Integrated disparate intelligent peripherals

• US 7,317,792 B2
• Filed: 03/23/2007
• Issued: 01/08/2008
• Est. Priority Date: 06/30/2003
• Status: Expired due to Fees

• Current Assignee: AT&T Knowledge Ventures, L.P. (AT&T, Inc.)
• Original Assignee: AT&T Knowledge Ventures, L.P. (AT&T, Inc.)
• Inventors: Novack, Brian M.
• Primary Examiner(s): Hong; Harry S.
• Application Number:
  US11/690,229
• Publication Number:
  US 20070189477A1
• Time in Patent Office: 291 Days
• Field of Search: 379/88.01, 379/88.16, 379/88.17, 379/88.18, 379/207.01, 379/212.01, 379/221.11, 37926501-2661
• US Class Current: 379/221.11
• CPC Class Codes: H04M 2207/12 intelligent networks
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/4228 in networks
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04Q 3/0016 Arrangements providing connection between exchanges
• CPC Class Codes: H04Q 3/0029 Provisions for intelligent networking

Abstract

A method for providing a service over a communications network includes interacting, by a first networked communications apparatus, over the communications network with a remote requesting party according to a script. The method also includes interacting, by the first networked communications apparatus, with a second networked communications apparatus according to the script based on information received from the remote requesting party.

Claims

1. A method for providing a service over a communications network, comprising:

interacting, by a first networked communications apparatus, over the communications network with a remote requesting party according to a script; and

interacting, by the first networked communications apparatus, with a second networked communications apparatus according to the script based on information received from the remote requesting party.

2. The method of claim 1,

wherein the interacting over the communications network with the remote requesting party is performed based on instructions from an external controller.

3. The method of claim 1,

wherein the interacting with the second networked communications apparatus is performed based on instructions from an external controller.

4. The method of claim 1,

wherein the script is stored externally and processed by an external controller.

5. The method of claim 1,

wherein the interacting over the communications network with the remote requesting party begins when the first networked communications apparatus receives a call from the remote requesting party.

6. The method of claim 1,

wherein the interacting with the second networked communications apparatus begins when the first networked communications apparatus determines to contact the second networked communications apparatus based on the information received from the remote requesting party.

7. The method of claim 1,

wherein the interacting with the second networked communications apparatus comprises providing, from the first networked communications apparatus, the information received from the remote requesting party.

8. The method of claim 1,

wherein the interacting with the second networked communications apparatus comprises establishing a three-party communications session so that the second networked communications apparatus interacts with the remote requesting party.

9. The method of claim 1,

wherein the interacting with the second networked communications apparatus comprises an exchange of signals.

10. The method of claim 1, further comprising:

creating a session information entry that includes information related to the interacting over the communications network with the remote requesting party, for a session database that stores the entry, the entry being retrieved from the session database by the second networked communications apparatus, the information related to the interacting over the communications network with the remote requesting party being updated by the second networked communications apparatus.

11. The method of claim 1, further comprising:

suspending the interacting over the communications network with the remote requesting party;

creating a session information entry that includes information related to the interacting over the communications network with the remote requesting party, for a session database that stores the entry, the entry being retrieved from the session database by the second networked communications apparatus, the information related to the interacting over the communications network with the remote requesting party being updated by the second networked communications apparatus;

retrieving the updated session information entry from the session database; and

resuming the interacting over the communications network with the remote requesting party.

12. The method of claim 1,

wherein the remote requesting party comprises a computer processor.

13. The method of claim 1,

wherein the interacting over the communications network with the remote requesting party comprises receiving a request for information from the remote requesting party and providing a response to the request for information to the remote requesting party.

14. The method of claim 1,

wherein the interacting over the communications network with the remote requesting party comprises providing a request for information to the remote requesting party and receiving a response to the request for information from the remote requesting party.

15. The method of claim 1,

wherein the interacting with the second networked communications apparatus comprises providing, from the first networked communications apparatus, information received from the remote requesting party.

16. The method of claim 15,

wherein the second networked communications apparatus is used to authenticate the remote requesting party based on the information received from the remote requesting party.

17. The method of claim 16,

wherein the service is provided by the first networked communications apparatus contingent on authenticating the remote requesting party based on the information received from the remote requesting party.

18. The method of claim 1, further comprising:

establishing a three way communications session by bridging a call between the remote requesting party and the first networked communications apparatus with a call between the first networked communications apparatus and the second networked communications apparatus.

21. The method of claim 1,

wherein the script includes instructions for interacting with at least one of the remote requesting party and the second networked communications apparatus based on information provided by the remote requesting party.

19. A computer readable medium that stores a program for providing a service over a communications network, the computer readable medium comprising:

a first interaction code segment at a first networked communications apparatus that interacts over the communications network with a remote requesting party according to a script; and

a second interaction code segment, at the first networked communications apparatus, that interacts with a second networked communications apparatus according to the script based on information received from the remote requesting party.

20. A first networked communications apparatus for providing a service over a communications network, comprising:

a first interactor that interacts over the communications network with a remote requesting party according to a script; and

a second interactor that interacts with a second networked communications apparatus according to the script based on information received from the remote requesting party.