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Obtaining product item assistance

  • US 7,357,323 B2
  • Filed: 04/02/2004
  • Issued: 04/15/2008
  • Est. Priority Date: 04/07/2003
  • Status: Expired due to Fees
First Claim
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1. A method of requesting assistance relating to a product item, the product item including an associated interface surface, the interface surface having disposed thereon or therein a plurality of coded data portions provided at respective positions on the interface surface, each coded data portion being indicative of the identity of the product item,the method including, in a sensing device:

  • (a) sensing at least one coded data portion;

    (b) generating, using the sensed coded data portion, indicating data indicative of the product item identity; and

    ,(c) transferring the indicating data to a computer system, the computer system being responsive to the indicating data to identify an assistance request and initiate provision of assistance to a user.

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