Sender-address-based telecommunications operator callback system and method
First Claim
1. A method for placing telephone calls, comprising the steps of:
- creating a unidirectional triggering message from a message sender, said triggering message comprising digital data further including information identifying said message sender;
sending said triggering message to a callback service provider in communication with a callback service system, said sending conducted via a computer network;
identifying a caller phone number responsive to said message sender identifying information, said identifying conducted by said callback service system being executed on a programmable computer; and
placing a telephone call to said caller telephone number said placing responsive to said message sender information.
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0 Petitions
Accused Products
Abstract
A Sender-Address-Based Telecommunications Operator Call-back System and Method is disclosed. Unlike the prior systems, the present invention eliminates the use of a direct inward dialing telephone number. The system recognizes a triggering email or SMS message and associates the message to a particular authorized user. Once authorized, the system places a call to the caller and then places a call to the called person. The triggering email or SMS message only requires minimal special formatting, such as containing the sender'"'"'s registered email address in the “from” field and the called number in the “subject” field. The system may permit third party persons to be authorized to make collect calls to the account holder on the account holder'"'"'s account. The system may further provide the user with periodic account balance updates both manually and automatically as calls are being made.
10 Citations
9 Claims
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1. A method for placing telephone calls, comprising the steps of:
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creating a unidirectional triggering message from a message sender, said triggering message comprising digital data further including information identifying said message sender; sending said triggering message to a callback service provider in communication with a callback service system, said sending conducted via a computer network; identifying a caller phone number responsive to said message sender identifying information, said identifying conducted by said callback service system being executed on a programmable computer; and placing a telephone call to said caller telephone number said placing responsive to said message sender information. - View Dependent Claims (2, 3, 4)
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5. A method for creating a customer account for a telephonic callback system, the method comprising the steps of:
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a contacting step wherein a prospective customer establishes communication with a telephonic callback service provider; and a table creation step wherein said telephonic callback service creates at least one message sender address/caller phone number data record in a data repository accessible by a programmable computer. - View Dependent Claims (6, 7, 8, 9)
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Specification