System and method for instant messaging using an e-mail protocol

• US 7,406,501 B2
• Filed: 06/30/2003
• Issued: 07/29/2008
• Est. Priority Date: 03/24/2003
• Status: Expired due to Term

• Current Assignee: Slack Technologies, Inc. (Salesforce.com, Inc.)
• Original Assignee: Yahoo! Inc. (Apollo Global Management, Inc.)
• Inventors: Szeto, Christopher T., Ramakrishnan, Thyagarajapuram Swaminathan, Torgemane, Henri
• Primary Examiner(s): Vaughn, Jr.; William C.
• Assistant Examiner(s): Shingles; Kristie D
• Application Number:
  US10/610,902
• Publication Number:
  US 20040215721A1
• Time in Patent Office: 1,856 Days
• Field of Search: 709/200, 709/206, 709/230, 709/232, 709/227, 709/245
• US Class Current: 709/206
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04L 69/08 Protocols for interworking; Protocol conversion

Abstract

Systems and methods allowing an instant messaging user to exchange messages with an e-mail user. To the instant messaging user, the experience is a seamless exchange of instant messages; to the e-mail user, the experience is a seamless exchange of e-mail messages. Conversion of an instant message to an e-mail message includes insertion of a token into the e-mail message, and conversion of an e-mail message to an instant message includes validating a token extracted from the e-mail message.

Claims

1. A method for exchanging messages between an instant messaging user who is subscribed to an instant messaging service and an e-mail user, the method comprising:

receiving a first outgoing instant message from the instant messaging user for delivery to an e-mail address of the e-mail user;

creating a first outgoing e-mail message from the first outgoing instant message prior to delivery of the first outgoing e-mail message to the e-mail user;

generating a token that represents a unique pairing identifier of the instant messaging user and the e-mail user;

including the token, in a username portion of a fully qualified e-mail address in a sender-identifying header of the first outgoing email message; and

transmitting the first outgoing e-mail message to the e-mail address,

wherein a subsequently received e-mail message addressed to a fully-qualified e-mail address that includes the token as a username portion is deliverable to the instant messaging user as an incoming instant message from the e-mail user, and wherein the token cannot be used by another instant messaging user to deliver an instant message to the e-mail user.

2. The method of claim 1, wherein the sender-identifying header includes at least one of a From header or a Reply-To header of the first outgoing email message.

3. The method of claim 1, wherein creating the first outgoing e-mail message includes converting the first outgoing instant message to an e-mail format.

4. The method of claim 1, wherein creating the first outgoing e-mail message includes inserting a status indicator for the instant messaging user, the status indicator reflecting whether the instant messaging user is online or offline at a time when the first outgoing e-mail message is opened.

5. The method of claim 4, wherein the status indicator includes a hypertext transfer protocol page or image request.

6. The method of claim 1, wherein creating the first outgoing e-mail message includes adding information regarding an e-mail instant messaging service to the first outgoing e-mail message.

7. The method of claim 1, wherein generating the token includes:

creating an entry in a token table, the entry storing the identifier of the instant messaging user in association with the e-mail address of the e-mail user,

wherein the token includes an identifier of the token table entry.

8. The method of claim 7, wherein the identifier of the token table entry includes a randomly or pseudo-randomly generated number, bit sequence or character string.

9. The method of claim 7, wherein the token further includes an identifier of a token server that stores the token table.

10. The method of claim 1, further comprising:

receiving an incoming e-mail message including the token;

extracting the token from the incoming e-mail message;

based at least in part on the extracted token, identifying the instant messaging user;

converting the incoming e-mail message to an incoming instant message; and

delivering the incoming instant message to the instant messaging user.

11. The method of claim 10, wherein generating the token includes adding the token to a set of valid tokens, the method further comprising:

determining whether the token extracted from the incoming e-mail message matches a token in the set of valid tokens; and

rejecting the incoming e-mail message in the event that the extracted token does not match a token in the set of valid tokens.

12. The method of claim 10, wherein generating the token includes creating a corresponding entry in a token table, the token table entry storing the identifier of the instant messaging user in association with the e-mail address of the e-mail user, and wherein identifying the instant messaging user includes retrieving the identifier of the instant messaging user from the token table entry corresponding to the extracted token.

