Branch calling and caller ID based call routing telephone features

• US 7,324,635 B2
• Filed: 04/30/2003
• Issued: 01/29/2008
• Est. Priority Date: 05/04/2000
• Status: Expired due to Term

• Current Assignee: j2 Cloud Services, LLC (Consensus Cloud Solutions, Inc.)
• Original Assignee: Telemaze, LLC
• Inventors: Wood, Samuel F., Asprey, Margaret Susan, Klein, Jerry A.
• Primary Examiner(s): SMITH, CREIGHTON H
• Application Number:
  US10/426,279
• Publication Number:
  US 20030194078A1
• Time in Patent Office: 1,735 Days
• Field of Search: 379/88.2, 379/88.26, 379/127.01, 379/142.02, 379/142.03, 379/142.06, 379/201.11, 379/207.15, 379/210.02, 379/210.03, 379/211.02
• US Class Current: 379/142.02
• CPC Class Codes: H04L 65/1046 Call controllers; Call servers
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/42161 via computer interface
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005
• CPC Class Codes: H04M 7/0003 Interconnection between telephone networks and data networks
• CPC Class Codes: H04M 7/0009 where voice calls remain entirely in the telephone network
• CPC Class Codes: H04M 7/0033 Notification or handling of incoming calls by a computer
• CPC Class Codes: H04M 7/12 for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
• CPC Class Codes: H04M 7/126 Interworking of session control protocols
• CPC Class Codes: H04M 7/129 Details of providing call progress tones or announcements
• CPC Class Codes: H04Q 2213/13034 A/D conversion, code compression/expansion
• CPC Class Codes: H04Q 2213/13091 CLI, identification of calling line
• CPC Class Codes: H04Q 2213/13097 Numbering, addressing
• CPC Class Codes: H04Q 2213/13103 Memory
• CPC Class Codes: H04Q 2213/13109 Initializing, personal profile
• CPC Class Codes: H04Q 2213/1313 Metering, billing
• CPC Class Codes: H04Q 2213/13141 Hunting for free outlet, circuit or channel
• CPC Class Codes: H04Q 2213/13242 Broadcast, diffusion, multicast, point-to-multipoint (1 : N)
• CPC Class Codes: H04Q 2213/13332 Broadband, CATV, dynamic bandwidth allocation
• CPC Class Codes: H04Q 2213/13389 LAN, internet
• CPC Class Codes: H04Q 3/0025 : Provisions for signalling
• CPC Class Codes: H04Q 3/005 : Personal communication services, e.g. provisions for portability of subscriber numbers
• CPC Class Codes: H04Q 3/66 : Traffic distributors
• CPC Class Codes: H04Q 3/72 : Finding out and indicating number of calling subscriber

Abstract

A caller ID based call routing feature is described for blocked and non-blocked caller ID'"'"'s. A processing system in the public switched telephone network (PSTN) receives first identifying information for identify the source of a telephone call and associates additional information stored in a memory with the first identifying information. The additional information may be information about the calling party initially downloaded to the memory by a subscriber. Once retrieved from the memory by the processing system, the additional information may then be transmitted to the subscriber via the Internet for display on a monitor or to the subscriber'"'"'s telephone for display on a telephone display. Another feature described is a branch calling feature where the subscriber may program a processing system within the PSTN to forward an incoming call to two or more end units (e.g., telephones) simultaneously. If the call at an end unit is answered, answer supervision signaling is transmitted back to the processing system which then terminates all other calls. The processing system then connects the calling party to the subscriber. The branch calling may be made for any combination of local, long distance, and cellular telephone numbers.

Claims

1. A method performed by a processing system connected within the public switched telephone network (PSTN), whereby a user can obtain additional information relating to incoming calls other than Caller ID provided by the PSTN, the method comprising:

receiving an incoming call from a calling party, using a communications device, intended for a user;

detecting, by the processing system, first information from the PSTN about the calling party, wherein the first information is provided solely by the PSTN and not provided by the calling party;

using the first information to access second information from a memory, the second information comprising information identifying the calling party specified by the user, at least a portion of the second information being previously input into the memory for later association with the first information from the PSTN; and

conveying to the user at least a portion of the second information previously input into the memory so the user can associate the second information with the incoming call.

