Method and system for providing prompt navigation in interactive voice response (IVR) system
First Claim
1. A method of navigating in an interactive voice response system, the method comprising the steps of:
- detecting an account login request;
receiving a location identifier;
performing account login authentication based on the received location identifier; and
bypassing one or more menu hierarchy in an interactive navigation system to transfer the user associated with the account login request to a location in the menu hierarchy associated with the location identifier.
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0 Petitions
Accused Products
Abstract
Method and system for navigating in an interactive voice response system including detecting an account login request, authenticating the login request, detecting a location identifier request, and generating a location identifier in response to the location identifier request is provided. Also, the method and system includes detecting an account login request, authenticating the login request, receiving a location identifier, and bypassing one or more menu hierarchy in an interactive navigation system to transfer the user associated with the account login request to a location in the menu hierarchy associated with the location identifier.
91 Citations
7 Claims
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1. A method of navigating in an interactive voice response system, the method comprising the steps of:
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detecting an account login request; receiving a location identifier; performing account login authentication based on the received location identifier; and bypassing one or more menu hierarchy in an interactive navigation system to transfer the user associated with the account login request to a location in the menu hierarchy associated with the location identifier. - View Dependent Claims (2, 3)
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4. A system for navigating an interactive voice response system, comprising:
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a user terminal; a server terminal operatively coupled to the user terminal, the server terminal configured to receive an account login request and a location identifier from the user terminal, the server terminal further configured to perform account login authentication based on the received location identifier, and bypassing one or more menu hierarchy in an interactive navigation system to transfer the user associated with the account login request to a location in the menu hierarchy associated with the location identifier. - View Dependent Claims (5, 6, 7)
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Specification