System and method for a trouble shooting portal to allow temporary management access to a communication device
First Claim
1. A computer-implemented method, implemented in a troubleshooting portal device, for providing connectivity between a first communication device and a second communication device, the second communication device residing in an access provider communication network, the method comprising the steps of:
- receiving a specification from the first communication device over a first communication channel, wherein the first communication device is located in a first network operated by a first provider, the specification comprising at least one predefined identifier of the second communication device;
receiving, from the first communication device, a request to establish connectivity between the first and the second communication device, wherein the second communication device is located in a second network operated by a second provider different than the first provider;
identifying a statically configured second communication channel to the second communication device that is associated with the predefined identifier;
configuring a network device to establish a route between the first communication device and the second communication device using the identified statically configured second communication channel;
receiving at least troubleshooting data and a test from the first communication device; and
communicating the received troubleshooting data and the test to the second communication device.
18 Assignments
0 Petitions
Accused Products
Abstract
A troubleshooting portal method for providing connectivity between a first communication device and a second communication device. The second communication device resides in an access provider communication system. One embodiment comprises receiving a specification from a user by the first communication device, the specification comprising at least one predefined identifier that identifies the second communication device, and receiving a request to establish connectivity between the user and the second communication device; associating the predefined identifier with said second communication device; establishing connectivity between the first communication device and the second communication device based upon the specified predefined identifier; receiving at least troubleshooting data and a test from the user; and communicating the received troubleshooting data and the test to the second device.
74 Citations
57 Claims
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1. A computer-implemented method, implemented in a troubleshooting portal device, for providing connectivity between a first communication device and a second communication device, the second communication device residing in an access provider communication network, the method comprising the steps of:
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receiving a specification from the first communication device over a first communication channel, wherein the first communication device is located in a first network operated by a first provider, the specification comprising at least one predefined identifier of the second communication device; receiving, from the first communication device, a request to establish connectivity between the first and the second communication device, wherein the second communication device is located in a second network operated by a second provider different than the first provider; identifying a statically configured second communication channel to the second communication device that is associated with the predefined identifier; configuring a network device to establish a route between the first communication device and the second communication device using the identified statically configured second communication channel; receiving at least troubleshooting data and a test from the first communication device; and communicating the received troubleshooting data and the test to the second communication device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25)
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26. A computer-implemented method, implemented by a troubleshooting portal, for providing connectivity between a first communication device and a second communication device, the method comprising the steps of:
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receiving a specification from the first communication device over a first communication channel, the specification comprising at least one predefined identifier of the second communication device; receiving, from the first communication device, a request to establish connectivity between the first and the second communication device; identifying a predefined second communication channel to the second communication device that is associated with the predefined identifier; instructing a network device to couple the first communication channel to the second communication channel to establish connectivity between the first communication device and the second communication device using the predefined second communication channel, the first communication device located in a first network operated by a first provider, and the second communication device located in a second network operated by a second provider different than the first provider; receiving at least troubleshooting data and a test from the first communication device; and communicating the received troubleshooting data and the test to the second communication device. - View Dependent Claims (27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43)
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44. A computer-implemented method, implemented by a troubleshooting portal, for providing connectivity between a troubleshooting manager device and a managed communication device, the method comprising the steps of:
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creating, upon user request, a statically configured predefined first channel between the managed communication device and an access unit within an access provider network; receiving, over a second channel, an identifier of the managed communication device from the troubleshooting manager device; receiving, from the troubleshooting manager device, a request to establish connectivity between the troubleshooting manager device and the identified managed communication device; instructing a network device to couple the statically configured predefined channel to the second channel, producing a third channel; receiving at least troubleshooting data and a test from the troubleshooting manager device; and communicating the received troubleshooting data and the test to the managed communication device over the third channel. - View Dependent Claims (45, 46, 47, 48, 49, 50)
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51. A computer-readable medium having a program, implemented by a troubleshooting portal, for providing connectivity between a first communication device and a second communication device, the program comprising the steps of:
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receiving a specification from the first communication device over a first communication channel, the specification comprising at least one predefined identifier of the second communication device, the first communication device located in a first network operated by a first provider and the second communication device located in a second network operated by a second provider different than the first provider; receiving, from the first communication device, a request to establish connectivity between the first and the second communication device; identifying a statically configured second communication channel to the second communication device that is associated with the predefined identifier; coupling the first communication channel to the second communication channel to establish connectivity between the first communication device and the second communication device; receiving at least troubleshooting data and a test from the first communication device; and communicating the received troubleshooting data and the test to the second communication device. - View Dependent Claims (52, 53, 54, 55, 56, 57)
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Specification