2. The method of claim 1 further comprising the user downloading the second information to the memory via the Internet.

3. The method of claim 1 wherein the first information about the calling party comprises caller ID data.

4. The method of claim 1 further comprising the processing system providing at least a portion of the second information retrieved from the memory to a web display for access by the user via the Internet.

5. The method of claim 1 further comprising the processing system transmitting signals to the user'"'"'s communications device.

6. The method of claim 1 wherein the second information comprises the calling party'"'"'s name.

7. The method of claim 1 wherein the second information comprises the calling party'"'"'s telephone number.

8. The method of claim 1 further comprising the processing system performing at least one function on a received call based upon the first information, where the function is selected by the user.

9. The method of claim 8 wherein the at least one function comprises at least one of forwarding the call, blocking the call, and sending the call to a voice mail system.

10. The method of claim 5 wherein the processing system is connected to a PSTN tandem switch, wherein receiving a call from the calling party comprises receiving a first call through the tandem switch from the calling party intended for the user after the calling party has entered a first telephone number, the first telephone number being the user'"'"'s public telephone number, the processing system receiving the first call from the calling party prior to the first call reaching a terminating central office, the processing system applying features, selected by the user, to the first call and placing a second call to the user using a second telephone number different from the first telephone number, the processing system completing a communications path between the calling party and the user after the user has received the second call.

11. The method of claim 1 wherein the communications device is a telephone.

12. The method of claim 1 wherein the second information is other than the calling party'"'"'s telephone number or name.

13. The method of claim 1 wherein the processing system is connected to the PSTN in the user'"'"'s local service area.

14. The method of claim 1 wherein the user is a subscriber of residential telephone service.

15. A controller connected within a public switched telephone network (PSTN), the controller allowing a user to obtain additional information relating to incoming calls other than Caller ID provided by the PSTN, the controller comprising:

a processing system connected to a memory, the processing system programmed to perform the process comprising;

receiving an incoming call from a calling party, using a communications device, intended for a user;

detecting first information from the PSTN about the calling party, wherein the first information is provided solely by the PSTN and not provided by the calling party;

using the first information to access second information from the memory, the second information comprising information identifying the calling party, at least a portion of the second information being previously input into the memory by the user for later association with the first information from the PSTN; and

conveying to the user at least a portion of the second information so the user can associate the second information with the incoming call.

16. The controller of claim 15 further comprising a connection between the processing system and the Internet to allow the user to download the second information to the memory via the Internet.

17. The controller of claim 15 wherein the first information about the calling party comprises caller ID data.

18. The controller of claim 15 wherein the calling party has his or her caller ID blocked, the processing system being further programmed to communicate to the calling party to take steps to convey the first information about the calling party.

19. The controller of claim 15 wherein the processing system is further programmed to perform at least one function on a received call based upon the first information, where the function is selected by the user.

20. The controller of claim 19 wherein the at least one function comprises at least one of forwarding the call, blocking the call, and sending the call to a voice mail system.

21. The controller of claim 15 wherein the processing system is connected to a PSTN tandem switch, wherein receiving a call from the calling party comprises receiving a first call through the tandem switch from the calling party intended for the user after the calling party has entered a first telephone number, the first telephone number being the user'"'"'s public telephone number, the processing system receiving the first call from the calling party prior to the first call reaching a terminating central office, the processing system applying features, selected by the user, to the first call and placing a second call to the user using a second telephone number different from the first telephone number, the processing system completing a communications path between the calling party and the user after the user has received the second call.

22. The controller of claim 15 wherein the communications device is a telephone.

23. The controller of claim 15 wherein the processing system is connected to the PSTN in the user'"'"'s local service area.

