Fault monitoring and notification system for automated banking machines

• US 7,366,646 B1
• Filed: 07/20/2004
• Issued: 04/29/2008
• Est. Priority Date: 11/29/1996
• Status: Expired due to Fees

• Current Assignee: Diebold Incorporated (Diebold Nixdorf, Incorporated)
• Original Assignee: Diebold Incorporated (Diebold Nixdorf, Incorporated)
• Inventors: Singer, Irek, Stock, Timothy M., Gill, Robert Bradley, St. George, Peter, Baghdadi, Gaby, Shirah, Roy, Symonds, Robert D.
• Primary Examiner(s): Rodriguez; Paul
• Assistant Examiner(s): CRAIG, DWIN M
• Application Number:
  US10/896,209
• Time in Patent Office: 1,379 Days
• Field of Search: 703/13, 235/379, 235/382, 902/38, 902/40, 434/345, 434/715
• US Class Current: 703/13
• CPC Class Codes: G06Q 20/1085 involving automatic teller machines [ATMs]
• CPC Class Codes: G06Q 20/18 involving self-service terminals [SST], vending machines, kiosks or multimedia terminals
• CPC Class Codes: G07F 19/20 Automatic teller machines [ATMs]
• CPC Class Codes: G07F 19/207 Surveillance aspects at ATMs
• CPC Class Codes: G07F 5/18 specially adapted for controlling several coin-freed apparatus from one place
• CPC Class Codes: G07F 9/001 Interfacing with vending machines using mobile or wearable devices
• CPC Class Codes: G07F 9/002 Vending machines being part of a centrally controlled network of vending machines
• CPC Class Codes: G07F 9/026 for alarm, monitoring and auditing in vending machines or means for indication, e.g. when empty

Abstract

A system operates to receive status messages from banking machines operating in a network. The messages are received by an event management system operating at least one computer. The computer is in operative connection with a data store. The data store includes information representative of the banking machines in the network, status messages generated by the banking machines and actions to be taken including entities to be notified of conditions which cause status messages to be sent by the various banking machines. A device status processing program in the computer resolves an action to be taken responsive to the status message. Responsive to the action resolved by the device status processing program the computer causes a notification message to be dispatched by a multimedia reporter to an entity who is to be notified of the condition at the banking machine which caused the status message.

Claims

1. A method comprising:

a) outputting through a display device responsive to operation of a computer, indicia corresponding to an automated banking machine, wherein the indicia includes a graphical representation of a visual appearance of the automated banking machine, wherein the graphical representation shows a visual appearance of a plurality of hardware devices included in the automated banking machine;

b) receiving with the computer, data indicative of a condition of at least one of the plurality of hardware devices included in the automated banking machine;

c) outputting through the display device responsive to operation of the computer, indicia representative of which of the plurality of hardware devices is associated with the condition.

2. The method according to claim 1, wherein in (b) the data is representative of a fault condition of the at least one hardware device.

3. The method according to claim 1, wherein in (c) the indicia further includes indicia representative of the status of the at least one hardware device.

4. The method according to claim 1 wherein in (a) the visual appearance is of a simulated automated banking machine.

5. The method according to claim 1 wherein in (b) the data is indicative of a fault condition with the at least one hardware device, and wherein (c) further includes outputting indicia representative of the fault condition.

6. The method according to claim 5 and further comprising:

d) outputting through the display device indicia corresponding to actions to be taken in response to the fault condition.

7. Computer readable media, including computer executable instructions, wherein the instructions are operative to cause a computer to carry out a method comprising:

a) outputting through a display device responsive to operation of the computer, indicia corresponding to an automated banking machine, wherein the indicia includes a graphical representation of a visual appearance of the automated banking machine, wherein the graphical representation shows a visual appearance of a plurality of hardware devices included in the automated banking machine;

b) receiving with the computer, data indicative of a condition of at least one of the plurality of hardware devices included in the automated banking machine;

c) outputting through the display device responsive to operation of the computer, indicia representative of which of the plurality of hardware devices is associated with the condition.