Method and system for providing offers in real time to prospective customers
First Claim
1. A method for providing offers in real time of an item constituting a good or a service in the form of offers for purchase of the item to prospective customers as users of a system, utilizing an electronic communications device, comprising the steps of:
- establishing a communication via the electronic communications device between the user and the system for purpose of a user initiated primary transaction for purchase of a specific good or service, wherein the system includes a search engine website and wherein the user initiated primary transaction includes at least one search conducted via the search engine website,obtaining primary transaction data with respect to the primary transaction, including the identity of the prospective customer and of the good or service for purchase in the primary transaction,generating an upsell offer as a result of the user initiated primary transaction by;
utilizing the identity of the prospective customer to obtain at least a second data element relating to the user,utilizing at least in part the primary transaction data including the identity of the good or service of the primary transaction and the second data element and determining at least one item for a prospective upsell transaction with the prospective customer,wherein the determining is based on an obsolescence of an item possessed by the prospective customer, wherein the obsolescence is based on a passage of time whereby the possessed item becomes worn, outdated, or outgrown; and
offering the item to the prospective customer and receiving an acceptance of the offer from at least one user in real time during the course of the user initiated communication, wherein the acceptance of the offer is received via a result of the conducted search.
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Accused Products
Abstract
In a remote communication environment, a method for real-time presentation of information to one or more users accessing one or more websites using an electronic communications device. Various aspects of the method comprise at least the following. Communication is established via the electronic communications device between the user and the website to conduct one or more primary transactions. One or more electronic identifiers associated with the user are obtained. One or more further or additional data elements related to the user are obtained from a third party using the at least one electronic identifier. Based at least on the electronic identifier and the further data element, the information is selected for presentation to the user in real time with the primary transaction. The information is presented to the user in real time with the primary transaction.
364 Citations
2 Claims
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1. A method for providing offers in real time of an item constituting a good or a service in the form of offers for purchase of the item to prospective customers as users of a system, utilizing an electronic communications device, comprising the steps of:
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establishing a communication via the electronic communications device between the user and the system for purpose of a user initiated primary transaction for purchase of a specific good or service, wherein the system includes a search engine website and wherein the user initiated primary transaction includes at least one search conducted via the search engine website, obtaining primary transaction data with respect to the primary transaction, including the identity of the prospective customer and of the good or service for purchase in the primary transaction, generating an upsell offer as a result of the user initiated primary transaction by; utilizing the identity of the prospective customer to obtain at least a second data element relating to the user, utilizing at least in part the primary transaction data including the identity of the good or service of the primary transaction and the second data element and determining at least one item for a prospective upsell transaction with the prospective customer, wherein the determining is based on an obsolescence of an item possessed by the prospective customer, wherein the obsolescence is based on a passage of time whereby the possessed item becomes worn, outdated, or outgrown; and offering the item to the prospective customer and receiving an acceptance of the offer from at least one user in real time during the course of the user initiated communication, wherein the acceptance of the offer is received via a result of the conducted search.
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2. A system for providing offers in real time of an item constituting a good or a service in the form of offers for purchase of the item to prospective customers as users of the system, utilizing an electronic communications device, comprising:
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an interface for establishing a user initiated communication via the electronic communications device between the user and the system for purpose of a primary transaction for purchase of a specific good or service, wherein the system includes a search engine website and wherein the user initiated primary transaction includes at least one search conducted via the search engine website, an input collection system for obtaining primary transaction data with respect to the primary transaction, including an identification data unit to obtain the identity of the prospective customer and of the good or service for purchase in the primary transaction, a data access system utilizing the identity of the prospective customer to obtain at least a second data element relating to the user, an upsell determining unit responsive to the user initiated primary transaction utilizing at least in part the primary transaction data including the identity of the good or service of the primary transaction and the second data element for determining at least one item for a prospective upsell transaction with the prospective customer, wherein the upsell determining unit is further responsive for determining an obsolescence of an item possessed by the prospective customer, wherein the obsolescence is based on a passage of time whereby the possessed item becomes worn, outdated, or outgrown; and a communication system for offering the item to the prospective customer in real time during the course of the user initiated communication and receiving an acceptance of the offer from at least one user.
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Specification