Passive biometric customer identification and tracking system

• US 7,175,528 B1
• Filed: 02/04/2003
• Issued: 02/13/2007
• Est. Priority Date: 08/22/1997
• Status: Expired due to Fees

• Current Assignee: Biometric Recognition LLC
• Original Assignee: Biometric Recognition LLC
• Inventors: Cumbers, Blake
• Primary Examiner(s): Sager; Mark
• Application Number:
  US10/357,832
• Time in Patent Office: 1,470 Days
• Field of Search: 463 16- 20, 463 25- 26, 463/29, 463 39- 42, 463 46- 47, 700 91- 93, 273/293, 273/143.R, 273/309, 235/375, 235/380, 235/382, 705/14, 705 16- 18, 340/825.36, 340/5.2, 340/5.52, 340 582- 584, 382/115, 382117-118, 713/182, 713/186
• US Class Current: 463/29
• CPC Class Codes: G06F 21/31 User authentication
• CPC Class Codes: G06F 21/32 using biometric data, e.g. fingerprints, iris scans or voiceprints
• CPC Class Codes: G06F 2221/2109 Game systems
• CPC Class Codes: G06Q 30/0209 Incentive being awarded or redeemed in connection with the playing of a video game
• CPC Class Codes: G06Q 30/0226 Incentive systems for frequent usage, e.g. frequent flyer miles programs or point systems
• CPC Class Codes: G07C 9/37 using biometric data, e.g. fingerprints, iris scans or voice recognition
• CPC Class Codes: G07C 9/38 with central registration
• CPC Class Codes: G07F 17/32 for games, toys, sports, or amusements
• CPC Class Codes: G07F 17/3206 Player sensing means, e.g. presence detection, biometrics
• CPC Class Codes: G07F 17/3239 Tracking of individual players

Abstract

A computer-based customer tracking system passively identifies customers. Acquired biometric identification information is sent to a computer processor, which searches files in a library for matching biometric data. If no match is found, the processor opens a new file in the library. If a match is found, said processor stores in the file that a repeat identification has occurred. If said processor is only able to reduce the number of possible matches to two or more files, personnel determines if a match certain has occurred. If prior activity information stored in the file exceeds a predetermined level, the prior activity information is retrieved from the file and sent to a terminal, preferably at the location of the transaction. New information from the transaction is stored for future access. A selected or assigned personal identification number (PIN) reduces the time associated with, and improves the efficiency of, the identification process.

Claims

1. A method for identifying and tracking customers of an establishment who have not previously registered or identified themselves to the establishment, which comprises:

obtaining biometric identification information from the customer;

obtaining a personal identification number (PIN) related to the customer;

transmitting acquired biometric data and said PIN to a data processor memory;

maintaining a library of files of anonymous customers and their corresponding biometric identification data and associated PIN in the data processor memory;

said processor comparing the received PIN with stored identical PINs in the files of said library to determine if the acquired biometric data associated with the received PIN match stored biometric identification data associated with the stored identical PINs of anonymous customers;

if said received biometric data match stored identification data of a prior customer in said library, said processor storing in the memory of said customer'"'"'s file that a repeat identification has been made;

if said received PIN and biometric data do not match a stored PIN and stored identification data of a prior customer in said library, said processor opening a new library file and storing said received PIN and biometric data in said new library file; and

said processor storing in the memory of the customer'"'"'s file information relating to the customer'"'"'s current transaction.

2. The method of claim 1 wherein the customer is requested to select and input a PIN of the customer'"'"'s choosing.

3. The method of claim 1 wherein the PIN is assigned to the customer.

4. The method of claim 1 wherein if the received PIN and biometric data match a stored PIN and stored biometric data in an existing library file, the processor retrieving information relating to prior activity of the customer from said library file and sending said information to a terminal in the location of the transaction.

5. The method of claim 1 wherein if the received biometric data match a stored PIN and stored biometric data in an existing library file, and the existing library file contains prior activity information regarding the customer which has been characterized as negative, said processor sending information relating to the transaction and relating to prior activity from the file to a predetermined destination.

6. The method of claim 5 wherein the processor sends information relating to prior activity only if said prior activity exceeds a predetermined level.

7. The method of claim 5 wherein the processor sends information to the terminal only if the prior activity is less than a second predetermined level.

8. The method of claim 1 wherein the processor periodically scans all library files, and deletes files wherein no match has been found within a predetermined minimum time period.

9. The method of claim 1 wherein the processor periodically scans all library files, and deletes files wherein the level of customer activity in the file is less than a minimum preselected level.

10. The method of claim 1 wherein the method is used for identifying and tracking the play of a player playing a wagering game, and information stored in the customer'"'"'s file is used to track the frequency and level of play of the player.

