Method, apparatus and system for retrieval of specialized consumer information

• US 7,302,406 B2
• Filed: 06/17/2004
• Issued: 11/27/2007
• Est. Priority Date: 06/17/2004
• Status: Active Grant

• Current Assignee: eBay Inc.
• Original Assignee: International Business Machines Corporation
• Inventors: Kumhyr, David, Mallo, Jana, Mallo, Mike
• Primary Examiner(s): Garg; Yogesh C.
• Application Number:
  US10/870,226
• Publication Number:
  US 20050283405A1
• Time in Patent Office: 1,258 Days
• Field of Search: 705/1, 705/10, 705/14, 705/26, 705/37, 707/5, 709/223, 709/224, 709/228
• US Class Current: 705/26.7
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls
• CPC Class Codes: G06Q 30/0241 Advertisements
• CPC Class Codes: G06Q 30/0623 Item investigation
• CPC Class Codes: G06Q 30/0631 Item recommendations
• CPC Class Codes: G06Q 40/04 Trading; Exchange, e.g. stocks, commodities, derivatives or currency exchange
• CPC Class Codes: Y10S 707/99935 Query augmenting and refining, e.g. inexact access

Abstract

The system of the present invention is a method and system that enables consumers to receive specialized product and company information on demand to aid in consumer purchases. The system of this invention can comprise a physical interface device, a consumer profile, a products and services interface, and a consumer database. Each user in the system has an individual profile the consumer can set to identify their preferences in regard to a particular product. When the consumer sends a query about a particular product, the method of the invention performs a comparison of the consumer preferences a product with objectives ratings for that product. The consumer receives a result of these comparisons with an indication of whether the product matches the preferences indicated by the consumer. A match suggests that the product is one the consumer would purchase.

Claims

1. A method for retrieval of specialized consumer information comprising the steps of:

creating a consumer database;

creating a consumer profile for a consumer containing specific purchasing preferences of that consumer for a particular product;

receiving information about a particular product for which a consumer is considering purchasing, by detecting an attempt to access the consumer database, identifying the consumer attempting to access the consumer database; and

determining the product for which the consumer is considering purchasing based on the received product information;

performing a product evaluation of the particular product for which a consumer is considering purchasing based on the consumer profile of that consumer for that product, said product evaluation performance comprising retrieving a product survey from the consumer'"'"'s profile for the determined product, retrieving product summary information for the determined product, generating a product survey rating from the consumer profile, generating a product rating from the product summary, comparing the product survey rating and the product rating from the product summary and producing a product evaluation based on this comparison; and

sending the product evaluation results for that particular product to the specific consumer requesting this information.

2. The method as described in claim 1 wherein said database creation step further comprises the steps of:

creating a consumer file for a consumer;

assigning a consumer number to the consumer;

identifying a product for which the consumer desires to create a product survey;

performing a product survey to the consumer for completion; and

storing the data contained in a completed product survey of the consumer for the identified product in the consumer file for the particular consumer.

3. The method as described in claim 2 further comprising after said storing step, the step of determining whether the consumer desires to create another product survey for a different product and repeating said identifying, performing and storing steps when the determination is that the consumer desires to create another consumer profile.

4. The method as described in claim 3 wherein said consumer file creating step, the steps of:

detecting an attempt to access the consumer database; and

determining whether the consumer attempting to access the database is a new consumer.

5. The method as described in claim 1 further comprising the step of determining whether there is a consumer profile for the determined product.

6. The method as described in claim 5 further comprising the step of determining whether there is a product summary for the determined product.

7. The method as described in claim 1 wherein attributes of the product survey and product summary are weighted based on the specific preferences of the particular consumer.

8. A computer program product in a computer readable medium for retrieval of specialized consumer information comprising:

instructions creating a consumer database;

instructions creating a consumer profile for a consumer containing specific purchasing preferences of that consumer for a particular product;

instructions receiving information about a particular product for which a consumer is considering purchasing, said receiving instructions further comprising instructions for detecting an attempt to access the consumer database, instructions for identifying the consumer attempting to access the consumer database, and instructions for determining the product for which the consumer is considering purchasing based on the received product information;

instructions performing a product evaluation of the particular product for which a consumer is considering purchasing based on the consumer profile of that consumer for that product, said product evaluation performance instructions further comprise instructions retrieving a product survey from the consumer'"'"'s profile for the determined product, instructions retrieving product summary information for the determined product, instructions generating a product survey rating from the consumer profile, instructions generating a Product rating from the product summary and instructions comparing the product survey rating and the product rating from the product summary and producing a product evaluation based on this comparison; and

instructions sending the product evaluation results to the consumer for that particular product.

9. The computer program product as described in claim 8 wherein said database creation instructions further comprise:

instructions creating a consumer file for a consumer;

instructions assigning a consumer number to the consumer;

instructions identifying a product for which the consumer desires to create a product survey;

instructions performing a product survey to the consumer for completion; and

instructions storing the data contained in a completed product survey of the consumer for the identified product in the consumer file for the particular consumer.

10. The computer program product as described in claim 9 further comprising after said storing instructions, instructions for determining whether the consumer desires to create another product survey for a different product and repeating said identifying, performing and storing instructions when the determination is that the consumer desires to create another consumer profile.

11. The computer program product as described in claim 10 wherein said consumer file creating instructions further comprise:

instructions detecting an attempt to access the consumer database; and

instructions determining whether the consumer attempting to access the database is a new consumer.

12. The computer program product as described in claim 8 further comprising instructions determining whether there is a consumer profile for the determined product.

13. The computer program product as described in claim 12 further comprising instructions determining whether there is a product summary for the determined product.

14. The computer program product as described in claim 8 further comprising instructions weighting attributes of the product survey and product summary based on the specific preferences of the particular consumer.

15. A system for retrieval of specialized consumer information comprising:

a memory storing a consumer, product profile containing specific information about the purchasing preferences of the consumer;

a products database stored in a computer readable medium containing objective information about a plurality of different products;

a processor coupled to the memory and products database executing;

a software routine receiving information about a particular product for which a consumer is considering purchasing, by detecting an attempt to access the consumer database, identifying the consumer attempting to access the consumer database; and

determining the product for which the consumer is considering purchasing based on the received product information; and

a software routine performing a comparison of between the profile of the consumer and a specific product in the products database and generating a purchasing recommendation with regard to the purchase of the product that is the subject of the comparison;

wherein the performing a comparison function includes retrieving a product survey from the consumers product profile for the determined product, retrieving product summary information for the determined product, generating a product survey rating from the consumer product profile, generating a product rating from the product summary and comparing the product survey rating and the product rating from the product summary and producing a product recommendation based on this comparison; and

a device operated by a consumer, said device communicating with said software routine performing the comparison and receiving the purchase recommendation.

16. The system as described in claim 15 wherein said consumer product profile further comprises a set of purchasing attributes that the consumer will consider when making a decision to purchase a product, said profile contains a set of purchasing attributes for each product contained in the consumer profile.

17. The system as described in claim 16 wherein said products database further comprises a set of product summaries for a plurality of products and brands within a particular product, each product summary containing a set of rated attributes.

18. The system as described in claim 17 wherein said consumer product profile and said database each resides on a separated web page.

19. The system as described in claim 17 wherein said consumer product profile, said database, and said software routine all reside in a central location.