System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with system and method that enable on-the-fly content and speech generation

• US 7,440,898 B1
• Filed: 09/13/2000
• Issued: 10/21/2008
• Est. Priority Date: 09/13/1999
• Status: Expired due to Fees

• Current Assignee: Microstrategy Incorporated
• Original Assignee: Microstrategy Incorporated
• Inventors: Zirngibl, Michael, Patnaik, Anurag, Maass, Bodo, Eberle, Hannes, Santa Ana, Alberto, Leon, Christopher S.
• Primary Examiner(s): Lerner; Martin
• Application Number:
  US09/661,375
• Time in Patent Office: 2,960 Days
• Field of Search: 704/260, 704/270, 704/275, 704/270.1, 379/88.23, 725/46
• US Class Current: 704/270.1
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2203/105 Financial transactions and auctions, e.g. bidding auctioneering devices in packet switching networks H04L12/1804
• CPC Class Codes: H04M 2203/1058 Shopping and product ordering
• CPC Class Codes: H04M 2203/1066 Game playing
• CPC Class Codes: H04M 2203/2016 Call initiation by network rather than by subscriber
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 2203/355 Interactive dialogue design tools, features or methods
• CPC Class Codes: H04M 2203/6045 Identity confirmation
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/38 Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections queuing arrangements H04Q3/64
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/42093 Notifying the calling party of information on the called or connected party
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/42136 Administration or customisation of services
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/42161 : via computer interface
• CPC Class Codes: H04M 3/487 : Arrangements for providing information services, e.g. recorded voice services or time announcements
• CPC Class Codes: H04M 3/4872 : Non-interactive information services
• CPC Class Codes: H04M 3/4878 : Advertisement messages
• CPC Class Codes: H04M 3/493 : Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/4938 : comprising a voice browser which renders and interprets, e.g. VoiceXML
• CPC Class Codes: H04M 3/5158 : in combination with automated outdialling systems devices for signalling identity of wanted subscriber H04M1/26
• CPC Class Codes: H04M 3/5183 : Call or contact centers with computer-telephony arrangements
• CPC Class Codes: H04M 3/533 : Voice mail systems
• CPC Class Codes: H04M 3/53325 : Interconnection arrangements between voice mail systems
• CPC Class Codes: H04M 3/53375 : Message broadcasting
• CPC Class Codes: H04M 7/12 : for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Abstract

A system and method for creation and automatic deployment of personalized, dynamic and interactive voice services, including information derived from on-line analytical processing (OLAP) systems is disclosed. The system and method include a call server and a method for initiating telephone calls using on the fly content and speech generation.

Claims

1. A method for generating an interactive voice broadcast, comprising:

providing at least one voice service, to which a plurality of users may subscribe, that can output personalized content during an interactive voice broadcast;

generating content for the at least one voice service when the at least one voice service is executed;

generating a unique active voice page for each subscriber of the at least one voice service, wherein a unique active voice page comprises personalized content created by applying subscriber-specific personalization information for a subscriber to the generated content, and further comprises one or more input elements embedded in the unique active voice page used to request input from the subscriber;

initiating an outbound communication to a subscriber to establish an interactive voice broadcast with the subscriber; and

dynamically interacting with the subscriber in real-time during the subscriber'"'"'s interactive voice broadcast by presenting the personalized content to the subscriber from the subscriber'"'"'s unique active voice page, and by enabling the subscriber to respond to the personalized content via the one or more input elements embedded in the subscriber'"'"'s unique active voice page.

2. The method of claim 1, wherein the at least one voice service is executed upon satisfaction of a predetermined condition.

3. The method of claim 2, wherein the predetermined condition is specified by a user while subscribing to the at least one voice service.

4. The method of claim 2, wherein the predetermined condition comprises a scheduled, time-based condition.

5. The method of claim 2, wherein the predetermined condition comprises a triggering event.

6. The method of claim 1, wherein the generated content includes information derived from an on-line analytical processing (OLAP) system.

7. The method of claim 1, wherein an active voice page comprises a markup language document.

8. The method of claim 1, wherein an input element comprises at least one of an option element or prompt element.

9. The method of claim 1, wherein initiating an outbound communication to a subscriber comprises initiating an outbound telephone call.

10. A system for generating an interactive voice broadcast, comprising:

means for providing at least one voice service, to which a plurality of users may subscribe, that can output personalized content during an interactive voice broadcast;

means for generating content for the at least one voice service when the at least one voice service is executed;

means for generating a unique active voice page for each subscriber of the at least one voice service, wherein a unique active voice page comprises personalized content created by applying subscriber-specific personalization information for a subscriber to the generated content, and further comprises one or more input elements embedded in the unique active voice page used to request input from the subscriber;

means for initiating an outbound communication to a subscriber to establish an interactive voice broadcast with the subscriber; and

means for dynamically interacting with the subscriber in real-time during the subscriber'"'"'s interactive voice broadcast by presenting the personalized content to the subscriber from the subscriber'"'"'s unique active voice page, and by enabling the subscriber to respond to the personalized content via the one or more input elements embedded in the subscriber'"'"'s unique active voice page.

11. The system of claim 10, wherein the at least one voice service is executed upon satisfaction of a predetermined condition.

12. The system of claim 11, wherein the predetermined condition is specified by a user while subscribing to the at least one voice service.

13. The system of claim 11, wherein the predetermined condition comprises a scheduled, time-based condition.

14. The system of claim 11, wherein the predetermined condition comprises a triggering event.

15. The system of claim 10, wherein the generated content includes information derived from an on-line analytical processing (OLAP) system.

16. The system of claim 10, wherein an active voice page comprises a markup language document.

17. The system of claim 10, wherein an input element comprises at least one of an option element or prompt element.

18. The system of claim 10, wherein the means for initiating an outbound communication to a subscriber comprises means for initiating an outbound telephone call.