11. The method of claim 1 also comprising maintaining a second library of files of known customers and their corresponding PIN and biometric identification data in the data processor memory, said processor comparing received PIN and biometric identification data with files of the library of anonymous customers and the second library of known customers.

12. The method of claim 1 wherein the biometric identification information relates to physical features of the customer'"'"'s face.

13. The method of claim 1 wherein the biometric identification information is obtained by scanning an iris of the customer'"'"'s eye.

14. An identification method for identifying and tracking the play of a player playing a wagering game comprising:

acquiring passively biometric identification information related to the player;

obtaining a personal identification number (PIN) related to the player;

transmitting the PIN and acquired biometric identification information to a data processor memory;

maintaining a library of files of anonymous players and their PIN and corresponding biometric identification information in the data processor memory;

said processor comparing the received PIN with stored identical PINs in the files of said library to determine if the acquired biometric data associated with the received PIN match stored biometric identification data associated with the stored identical PINs of anonymous players;

if said received biometric identification information matches stored identification information of a prior anonymous player in said library, said processor storing in the memory of said players file that a repeat identification has been made; and

if said received biometric information does not match stored identification information of a prior player in said library, said processor opening a new anonymous file for said player and storing in the memory of said processor file biometric identification information of said player and at least one parameter of play of the identified game.

15. The method of claim 14 wherein if the received biometric identification information matches biometric identification information in a file of anonymous players, said processor retrieving information relating to prior activity from said library file and sending said information to a predetermined terminal.

16. The method of claim 14 wherein the processor sends information relating to prior activity only if said prior activity exceeds a predetermined level.

17. The method of claim 14 wherein the processor periodically scans all library files, and deletes files wherein no match has been found within a predetermined minimum period of time.

18. The method of claim 14 wherein the processor periodically scans all library files, and deletes files wherein the level of customer activity in the file is less than a minimum preselected level.

19. The method claim 14 further comprising maintaining a second library of files of known customers and their corresponding PIN and biometric identification information in the data processor memory, said processor comparing a received PIN and biometric information with the files of the library of anonymous players and the second library of known players.

20. The method of claim 14 wherein the biometric identification information relates to physical features of the customer'"'"'s face.

21. The method of claim 14 wherein the biometric identification information is obtained by scanning an iris of the customer'"'"'s eye.

22. A gaming machine comprising:

means for passively acquiring a player'"'"'s biometric identification data; and

means for transmitting the biometric identification data to a central computer system such that the central computer system compares the acquired biometric identification data to stored biometric identification data of anonymous players to determine whether a match has occurred; and

wherein if said acquired biometric identification data do not match stored biometric identification data in a library of player files, said central computer system opening a new library file and storing the acquired biometric identification data in said new library file.

23. The gaming machine of claim 22 wherein if said acquired biometric identification data matches stored biometric identification data of a prior anonymous player in a library of files, a processor of said central computer system storing in memory of said player'"'"'s file that a repeat identification has been made.

24. The gaming machine of claim 22 wherein the means for passively acquiring a player'"'"'s biometric identification data is a camera which captures the facial features of the player.

25. The gaming machine of claim 22 wherein the means for passively acquiring a player'"'"'s biometric identification data is a camera which scans the player'"'"'s iris.

26. The gaming machine of claim 22 further comprising means for a player to select and input a PIN which the central computer system will associate with the acquired biometric identification data.

27. The gaming machine of claim 26 wherein the means for a player to select and input a PIN is a keypad in communication with the central computer system.

28. The gaming machine of claim 22 wherein the central computer system assigns the player a PIN.

29. The gaming machine of claim 22 wherein the acquired biometric identification data is used to track the players play of wagering games.

30. The gaming machine of claim 22 further comprising an audio output means for providing verbal communication with the player.

31. The gaming machine of claim 22 wherein the means for passively acquiring a player'"'"'s biometric identification data is external to the machine.

32. The gaming machine of claim 22 wherein the means for passively acquiring a player'"'"'s biometric identification data is internal to the machine.

33. A table wagering game comprising:

a table;

means for passively acquiring a players biometric identification data located in proximity to the table;

means for transmitting the biometric identification data to a central computer system such that the central computer system compares the acquired biometric identification data to stored biometric identification data of anonymous players to determine whether a match has-occurred; and

wherein if said acquired biometric identification data do not match stored biometric identification data, said central computer system opens a new library file and stores the acquired biometric identification data in said new library file.

34. The table wagering game of claim 33 wherein the acquired biometric identification data is used to track the player'"'"'s play of wagering games.

35. The table wagering game of claim 33 further including means for the player to select a PIN to be associated with the acquired biometric identification data.

36. The table wagering game of claim 33 wherein the player is assigned a PIN to be associated with the acquired biometric identification data.