System indicating the presence of an individual or group of individuals

• US 7,359,938 B1
• Filed: 12/14/1999
• Issued: 04/15/2008
• Est. Priority Date: 12/14/1999
• Status: Expired due to Fees

• Current Assignee: Avaya Incorporated
• Original Assignee: Nortel Networks Limited (Nortel Networks Corporation)
• Inventors: Armstrong, Steven M, Parsons, Eric W, Harker, Andrew Newton, Stringer, David Robert, Davies, Elwyn B
• Primary Examiner(s): Harrell; Robert B.
• Application Number:
  US09/460,556
• Time in Patent Office: 3,045 Days
• Field of Search: 370/260, 370/261, 370/262, 370/263, 370/266, 370/270, 370/271, 709/200, 709/204, 709/205, 709/206, 709/207, 709/227, 345/753
• US Class Current: 709/204
• CPC Class Codes: H04M 2203/2066 Call type detection of indication, e.g. voice or fax, mobile of fixed, PSTN or IP
• CPC Class Codes: H04M 2203/4536 Voicemail combined with text-based messaging
• CPC Class Codes: H04M 3/42008 Systems for anonymous communication between parties, e.g. by use of disposal contact identifiers
• CPC Class Codes: H04M 3/42093 Notifying the calling party of information on the called or connected party
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
• CPC Class Codes: H04M 3/42374 where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04M 3/48 Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15

Abstract

A presence management system is described whereby connections between watching parties and watched parties in a multiple access communications network are managed. When the presence management system receives a contact request from a watching party it determines whether the required watched party is available for contact. The system then provides information about this to the watching party who made the request. The presence management system chooses the best mode of communication (e.g. email or fax) taking into account the watched parties preferences and details about the facilities available to the watching party. If, the presence management system informs the watching party that the watched party is unavailable, the watching party is able to set up a monitor. In determining whether the required watched party is available for contact, the presence management system uses stored information about the watched party, information about the required connection (e.g. size and type) and also rules. In addition, information about events from the multiple access network are used e.g. geographical location of watched party mobile phones. Advantageously, watched parties or watching parties are may be groups or aggregates of individuals.

Claims

1. A presence management system suitable for use in a multiple access communications network;

by watching parties and watched parties connected to the presence management system, said presence management system comprising;

(i) a first input arranged to receive notification requests from watching parties in use, each notification request being in respect of a watched party, and at least one of said parties comprising a plurality of individuals, wherein each of said individuals has a respective separate connection to the presence management system;

(ii) a second input arranged to receive information about events occurring in said multiple access communications system; and

(iii) a processor arranged such that in use, when information about an event relating to a particular watched party is received, any watching parties who made notification requests about that particular watched party, are notified about the event, the processor being further arranged to take account of any parties which comprise a plurality of individuals and to treat the plurality as a single indivisible entity.

2. A presence management system as claimed in claim 1 that is arranged to provide a connection address for that watched party.

3. A presence management system as claimed in claim 2 wherein said connection address being only operable for a predetermined time.

4. A presence management system as claimed in claim 3 which is further arranged such that the request from the watching party is forwarded to the connection address provided, in such a way that the watching party has no access to that connection address.

5. A presence management system as claimed in claim 1 wherein said at least one party is a watching party.

6. A presence management system as claimed in claim 1 wherein said at least one party is a watched party.

7. A presence management system as claimed in claim 1 wherein at least one of said parties is an automated service.

8. A presence management system as claimed in claim 1 wherein said at least one party comprising a plurality of individuals, is arranged to be modified by one individual only.

9. A presence management system as claimed in claim 1 wherein said presence management system is further arranged to provide information about the geographical location of a watched party in use, on the basis of said received information about events that occur in said multiple access communications network.

10. A presence management system as claimed in claim 1 wherein said presence management system is further arranged to provide information about the current activity of a watched party, on the basis of said received information about events that occur in said multiple access communications network.

11. A presence management system as claimed in claim 1 wherein said presence management system is arranged to provide information about types of connection that a watched party is able to participate in.

12. A presence management system as claimed in claim 1 which is arranged to provide information about a change in the availability of a group of watched parties, only when a threshold number of members of said group of individuals have undergone a change in availability.

13. A presence management system as claimed in claim 1 wherein said store of watched party information comprises watched party connection preferences.

14. A presence management system as claimed in claim 1 and wherein a plurality of said events are initiated by watched parties and comprise a communication via said multiple access network.

15. A computer program stored on a computer readable medium, said computer program being adapted to control a presence management system, said presence management system being suitable for use in a multiple access communications network by watched parties and watching parties connected to the presence management system, said computer program being arranged to control said presence management system such that:

(i) notification requests are received from watching parties, each notification request being in respect of a watched party, and at least one of said parties comprising a plurality of individuals, wherein each of said individuals has a respective separate connection to the presence management system;

(ii) information is received about events occurring in said multiple access communications system; and

(iii) when information about an event relating to a particular watched party is received, any watching parties who made notification requests about that particular watched party, are notified about the event; and

the event notification being made by taking account of any parties which comprise a plurality of individuals and to treating the plurality as a single indivisible entity.

16. A multiple access communications network comprising a presence management system, for use by watching parties and watched parties connected to the presence management system, said presence management system comprising:

(i) a first input arranged to receive notification requests from watching parties in use, each notification request being in respect of a watched party, and at least one of said parties comprising a plurality of individuals wherein each of said individuals has a respective separate connection to the presence management system;

(ii) a second input arranged to receive information about events occurring in said multiple access communications system; and

,

(iii) a processor arranged such that in use, when information about an event relating to a particular watched party is received, any watching parties who made notification requests about that particular watched party, are notified about the event, the processor being further arranged to take account of any parties which comprise a plurality of individuals and to treat the plurality as a single indivisible entity.

17. A method of operating a presence management system suitable for use in a multiple access communications network, said presence management system being for use by watching parties and watched parties connected to the presence management system, at least one of said parties comprising a plurality of individuals, wherein each of said individuals has a respective separate connection to the presence management system, said method comprising the steps of:

(i) receiving notification requests from watching parties in use, each notification request being in respect of a watched party;

(ii) receiving information about events that occur in said multiple access communications network, said events relating to said watched parties; and

(iii) when information about an event relating to a particular watched party is received, notifying any watching parties who made notification requests about that particular watched party, about the event and the event notification being made by taking account of any parties which comprise a plurality of individuals and to treating the plurality as a single indivisible entity.