H04Q3/64
• CPC Class Codes: H04M 3/385 using speech signals
• CPC Class Codes: H04M 3/42136 Administration or customisation of services
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

A verification system for obtaining, storing and providing access to information regarding a commitment or position of an individual or entity. In one embodiment the verification system comprises an interactive voice response system or computer program interface capable of obtaining and recording information regarding any of a number of commitments from an individual or entity, such as a commitment to change long distance telephone service providers. The verification system comprises a voice response unit configured to query pertinent information from an individual and record the responses to the queries in a digital format. Upon completion of a successful session, the voice response unit forwards the recorded responses confirming consent, to a storage device, such as a computer server. As desired, the recorded responses can be retrieved from the server by telephone or computer for verification of the consent, commitment, or position of the individual or entity.

Claims

1. Apparatus for enrolling at least one holder of at least one account into a system to support verification of subsequent transactions involving the at least one account, the apparatus comprising at least the following:

at least one voice response unit to capture at least one voice print from the at least one holder;

the voice response unit to associate the at least once voice print with the at least one account;

the voice response unit to request from the at least one holder a verbal response to a question as well as a DTMF response to confirm the response to the question;

the voice response unit to concatenate a recording of personal information of the at least one holder with the verbal response and the DTMF response, wherein the DTMF response directs a third party verification system to one or more branches to facilitate various lines of potential questioning; and

at least one storage medium to store the at least one voice print and to associate the same with the at least one account held by the at least one holder.

2. The apparatus of claim 1, wherein the at least one voice response unit is to capture the at least one voice print while conducting a telephone-based interaction with the at least one holder.

3. The apparatus of claim 1, wherein the at least one voice response unit is to capture the at least one voice print substantially at the time of activating the at least one account.

4. The apparatus of claim 1, wherein the at least one voice response unit is to capture the at least a first voice print from the holder of a credit card account.

5. The apparatus of claim 1, wherein the at least one voice response unit is to capture at least an account number from the holder of the account.

6. The apparatus of claim 5, wherein the account number is a credit card account number.

7. The apparatus of claim 5, wherein the at least one voice response unit is to forward at least the account number and at least the voice sample to the at least one storage medium.

8. A method for enrolling at least one holder of at least one account in a system to support verification of subsequent transactions involving the at least one account, the method comprising at least the following:

obtaining at least one voice print from the at least one holder of the at least one account;

obtaining at least one account number from the at least one holder;

associating the at least one voice print with the at least one account number;

requesting from the at least one holder a verbal response to a question as well as a DTMF response to confirm the response to the question;

concatenating a recording of personal information of the at least one holder with the verbal response and the DTMF response, wherein the DTMF response directs a third party verification system to one or more branches to facilitate various lines of potential questioning; and

storing the at least one voice print and the at least one account number in at least one storage medium.

9. The method of claim 8, wherein obtaining the at least one voice print and obtaining the at least one account number are performed during a telephone-based interaction with the at least one holder.

10. The method of claim 8, wherein obtaining the at least one voice print and obtaining the at least one account number are performed substantially during an account activation procedure.

11. The method of claim 8, wherein obtaining the at least one account number includes obtaining at least one credit card account number.

12. The method of claim 8, wherein storing the at least one voice print and the at least one account number includes storing the at least one voice print and the at least one account number in a data structure so that the account number serves as a key field to facilitate search for and retrieval of the at least one voice print.

13. Apparatus for verifying that at least one consumer seeking to conduct at least one transaction with at least one merchant using at least one account is authorized to use the at least one account, the at least one account being identified by an account number, the apparatus comprising at least the following:

at least one voice response unit to receive the at least one account number and at least one test voice print associated with the at least one consumer;

the voice response unit to request from the at least one holder a verbal response to a question as well as a DTMF response to confirm the response to the question;

the voice response unit to concatenate a recording of personal information of the at least one holder with the verbal response and the DTMF response, wherein the DTMF response directs a third party verification system to one or more branches to facilitate various lines of potential questioning; and

storage medium to receive the at least one account number and return at least one control voice print associated with the at least one account number;

voice print comparator to compare the at least one test voice print to the at least one control voice print and to return at least one match level signal indicating a degree of match therebetween; and

wherein the at least one voice response unit is further to notify the merchant whether the at least one consumer is authorized to use the at least one account, the verification signal being responsive to the at least one match level signal.

14. A method of verifying that at least one consumer seeking to conduct at least one transaction with at least one merchant using at least one account is authorized to use the at least one account, the method comprising at least the following:

obtaining at least one test voice print from the at least one consumer;

obtaining at least one account number for the account;

obtaining at least one control voice print associated with the at least one account number;

requesting from the at least one holder a verbal response to a question as well as a DTMF response to confirm the response to the question;

concatenating a recording of personal information of the at least one holder with the verbal response and the DTMF response, wherein the DTMF response directs a third party verification system to one or more branches to facilitate various lines of potential questioning;

comparing the at least one control voice print to the at least one test voice print;

identifying at least one level of match between the at least one control voice print and the at least one test; and

dispositioning at least one transaction in response to the at least one level of match.

15. The method of claim 14, wherein obtaining at least one test voice print is performed during a telephone-based interaction between the at least one consumer and at least one voice response unit.

16. The method of claim 14, wherein obtaining at least one control voice print includes retrieving the at least one control voice print from a storage medium based on the at least one account number.

17. The method of claim 14, wherein obtaining at least one account number includes obtaining at least one credit card account number.

18. The method of claim 14, wherein comparing the at least one control voice print to the at least one test voice print includes comparing the at least one control voice print to the at least one test voice print using at least one voice print comparator.

19. The method of claim 14, wherein dispositioning the at least one transaction includes declining the transaction if the level of match falls beneath a predefined threshold.

20. The method of claim 14, wherein dispositioning the at least one transaction includes approving the transaction if the level of match exceeds a predefined threshold.