Methods and systems for routing travel between origin and destination service locations using global satellite positioning
First Claim
1. A method for generating directions for traveling from a first location to at least a second location, the method comprising:
- receiving, at an input device, a set of “
from”
coordinates associated with the first location;
receiving from a server, at the input device, a set of “
to”
coordinates associated with the second location, wherein the set of “
to”
coordinates associated with the second location was previously obtained and saved by the server, wherein the server previously requested the set of “
to”
coordinates associated with the second service location gathered during a previous visit to the service location; and
receiving directions to the second location based on the sets of “
to” and
“
from”
coordinates.
12 Assignments
0 Petitions
Accused Products
Abstract
Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location. Another embodiment includes obtaining through a technician server at least one set of “from” coordinates associated with the first customer service location and at least one set of “to” coordinates associated with the second customer location; transmitting the “from” and “to” coordinates to a mapping system; and, generating directions in the mapping system based on the “to” and “from” coordinates. At least one of the sets of coordinates includes latitude and longitude data. System and computer-readable media embodiments of these methods are also provided.
97 Citations
22 Claims
-
1. A method for generating directions for traveling from a first location to at least a second location, the method comprising:
-
receiving, at an input device, a set of “
from”
coordinates associated with the first location;receiving from a server, at the input device, a set of “
to”
coordinates associated with the second location, wherein the set of “
to”
coordinates associated with the second location was previously obtained and saved by the server, wherein the server previously requested the set of “
to”
coordinates associated with the second service location gathered during a previous visit to the service location; andreceiving directions to the second location based on the sets of “
to” and
“
from”
coordinates. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
-
-
12. A system for generating directions for traveling from a first location to at least a second location, the system comprising:
-
a memory storage for maintaining a database; and a processing unit coupled to the memory storage, wherein the processing unit is operative to; receive, a set of “
from”
coordinates associated with the first location;receive, from a server, a set of “
to”
coordinates associated with the second location, wherein the set of “
to”
coordinates associated with the second location was previously obtained and saved by the server, wherein the server previously requested the set of “
to”
coordinates associated with the second service location gathered during a previous visit to the service location; andcalculate directions to the second location based on the sets of “
to” and
the “
from”
coordinates. - View Dependent Claims (13, 14, 15)
-
-
16. A computer-readable medium which stores a set of instructions which when executed performs a method for generating directions for traveling from a first location to at least a second location, the method executed by the set of instructions comprising:
-
receiving, at an input device, a set of “
from”
coordinates associated with the first location;receiving, from a server, at the input device, a set of “
to”
coordinates associated with the second location, wherein the set of “
to”
coordinates associated with the second location was previously obtained and saved by the server, wherein the server previously requested the set of “
to”
coordinates associated with the second service location gathered during a previous visit to the service location;displaying, at the input device, at least one of the following;
the set of “
to”
coordinates and the set of “
from”
coordinates;transmitting to the server at least one of the following;
an updated set of “
from”
coordinates and an updated set of “
to”
coordinates, if a user provides the updated set of “
from”
coordinates or the updated set of “
to”
coordinates; andreceiving directions to the second service location based on the set of “
to” and
the set of “
from”
coordinates. - View Dependent Claims (17, 18, 19, 20, 21, 22)
-
Specification
-
- Resources
-
Current AssigneeAT&T Intellectual Property I LP (AT&T, Inc.)
-
Original AssigneeAT&T Intellectual Property I LP (AT&T, Inc.)
-
InventorsSylvester, Jeffery A., Morton, Jr., Roland T., Hamrick, Marvin R., Davis, Mitchell E., Willis, Jr., Robert H., Smith, Steven G.
-
Primary Examiner(s)Camby, Richard M.
-
Application NumberUS11/516,016Publication NumberTime in Patent Office434 DaysField of Search701/200, 701/202, 701/207, 701/208, 701/209, 701/210, 701/212, 701/213, 731/78.R, 340/988, 340/990, 340/995, 340/989US Class Current701/213CPC Class CodesG01C 21/3407 specially adapted for speci...G01C 21/362 received from an external d...G06Q 10/047 Optimisation of routes or p...
