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Method and system for remote diagnostic, control and information collection based on various communication modes for sending messages to a resource manager

  • US 7,293,081 B2
  • Filed: 09/12/2003
  • Issued: 11/06/2007
  • Est. Priority Date: 09/29/1999
  • Status: Expired due to Term
First Claim
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1. A method of monitoring an image handling device communicatively coupled to the Internet, comprising:

  • obtaining, by a first monitoring computer over the Internet, device information of the image handling device, the device information including (1) status information obtained from sensors of the image handling device, and (2) a device identification of the image handling device;

    storing, by the first monitoring computer, the obtained device information;

    processing the stored device information by the first monitoring computer to generate a period usage report for the image handling device, wherein the period usage report is based on the status information obtained over a predetermined period of time;

    transmitting the usage report over the Internet from the first monitoring computer to a second monitoring computer; and

    receiving the usage report by the second monitoring computer,wherein the first monitoring computer is remote from the image handling device, and the first monitoring computer is the first computer to obtain the device information from the image handling device.

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