Method and system for providing access to captured multimedia data from a multimedia player
First Claim
1. A method for providing access to a multimedia player of recorded multimedia data including data of a first media type and at least a second media type exchanged between at least one user and at least one server, the method comprising the steps of:
- synchronizing the recorded multimedia data of the first media type with the recorded multimedia data of the second media type;
combining the synchronized data; and
rendering the combined data in a format compatible with the multimedia player;
wherein the step of synchronizing comprises matching timing data included in the data of the first media type with timing data included in the data of the second media type;
wherein the data of the first media type is generated from an exchange between a call center agent and a customer, and the data of the second media type is based upon screen data from a computer associated with the call center agent captured during the exchange;
wherein the data of a first media type and the data of a second media type were recorded in a proprietary format;
wherein the multimedia player is inoperable to present either of the first and second media types prior to the rendering step.
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Accused Products
Abstract
A multimedia player is provided access to recorded multimedia data including data of a first media type, e.g., voice, and at least a second media type, e.g., text, exchanged between at least one user and at least one server. The recorded multimedia data of the first media type is synchronized with the recorded multimedia data of the second media type, e.g., by matching timing information, and the synchronized data is combined. The combined data is then rendered into an audio-video format compatible with the multimedia player. The rendered data may then be saved into a file accessible by the multimedia player. The rendered data may be sent to a multimedia player, or a hyperlink may be created for accessing the rendered data by the multimedia player. The recorded data may be annotated with multimedia data. The user may be notified that the multimedia data has been recorded.
208 Citations
46 Claims
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1. A method for providing access to a multimedia player of recorded multimedia data including data of a first media type and at least a second media type exchanged between at least one user and at least one server, the method comprising the steps of:
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synchronizing the recorded multimedia data of the first media type with the recorded multimedia data of the second media type; combining the synchronized data; and rendering the combined data in a format compatible with the multimedia player; wherein the step of synchronizing comprises matching timing data included in the data of the first media type with timing data included in the data of the second media type; wherein the data of the first media type is generated from an exchange between a call center agent and a customer, and the data of the second media type is based upon screen data from a computer associated with the call center agent captured during the exchange; wherein the data of a first media type and the data of a second media type were recorded in a proprietary format; wherein the multimedia player is inoperable to present either of the first and second media types prior to the rendering step. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24)
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25. A system for providing access to a multimedia player of recorded multimedia data including data of a first media type and at least a second media type exchanged between at least one user and at least one server, the system comprising:
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means for synchronizing the recorded multimedia data of the first media type with the recorded multimedia data of the second media type; means for combining the synchronized data; and means for rendering the combined data in a format compatible with the multimedia player; wherein the means for synchronizing comprises matching timing data included in the data of the first media type with timing data included in the data of the second media type; wherein the data of the first media type is based upon an exchange between a call center agent and a customer, and the data of the second media type is based upon screen data from a computer associated with the call center agent captured during the exchange; wherein the data of a first media type and the data of a second media type were recorded in a proprietary format; wherein the multimedia player is inoperable to present either of the first and second media types prior to the rendering step. - View Dependent Claims (26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45)
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46. A method for providing access to a multimedia player of recorded multimedia data including data of a first media type and at least a second media type exchanged between at least one user and at least one server, the method comprising the steps of:
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synchronizing the recorded multimedia data of the first media type with the recorded multimedia data of the second media type; combining the synchronized data; and rendering the combined data in a format compatible with the multimedia player; wherein the step of synchronizing comprises matching timing data included in the data of the first media type with timing data included in the data of the second media type; wherein the data of the first media type and the data of the second media type are generated by an exchange between a customer point of contact and a customer; wherein the data of a first media type and the data of a second media type were recorded in a proprietary format; wherein the multimedia player is inoperable to present either of the first and second media types prior to the rendering step.
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Specification