Technique for providing personalized information and communications services

  • US 7,388,950 B2
  • Filed: 07/21/2004
  • Issued: 06/17/2008
  • Est. Priority Date: 11/12/1999
  • Status: Expired due to Fees
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First Claim
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1. A system for providing a service in response to a communication comprising:

  • a device configured to;

    provide the service based on at least one profile selected from among a plurality of stored profiles having respective sets of preferences and respective priorities;

    an interface configured to;

    receive a request for the service, the request including an identifier associated with the communication; and

    a processor configured to;

    identify, based at least in part on the identifier, a first preference applicable in providing the requested service at a selected time, the first preference being stored in a first profile selected from among the plurality of stored profiles, and a second preference applicable in providing the requested service at the selected time, the second preference being stored in a second profile selected from among the plurality of stored profiles;

    identify an inconsistency between the first preference in the first profile and the second preference in the second profile;

    determine, from among the first profile and the second profile, a profile having a higher priority, based at least in part on a hierarchy established independently of data in the first profile or the second profile;

    select the first preference or the second preference from the profile having the higher priority;

    generate a reconciled profile different from the first and second profiles, the reconciled profile comprising the preference selected from the profile having the higher priority; and

    provide the reconciled profile to the device.

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