Method and system for remote diagnostic, control and information collection based on various communication modes for sending messages to a resource manager
First Claim
1. A method of monitoring an image handling device communicatively coupled to the Internet, comprising:
- obtaining, by a first monitoring computer over the Internet, device information of the image handling device, the device information including (1) status information obtained from sensors of the image handling device, and (2) a device identification of the image handling device;
storing, by the first monitoring computer, the obtained device information;
processing the stored device information by the first monitoring computer to generate a period usage report for the image handling device, wherein the period usage report is based on the status information obtained over a predetermined period of time;
transmitting the usage report over the Internet from the first monitoring computer to a second monitoring computer; and
receiving the usage report by the second monitoring computer,wherein the first monitoring computer is remote from the image handling device, and the first monitoring computer is the first computer to obtain the device information from the image handling device.
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Accused Products
Abstract
A method, system, and program product for communicating with machines connected to a network. Information sent to or from the machines is transmitted using electronic mail or a via a direct connection. The electronic mail may be transmitted over the Internet to a service center or from a service center to a resource administrator, but also may remain within a local or wide area network for transmission between a machine and a resource administrator. E-mail messages may be transmitted from a computer which is attached to a device which is being monitored or controlled and include information regarding the status, usage or capabilities of the attached device. The device may send status messages and usage information of the device to either a resource administrator or to a service center on the Internet through a firewall. The message may be sent directly to the resource administrator station if urgent service is needed by the device. For routine information, the service center may manage all the resources on an intranet and may send predetermined types of information to the resource administrator using e-mail.
59 Citations
16 Claims
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1. A method of monitoring an image handling device communicatively coupled to the Internet, comprising:
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obtaining, by a first monitoring computer over the Internet, device information of the image handling device, the device information including (1) status information obtained from sensors of the image handling device, and (2) a device identification of the image handling device; storing, by the first monitoring computer, the obtained device information; processing the stored device information by the first monitoring computer to generate a period usage report for the image handling device, wherein the period usage report is based on the status information obtained over a predetermined period of time; transmitting the usage report over the Internet from the first monitoring computer to a second monitoring computer; and receiving the usage report by the second monitoring computer, wherein the first monitoring computer is remote from the image handling device, and the first monitoring computer is the first computer to obtain the device information from the image handling device. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A system for monitoring an image handling device communicatively coupled to the Internet, comprising:
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means for obtaining, by a first monitoring computer over the Internet, device information of the image handling device, the device information including (1) status information obtained from sensors of the image handling device, and (2) a device identification of the image handling device; means for storing, by the first monitoring computer, the obtained device information; means for processing the stored device information by the first monitoring computer to generate a period usage report for the image handling device, wherein the period usage report is based on the status information obtained over a predetermined period of time; means for transmitting the usage report over the Internet from the first monitoring computer to a second monitoring computer; and means for receiving the usage report by the second monitoring computer, wherein the first monitoring computer is remote from the image handling device, and the first monitoring computer is the first computer to obtain the device information from the image handling device. - View Dependent Claims (8, 9, 10, 11)
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12. A computer program product having a computer usable medium for monitoring an image handling device communicatively coupled to the Internet, comprising:
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instructions for obtaining, by a first monitoring computer over the Internet, device information of the image handling device, the device information including (1) status information obtained from sensors of the image handling device, and (2) a device identification of the image handling device; instructions for storing, by the first monitoring computer, the obtained device information; instructions for processing by the first monitoring computer the stored device information to generate a period usage report for the image handling device, wherein the period usage report is based on the status information obtained over a predetermined period of time; instructions for transmitting the usage report over the Internet from the first monitoring computer to a second monitoring computer; and instructions for receiving the usage report by the second monitoring computer, wherein the first monitoring computer is remote from the image handling device, and the first monitoring computer is the first computer to obtain the device information from the image handling device. - View Dependent Claims (13, 14, 15, 16)
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Specification