13. The method of claim 12, further comprising:

retrieving the e-mail address of the e-mail user from the token table entry corresponding to the extracted token;

comparing a sender address obtained from a From header of the incoming e-mail message to the retrieved e-mail address; and

treating the incoming e-mail message as suspicious in the event that the sender address does not match the retrieved e-mail address.

14. The method of claim 13, wherein treating the incoming e-mail message as suspicious includes rejecting the incoming e-mail message.

15. The method of claim 13, wherein the token table entry includes a list of aliases for the e-mail user, the method further comprising:

no longer treating the incoming e-mail message as suspicious in the event that the sender address matches an alias in the list of aliases.

16. The method of claim 13, wherein the token table entry includes a mismatch counter and treating the incoming e-mail message as suspicious includes updating the value of the mismatch counter, wherein the incoming e-mail message is rejected in the event that the mismatch counter reaches a threshold value.

17. The method of claim 10, wherein delivering the incoming instant message to the instant messaging user includes:

in the event that an instant messaging client for the instant messaging user is accessible, providing the incoming instant message to the instant messaging client for display; and

in the event that the instant messaging client is not accessible, storing the incoming instant message, wherein the stored message is subsequently provided to the instant messaging client at a time when the instant messaging client is accessible.

18. The method of claim 10, wherein delivering the incoming instant message to the instant messaging user includes:

in the event that an instant messaging client for the instant messaging user is accessible, providing the incoming instant message to the instant messaging client for display; and

in the event that the instant messaging client is not accessible, redirecting the incoming instant message to an e-mail address of the instant messaging user.

19. The method of claim 10, further comprising:

receiving a second outgoing instant message from the instant messaging user, the second outgoing instant message being a reply to the incoming instant message;

using the identifier of the instant messaging user and the e-mail address of the e-mail user to locate the token that was previously generated;

creating a second outgoing e-mail message from the second outgoing instant message;

including the token, in a username portion of a fully qualified e-mail address in a sender-identifying header of the second outgoing e-mail message; and

transmitting the second outgoing e-mail message to the e-mail address of the e-mail user.

20. The method of claim 19, wherein the token identifies an entry in a token table, the token table entry including the identifier of the instant messaging user and the e-mail address of the e-mail user.

21. The method of claim 20, wherein transmitting the second outgoing e-mail address to the e-mail address of the e-mail user includes determining the e-mail address of the e-mail user from the token table entry.

22. The method of claim 21, wherein the token table entry includes a list of aliases for the e-mail address of the e-mail user, the method further comprising:

in response to receiving the second outgoing instant message, determining whether a sender address obtained from a From header of the incoming e-mail message matches the e-mail address of the e-mail user stored in the token table entry or an alias in the list of aliases; and

in the event that the sender address does not match the stored e-mail address or any alias, adding the sender address to the list of aliases.

23. The method of claim 20, wherein the token table entry includes a timestamp and the token table entry is deleted in the event that the timestamp corresponds to a time prior to an expiration time, the method further comprising:

updating the timestamp with a time corresponding to transmission of the second outgoing e-mail message.

24. The method of claim 1 wherein the e-mail user is not subscribed to the instant messaging service.

25. The method of claim 1 wherein the e-mail address of the e-mail user is provided by the instant messaging user.

26. The method of claim 1 wherein the act of generating the token is performed in response to receiving the first outgoing instant message.

27. The method of claim 1 wherein the act of generating the token is performed in response to a token creation request from the instant messaging user, the token creation request including the e-mail address of the e-mail user.

28. The method of claim 27 wherein the act of inserting the token includes retrieving a previously generated token.

29. A method for exchanging messages between an instant messaging user who is subscribed to an instant messaging service and an e-mail user, the method comprising:

generating and storing a token that represents a pairing identifier of the instant messaging in user and an e-mail address of the e-mail user, wherein generating and storing the token is initiated by the instant messaging user;

receiving an incoming e-mail message that includes the token as a username portion of a fully-qualified e-mail address of a recipient of the incoming e-mail message;

extracting the token from the incoming e-mail message;

based at least in part on the token, identifying the instant messaging user and checking the e-mail address associated with the token against a sender'"'"'s e-mail address in the incoming e-mail message;

converting the incoming e-mail message to an incoming instant message to deliver the incoming instant message to the instant messaging user in place of the incoming e-mail message; and

delivering the incoming instant message to the instant messaging user when the sender'"'"'s e-mail address in the incoming e-mail message matches the e-mail address associated with the token.

