Financial advice strategy system

• US 7,409,364 B1
• Filed: 09/08/1999
• Issued: 08/05/2008
• Est. Priority Date: 09/08/1999
• Status: Expired due to Fees

• Current Assignee: Chase Manhattan International Incorporated (JP Morgan Chase & Co)
• Original Assignee: JP Morgan Chase Bank, N.A. (JP Morgan Chase & Co)
• Inventors: Barton, Barry P., Nikithser, Michael, Forst, Jon, Dougherty, Vicki L.
• Primary Examiner(s): Poinvil; Frantzy
• Application Number:
  US09/391,460
• Time in Patent Office: 3,254 Days
• Field of Search: 705 10- 43, 706/47, 395/63
• US Class Current: 705/35
• CPC Class Codes: G06Q 10/00 Administration; Management
• CPC Class Codes: G06Q 20/108 Remote banking, e.g. home banking
• CPC Class Codes: G06Q 40/00 Finance; Insurance; Tax strategies; Processing of corporate or income taxes
• CPC Class Codes: G06Q 40/06 Asset management; Financial planning or analysis

Abstract

A system and method are disclosed for analyzing an individual'"'"'s financial information and generating advice related to financial payment and negotiation strategies specifically tailored to the individual'"'"'s current economic situation. This process is accomplished through the use of a primary support graphical user interface (GUI) which contains, among other things, descriptive icons representing distinct financial scenario categories. A user obtains information regarding the individual'"'"'s current economic situation and selects a descriptive icon which most closely corresponds to that situation. A graphical window is then displayed which contains a set of predetermined questions and corresponding predetermined answers. The user inputs answers to the questions based on the individual'"'"'s input. The user then instructs the system to generate advice on payment options and negotiation strategies most relevant to the individual'"'"'s situation. The advice is displayed and the user relates the advice to the individual.

Claims

1. A system for providing negotiation advice to a customer service representative to negotiate with an individual delinquent on a debt obligation, the negotiation advice regarding alternative payment options specifically tailored to the individual'"'"'s economic situation, said system comprising:

an interactive user application running on a computer, said computer having a display operatively connected to said computer;

a first graphical user interface (GUI) displayed on said display of said computer, said first GUI comprising one or more descriptive icons, said descriptive icons representing one or more financial situations;

a second GUI displayed on said display of said computer based on selection of one of said descriptive icons, said second GUI comprising one or more questions related to strategies for addressing the financial situation represented by the selected one of said descriptive icons; and

a processor, said processor operative to generate negotiation advice in response to selection of answers to said one or more questions that most closely correspond to a particular financial situation, said advice related to alternative payment options most suitable to said particular financial situation and displayed on said display.

2. The system of claim 1 wherein said computer operates within a network, said network comprising a plurality of fileservers, said fileservers comprising a plurality of databases.

3. The system of claim 1 wherein said negotiation advice includes advice for interacting with an individual in said particular financial situation.

4. The system of claim 1 wherein said second GUI displays predetermined answers to said one or more questions.

5. The system of claim 1 wherein said second GUI further comprises a panel for displaying said advice and a panel for displaying said questions.

6. The system of claim 1 wherein said second GUI further comprises buttons for selecting said answers.

7. The system of claim 1 wherein said second GUI comprises means for specifying the type of said advice generated by said system.

8. In a computer system comprising a CPU, RAM and a display, a method of providing negotiation advice to a customer service representative to negotiate with an individual delinquent on a debt obligation, the negotiation advice regarding alternative payment options specifically tailored to the individual'"'"'s economic situation, comprising the steps of:

retrieving said individual'"'"'s account information;

displaying said account information on a first graphical user interface (GUI) on said display;

retrieving strategy data in response to the selection of a descriptive icon, said descriptive icon representing one financial situation, said strategy data addressing said one financial situation, where said descriptive icon is displayed as part of said first GUI;

displaying, after the selection of said descriptive icon, a second GUI on said display, where one or more questions corresponding to said strategy data are displayed as part of said second GUI;

retrieving negotiation advice related to selected answers to said questions that most closely correspond to said economic situation; and

displaying said negotiation advice on said display, said negotiation advice related to alternative payment options most suitable to said economic situation.

9. The method of claim 8 wherein said negotiation advice includes advice for interacting with said individual.

10. The method of claim 8 wherein multiple answers to each of said questions are displayed as part of said second GUI.

11. A method for negotiating with an individual delinquent on a debt obligation, comprising the steps of:

obtaining information related to said individual from an advice generation system;

ascertaining circumstances of said individual'"'"'s economic situation;

classifying said individual'"'"'s economic situation by selecting a descriptive icon representing said individual'"'"'s economic situation from a plurality of descriptive icons displayed on a first graphical user interface (GUI) of said advice generation system;

ascertaining further circumstances of said individual'"'"'s economic situation related to questions displayed on a second GUI of said advice generation system;

inputting answers to said questions to said advice generation system; and

receiving negotiation advice related to alternative payment options most suitable to said individual'"'"'s economic situation.

12. The method of claim 11 further comprising the step of specifying the type of said advice to receive from said advice generation system.

13. A system running an interactive user application for providing negotiation advice to a customer service representative to negotiate with an individual delinquent on a debt obligation, the negotiation advice regarding alternative payment options specifically tailored to the individual'"'"'s economic situation, said system comprising:

a computer;

a display operatively connected to said computer;

a storage device operatively connected to said computer;

an input device operatively connected to said computer;

a first graphical user interface (GUI) displayed on said display by said computer, said first GUI displaying information from said storage device, said first GUI displaying descriptive icons selectable with said input device, said descriptive icons each representing a general financial situation; and

a second GUI displayed on said display by said computer based on input from said input device, said second GUI displaying one or more questions related to strategies for addressing the particular general financial situation represented by a selected one of said descriptive icons, said second GUI further displaying negotiation advice in response to a selection of answers to said one or more questions, said negotiation advice related to alternative payment options most suitable to said particular general financial situation and to a particular specific financial situation corresponding to said selection of answers.

14. The system of claim 13 wherein said negotiation advice includes advice for interacting with an individual in said particular specific financial situation.

15. The system of claim 13 wherein said computer receives from said input device a selection of the type of advice to be displayed by said second GUI.