System and method for voice-enabled input for use in the creation and automatic deployment of personalized, dynamic, and interactive voice services
First Claim
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1. A system for the delivery of voice messages to a voice service subscriber using voice commands, comprising:
- a first system for generating at least one personalized report for a voice service subscriber upon the occurrence of a predetermined event specified during a subscription process, wherein the at least one personalized report includes content derived from an on-line analytical processing (OLAP) system;
a call server for initiating an outbound communication to the voice service subscriber to commence an interactive voice broadcast with the voice service subscriber, during which content from the at least one personalized report is presented to the voice service subscriber;
an input module for sensing a voice input command from the voice service subscriber during the interactive voice broadcast; and
a content delivery module, communicating with the input module, the content delivery module selecting at least one of a plurality of voice messages to deliver to the voice service subscriber according to the voice input command.
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Abstract
The delivery of voice serve messages communicating financial, personal or other news telecasts may be customized according to the identity of the recipient and controlled by voice commands. A voice service bureau may generate voice messages for individual subscribers according to their preselected interest and needs. For instance, a financial bulletin may be abbreviated from “Your portfolio has declined by 5% this morning, do you want to sell” The subscriber may be identified using voice-activated PIN or other information, or be authenticated using voice recognition.
663 Citations
20 Claims
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1. A system for the delivery of voice messages to a voice service subscriber using voice commands, comprising:
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a first system for generating at least one personalized report for a voice service subscriber upon the occurrence of a predetermined event specified during a subscription process, wherein the at least one personalized report includes content derived from an on-line analytical processing (OLAP) system; a call server for initiating an outbound communication to the voice service subscriber to commence an interactive voice broadcast with the voice service subscriber, during which content from the at least one personalized report is presented to the voice service subscriber; an input module for sensing a voice input command from the voice service subscriber during the interactive voice broadcast; and a content delivery module, communicating with the input module, the content delivery module selecting at least one of a plurality of voice messages to deliver to the voice service subscriber according to the voice input command. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A computer-implemented method for the delivery of voice messages to a voice service subscriber using voice commands, comprising:
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generating at least one personalized report for a voice service subscriber upon the occurrence of a predetermined event specified during a subscription process, wherein the at least one personalized report includes content derived from an on-line analytical processing (OLAP) system; initiating an outbound communication to the voice service subscriber to commence an interactive voice broadcast with the voice service subscriber, during which content from the at least one personalized report is presented to the voice service subscriber; sensing a voice input command from the voice service subscriber during the interactive voice broadcast; and selecting at least one of a plurality of voice messages to deliver to the voice service subscriber according to the voice input command sensed. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification