Rerouting ongoing telecommunications to a user
First Claim
1. A method for rerouting telecommunications to a user, the method comprising:
- receiving a call;
determining that the call is intended for the user including prompting the caller for the name of the user and receiving from the caller the name of the user;
receiving a plurality of RFID signals from an RFID tag located with the user;
anticipating a user'"'"'s future location in dependence upon the RFID signals including determining a first user location, determining a second user location, and predicting a user'"'"'s future location in dependence upon the first user location and the second user location;
wherein determining a first user location further comprises;
receiving a plurality of RFID signals at a plurality of RFID reader locations from the RFID tag;
determining for each RFID reader an area of possible locations of the RFID tag; and
determining the intersection of the areas of possible locations;
and wherein the method further comprises;
selecting a telephony device in dependence upon the anticipated future location including identifying location based routing preferences for the user; and
rerouting an ongoing call to the selected telephony device.
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Accused Products
Abstract
Rerouting telecommunications to a user including receiving a plurality of RFID signals from an RFID tag located with the user, anticipating a user'"'"'s future location in dependence upon the RFID signals, selecting a telephony device in dependence upon the anticipated future location, and rerouting an ongoing call to the selected telephony device. In typical embodiments, selecting a telephony device in dependence upon the anticipated future location also includes identifying location based routing preferences for the user. In typical embodiments, selecting a telephony device in dependence upon the anticipated future location also includes identifying device-based routing preferences for the user. In typical embodiments, anticipating a user'"'"'s future location in dependence upon the RFID signals also includes determining a first user location, determining a second user location, and predicting a user'"'"'s future location in dependence upon the first user location and the second user location.
20 Citations
1 Claim
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1. A method for rerouting telecommunications to a user, the method comprising:
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receiving a call; determining that the call is intended for the user including prompting the caller for the name of the user and receiving from the caller the name of the user; receiving a plurality of RFID signals from an RFID tag located with the user; anticipating a user'"'"'s future location in dependence upon the RFID signals including determining a first user location, determining a second user location, and predicting a user'"'"'s future location in dependence upon the first user location and the second user location; wherein determining a first user location further comprises; receiving a plurality of RFID signals at a plurality of RFID reader locations from the RFID tag; determining for each RFID reader an area of possible locations of the RFID tag; and determining the intersection of the areas of possible locations; and wherein the method further comprises; selecting a telephony device in dependence upon the anticipated future location including identifying location based routing preferences for the user; and rerouting an ongoing call to the selected telephony device.
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Specification
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- Resources
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Current AssigneeInternational Business Machines Corporation
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Original AssigneeInternational Business Machines Corporation
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InventorsThorson, Derral C., Bodin, William Kress, Rybczynski, Gregory Waldemar, Agrawal, Kavita Kumari
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Primary Examiner(s)AL AUBAIDI, RASHA S
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Application NumberUS10/981,298Publication NumberTime in Patent Office1,440 DaysField of Search379/211.02, 379/211.01, 379/201.1US Class Current379/211.02CPC Class CodesH04M 3/42357 where the information is pr...