24. The controller of claim 15 wherein the user is a subscriber of a telephone service.

25. A method performed by a processing system connected within the public switched telephone network (PSTN), whereby a called party can obtain additional information relating to incoming calls when a Caller ID service provided by the PSTN is blocked by the calling party, blocked Caller ID information being transmitted within the PSTN but not transmitted to the called party, the method comprising:

receiving an incoming call, by the processing system, from the calling party intended for the called party;

detecting, by the processing system, first information about the calling party, the first information comprising Caller ID information that has been blocked by the calling party to prevent the Caller ID information from being communicated to the called party, wherein the first information is provided solely by the PSTN and not provided by the calling party;

using the first information to access second information from a memory, the second information comprising information identifying the calling party previously entered into the memory, at least a portion of the second information being previously input into the memory for later association with the first information; and

conveying to the called party at least a portion of the second information previously input into the memory so the called party can associate the second information with the incoming call.

26. The method of claim 25 wherein the second information comprises information identifying the calling party previously entered into the memory by the called party.

27. The method of claim 25 farther comprising:

receiving a first call by the called party from the calling party;

obtaining the second information by the called party about the calling party during the first call;

entering the second information into the memory by the called party,

wherein receiving an incoming call by the processing system comprises receiving a second call by the calling party intended for the called party, whereby the second information gathered by the called party during the first call and stored in the memory is transmitted by the processing system to the called party for the second call.

28. A method to allow a called party to receive previously entered information relating to calls where a Caller ID service provided by the PSTN is blocked by a calling party, the method comprising:

receiving, by the called party, a call from a calling party having a blocked Caller ID, blocked Caller ID information being transmitted within the public switched telephone network (PSTN) but not transmitted to the called party due to the calling party blocking the Caller ID service, wherein the blocked Caller ID information is provided solely by the PSTN and not provided by the calling party;

receiving first information by a memory accessible by a processor within the PSTN relating to the calling party, the first information being previously generated by the called party and transmitted to the memory prior to the called party receiving the call;

detecting, by the processor, the Caller ID information that has been blocked by the calling party to prevent the Caller ID information from being communicated to the called party;

using, by the processor, the Caller ID information to access the first information in the memory relating to the calling party; and

transmitting, by the processor, at least a portion of the first information to the called party.

29. The method of claim 28 further comprising:

receiving a first call by the called party from the calling party;

obtaining the first information by the called party about the calling party during the first call;

entering the first information into the memory by the called party,

wherein the steps of using, by the processor, the Caller ID information to access the first information in the memory relating to the calling party, and transmitting at least a portion of the information to the called party, comprises the processor receiving a second call by the calling party intended for the called party, the second call providing the Caller ID information, whereby the first information gathered by the called party during the first call and stored in the memory is transmitted by the processor to the called party for the second call.

30. A method to allow a called party to receive previously entered first information relating to a calling party, wherein data has been stored identifying certain information about the calling party, and wherein a Caller ID service provided by the PSTN is blocked by the calling party, the method comprising:

entering first information by a user into a memory accessible by a processor within the public switched telephone network (PSTN) relating to a prospective calling party;

receiving by the user a call from the calling party, the call from the calling party having a blocked Caller ID due to the calling party blocking the Caller ID service; and

receiving by the user at least a portion of the first information entered by the user into the memory, the processor using blocked Caller ID information to access the first information in the memory and transmit at least a portion of the previously entered first information relating to the calling party to the user, the blocked Caller ID information being blocked by the calling party to prevent the Caller ID information from being communicated to the called party, wherein the blocked Caller ID information is provided solely by the PSTN and not provided by the calling party.

31. The method of claim 30 further comprising:

receiving a first call by the user from the calling party;

obtaining the first information by the user about the calling party during the first call to the user;

entering the first information into the memory by the user,

wherein the step of receiving by the user at least a portion of the first information entered by the user into the memory comprises the processor receiving a second call by the calling party intended for the user, the second call providing the Caller ID information, whereby the first information gathered by the user during the first call and stored in the memory is transmitted by the processor to the user for the second call.