30. The method of claim 29, further comprising associating a second e-mail address to the token, and delivering a second incoming instant message to the instant messaging user when the sender'"'"'s e-mail address in the second incoming instant message matches either the e-mail address or the second e-mail address associated with the token.

31. The method of claim 29 wherein the e-mail user is not subscribed to the instant messaging service.

32. The method of claim 29 wherein the e-mail address of the e-mail user is provided by the instant messaging user.

33. A system of hardware components for transmitting messages between an instant messaging user who is subscribed to an instant messaging service and e-mail user, the system of hardware components comprising:

an outgoing message module configured to receive an outgoing instant message from the instant messaging user for delivery to an e-mail address of the e-mail user and to convert the outgoing instant message into an outgoing e-mail message to deliver the outgoing e-mail message to the e-mail user in place of the outgoing instant message, the outgoing e-mail message including, in a username portion of a fully-qualified e-mail address in a sender identifying header, a first token representing a pair identifier of the instant messaging user and the e-mail address of the e-mail user, the outgoing message module being further configured to transmit the outgoing e-mail message to the e-mail user;

an incoming message module configured to receive an incoming e-mail message that includes the first token, to convert the incoming e-mail message into an incoming instant message based at least in part on the first token, and to transmit the incoming instant message to the instant messaging user; and

a token module configured to communicate with the outgoing message module and the incoming message module, the token module further configured to maintain a set of valid tokens including at least the first token and a second token representing a pair identifier of the instant messaging user and a second e-mail address different from the e-mail address.

34. The system of claim 33, wherein the incoming message module is further configured to reject an incoming e-mail message that includes a second token in the event that the second token is not in the set of valid tokens.

35. The system of claim 33, wherein the sender-identifying header includes at least one of a From header or a Reply-To header of the outgoing e-mail message.

36. The system of claim 33, wherein the outgoing message module is further configured to add further data to a body portion of the outgoing e-mail message.

37. The system of claim 36, wherein the added data includes a status indicator for the instant messaging user, the status indicator reflecting whether the instant messaging user is online or offline at a time when the outgoing e-mail message is opened.

38. The system of claim 37, wherein the status indicator includes a hypertext transfer protocol page or image request.

39. The system of claim 36, wherein the added data includes information regarding an e-mail instant messaging service.

40. The system of claim 33, wherein the outgoing message module is further configured to determine whether a token suitable for use as the first token has previously been stored by the token module and, in the event that a suitable token has previously been stored, to use the stored token as the first token.

41. The system of claim 40, further comprising:

a token lookup module in communication with the outgoing message module, the token lookup module configured to store a token lookup table that provides a searchable listing of tokens stored by the token module,

wherein the outgoing message module determines whether a suitable token has previously been stored by communicating with the token lookup module.

42. The system of claim 41, wherein the token lookup table is searchable using an identifier of the instant messaging user and an e-mail address of the e-mail user.

43. The system of claim 33, wherein the token module is further configured to store a token table including a plurality of token table entries, wherein each token table entry is identified by a respective token in the set of valid tokens.

44. The system of claim 43, wherein each token table entry includes an identifier of the instant messaging user and an e-mail address of the e-mail user.

45. The system of claim 44, wherein the incoming message module is further configured to identify the instant messaging user from the token table entry identified by the first token.

46. The system of claim 44, wherein the incoming message module is further configured to compare a sender address of the incoming e-mail message to the e-mail address of the e-mail user in the token table entry identified by the first token and to reject the incoming e-mail message in the event that the sender address does not match the stored e-mail address.

47. The system of claim 44, wherein the incoming message module is further configured to compare a sender address of the incoming e-mail message to the e-mail address of the e-mail user in the token table entry identified by the first token and to treat the incoming e-mail message as a suspicious message in the event that the sender address does not match the stored e-mail address.

