System, method, and computer program product for transferring remote device support data to a monitor using e-mail
First Claim
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1. A method for transferring monitoring information of a printing device from a remote monitor to a central monitor, comprising:
- creating a communication link by the remote monitor between the remote monitor and a message transfer server;
formatting the monitoring information into a standard format for transmission at an application layer;
sending the monitoring information in the standard format as an attachment to a message from the remote monitor to the message transfer server via the communication link using an Internet electronic mail protocol;
sending the message and the attachment from the message transfer server to the central monitor over the Internet using the Internet electronic mail protocol; and
closing the communication link by the remote monitor, whereinthe monitoring information includes at least one of configuration information and status information corresponding to the printing device monitored by the remote monitor.
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Abstract
In a monitoring system for networked devices, a system, method, and computer program product for transferring monitoring information from a remote monitor to a central monitor responsible for monitoring devices on multiple networks. A communications link is established between a remote monitor and a message transfer server. Monitoring information is formatted into a standard format, encrypted, encoded, and sent from the remote monitor to the central monitor as an attachment to an e-mail sent via the communication link to the message transfer server.
95 Citations
50 Claims
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1. A method for transferring monitoring information of a printing device from a remote monitor to a central monitor, comprising:
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creating a communication link by the remote monitor between the remote monitor and a message transfer server; formatting the monitoring information into a standard format for transmission at an application layer; sending the monitoring information in the standard format as an attachment to a message from the remote monitor to the message transfer server via the communication link using an Internet electronic mail protocol; sending the message and the attachment from the message transfer server to the central monitor over the Internet using the Internet electronic mail protocol; and closing the communication link by the remote monitor, wherein the monitoring information includes at least one of configuration information and status information corresponding to the printing device monitored by the remote monitor. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17)
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18. A computer-implemented system for transferring monitoring information of a printing device from a remote monitor to a central monitor, comprising:
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a processor; and a computer readable medium encoded with processor readable instructions that when executed by the processor implement a communication link mechanism configured to create a communication link between the remote monitor and a message transfer server and to close the communication link after monitoring information has been sent by the remote monitor to the message transfer server, the monitoring information including at least one of configuration information and status information corresponding to the printing device monitored by the remote monitor, a monitoring information formatting mechanism configured to format the monitoring information into a standard format for transmission at an application layer, and a sending mechanism configured to send the monitoring information to the message transfer server as an attachment to a message via the communication link using an Internet electronic mail protocol. - View Dependent Claims (19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33)
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34. A computer program product, comprising:
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a computer storage medium; and a computer program code mechanism embedded in the computer storage medium for causing a computer to transfer monitoring information of a printing device from a remote monitor to a central monitor, the computer program code mechanism having a first computer code device configured to create a communication link between the remote monitor and a message transfer server and to close the communication link after monitoring information has been sent by the remote monitor to the message transfer server, the monitoring information including at least one of configuration information and status information corresponding to the printing device monitored by the remote monitor, a second computer code device configured to format the monitoring information into a standard format for transmission at an application layer, and a third computer code device configured to send the monitoring information to the message transfer server as an attachment to a message via the communication link using an Internet electronic mail protocol. - View Dependent Claims (35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50)
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Specification