48. The system of claim 47, wherein the incoming message module is further configured such that treating the incoming e-mail message as a suspicious message includes maintaining a count of suspicious messages that include the first token and rejecting the incoming e-mail message in the event that the count exceeds a maximum value.

49. The system of claim 33, further comprising:

an instant messaging server configured to communicate with the incoming and outgoing message modules and with an instant messaging client that creates the outgoing instant message,

wherein the instant messaging server is further configured to receive the outgoing instant message from the instant messaging client and to forward the outgoing instant message to the outgoing message module, and

wherein the instant messaging server is further configured to receive the incoming instant message from the incoming message module and to forward the incoming instant message to be displayed by the instant messaging client.

50. The system of claim 33 wherein the e-mail user is not subscribed to the instant messaging service.

51. The system of claim 33 wherein the e-mail address of the e-mail user is provided by the instant messaging user.

52. A method for exchanging messages between an instant messaging user who is subscribed to an instant messaging service and an e-mail user, the method comprising:

receiving a first instant message from the instant messaging user addressed to the e-mail user;

generating a token representing an identifier of a pairing between the instant messaging user and an e-mail address of the e-mail user;

converting the first instant message to a first e-mail message prior to delivery of the first e-mail message to the e-mail user, the first e-mail message including the token in a username portion of a fully-qualified e-mail address in a sender-identifying header;

storing the token in a token table;

transmitting the first e-mail message to the e-mail user;

receiving a second e-mail message from the e-mail user, the second e-mail message addressed to the fully-qualified e-mail address that includes the token;

extracting the token from the second e-mail message;

validating the token by accessing the token table, wherein validating includes checking for the e-mail address in the second e-mail message; and

in the event that the token is validated;

converting the second e-mail message to a second instant message; and

delivering the second instant message to the instant messaging user.

53. The method of claim 52 wherein the e-mail user is not subscribed to the instant messaging service.

54. The method of claim 52 wherein the e-mail address of the e-mail user is provided by the instant messaging user.

55. A method for exchanging messages between an instant messaging user who is subscribed to an instant messaging service and an e-mail user, the method comprising:

generating a first instant message addressed to the e-mail user;

transmitting the first instant message to an outgoing message server configured to convert the first instant message to a first e-mail message prior to delivery of the first e-mail message to the e-mail user and to include, in a username portion of a fully-qualified e-mail address in a sender-identifying header of the first e-mail message, a token representing a unique pairing identifier of the instant messaging user and the e-mail user;

receiving a second instant message from an incoming message server configured to receive a second e-mail message originating with the e-mail user, the second e-mail message containing the token or a representation thereof, and to create the second instant message from the second e-mail message only when the second e-mail message originates from the e-mail user.

56. The method of claim 55 wherein the e-mail user is not subscribed to the instant messaging service.

57. The method of claim 55 wherein the token is associated with a first e-mail address of the e-mail user.

58. The method of claim 57 wherein the token is associated with a second e-mail address of the e-mail user, the first and second e-mail addresses different from each other.

59. The method of claim 57 further comprising generating the token in response to a token creation request from the instant messaging user, the token creation request including the first e-mail address of the e-mail user in the first instant message.

60. The method of claim 55 further comprising generating the token based on the instant messaging user.

61. The method of claim 55 further comprising generating another token to exchange messages between the instant messaging user and another e-mail user.

62. A method for exchanging messages between an e-mail user and an instant messaging user who is subscribed to an instant messaging service, the method comprising:

receiving, at an e-mail client, a first e-mail message that originated from a first instant message sent by the instant messaging user, the first e-mail message created prior to receiving at the e-mail client, the first e-mail message including, in a username portion of a fully-qualified e-mail address in a sender identifying header, a token representing a unique pairing identifier of the instance messaging user and the e-mail address of the e-mail user;

generating, using the e-mail client, a second e-mail message in reply to the first e-mail message, the second e-mail message being addressed to the fully-qualified e-mail address that includes the token; and

transmitting the second e-mail message to an instant messaging server configured to recognize the token and convert the second e-mail message to a second instant message deliverable to the instant messaging user.

63. The method of claim 62 wherein the e-mail user is not subscribed to the instant messaging service.