Methods, systems, and products for creating message logs

• US 7,441,027 B2
• Filed: 09/28/2005
• Issued: 10/21/2008
• Est. Priority Date: 09/28/2001
• Status: Expired due to Term

• Current Assignee: Meta Platforms, Inc. (f/k/a Facebook, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Malik, Dale W.
• Primary Examiner(s): Cardone, Jason
• Assistant Examiner(s): Duong, Thomas
• Application Number:
  US11/236,907
• Publication Number:
  US 20060026232A1
• Time in Patent Office: 1,119 Days
• Field of Search: 709/224
• US Class Current: 709/224
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 41/00 Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/234 for tracking messages
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04L 69/329 in the application layer [OSI layer 7]
• CPC Class Codes: H04L 9/40 Network security protocols
• CPC Class Codes: H04M 2203/2066 Call type detection of indication, e.g. voice or fax, mobile of fixed, PSTN or IP
• CPC Class Codes: H04M 2203/4509 Unified messaging with single point of access to voicemail and other mail or messaging systems unified messaging in packet switching networks H04L51/56
• CPC Class Codes: H04M 2203/551 Call history recording a computer conference H04L12/1831
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/2218 Call detail recording
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42093 Notifying the calling party of information on the called or connected party
• CPC Class Codes: H04M 3/4211 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/53 Centralised arrangements for recording incoming messages , i.e. mailbox systems
• CPC Class Codes: H04M 3/5307 for recording messages comprising any combination of audio and non-audio components
• CPC Class Codes: H04M 3/537 : Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04M 7/0045 : where the text-based messaging service is an instant messaging service
• CPC Class Codes: H04M 7/0054 : where the data service is an electronic mail service
• CPC Class Codes: H04M 7/1235 : where one of the core networks is a wireless network

Abstract

Methods, systems, and products are disclosed for creating a message log. The message log tracks non-recorded communications sent by and received by a user. One such system, for example, includes a processor communicating with memory. A communications manager is stored in the memory. The communications manager includes computer-readable instructions for storing an entry in the message log for each non-recorded communication sent by and received by a user. The message log may track any of wireline communications, voice mail communications, email communications, facsimile communications, pager communications, instant messages, electronic chat room communications, and unanswered telephone call attempts to contact the user.

Claims

1. A computing system for creating a call message log, the system comprising:

a processor communicating with memory;

the processor monitoring for an end of a communication and storing an entry in the call message log for the communication;

the processor receiving a selection of a field within the entry and receiving a request for information correlated to the selected field;

the processor determining there are different categories of information correlated to the selected field and presenting the different categories of information that are correlated to the selected field;

the processor receiving another selection that selects a category from the different categories of information;

the processor obtaining categorical information correlated to the selected field;

the processor querying for a preference for presentation of the information correlated to the selected field;

the processor querying for a device preference for presentation of additional information correlated to a device that originated the communication;

the processor tagging data in the entry with a path route to retrieve a substance of the communication; and

when the communication is an unanswered call, then the processor substituting “

unanswered call”

in a subject field of the entry that corresponds to the communication.

2. A system according to claim 1, further comprising:

when a reply communication is received from a communicating partner, means for comparing the communicating partner'"'"'s name and address to a directory storing communicating partners;

when the communicating partner'"'"'s name and address is not included in the directory, then means for adding the communicating partner'"'"'s name and address to the directory;

means for comparing the communicating partner'"'"'s name and address to entries in the call message log;

when the communicating partner'"'"'s name and address is found in the call message log, then means for retrieving an entry corresponding to the communicating partner'"'"'s name and address;

means for comparing the communicating partner'"'"'s name and address to scheduled activities in an electronic calendar;

when the communicating partner'"'"'s name and address is found in the electronic calendar, then means for retrieving a scheduled activity associated with the communicating partner'"'"'s name and address; and

means for presenting the reply communication, the entry from the call message log, and the scheduled activity to the user.

3. A system according to claim 1, further comprising:

means for correlating an area code in the subject field of the entry to a website link associated with the area code; and

means for querying a user for information to include in the entry associated with the communication.

4. A system according to claim 1, further comprising means for accessing a profile storing a preference for correlated information based on an originating device.

5. A system according to claim 1, further comprising means for storing a profile for each communicating partner describing communications devices used by each communicating partner.

6. A method for creating a call message log for communications, comprising:

monitoring for an end of a communication;

storing an entry in the call message log for a communication;

receiving a selection of a field within the entry;

receiving a request for information correlated to the selected field;

determining there are different categories of information correlated to the selected field;

presenting the different categories of information that are correlated to the selected field;

receiving another selection that selects a category from the different categories of information;

obtaining categorical information correlated to the selected field;

querying for a preference for presentation of the information correlated to the selected field;

querying for a device preference for presentation of additional information correlated to a device that originated the communication;

tagging data in the entry with a path route to retrieve a substance of the communication; and

when the communication is an unanswered call, then substituting “

unanswered call”

in a subject field of the entry that corresponds to the communication.

7. A method according to claim 6, further comprising:

when a reply communication is received from a communicating partner, comparing the communicating partner'"'"'s name and address to a directory storing communicating partners;

when the communicating partner'"'"'s name and address is not included in the directory, then adding the communicating partner'"'"'s name and address to the directory;

comparing the communicating partner'"'"'s name and address to entries in the call message log;

when the communicating partner'"'"'s name and address is found in the call message log, then retrieving an entry corresponding to the communicating partner'"'"'s name and address;

comparing the communicating partner'"'"'s name and address to scheduled activities in an electronic calendar;

when the communicating partner'"'"'s name and address is found in the electronic calendar, then retrieving a scheduled activity associated with the communicating partner'"'"'s name and address; and

presenting the reply communication, the entry from the call message log, and the scheduled activity to the user.

8. A method according to claim 6, further comprising:

tagging an originating number associated with the communication and retrieving information correlated to the originating number.

9. A method according to claim 6, further comprising accessing a profile storing a preference for correlated information based on an originating device.

10. A method according to claim 6, further comprising storing a profile for each communicating partner describing communications devices used by each communicating partner.

11. A computer program product comprising a computer readable storage medium storing computer readable instructions for performing a method, the method comprising:

monitoring for an end of a communication;

storing an entry in a call message log for a communication;

receiving a selection of a field within the entry;

receiving a request for information correlated to the selected field;

determining there are different categories of information correlated to the selected field;

presenting the different categories of information that are correlated to the selected field;

receiving another selection that selects a category from the different categories of information;

obtaining categorical information correlated to the selected field;

querying for a preference for presentation of the information correlated to the selected field;

querying for a device preference for presentation of additional information correlated to a device that originated the communication;

tagging data in the entry with a path route to retrieve a substance of the communication; and

when the communication is an unanswered call, then substituting “

unanswered call”

in a subject field of the entry that corresponds to the communication.

12. A computer program product according to claim 11, further comprising computer-readable instructions for:

when a reply communication is received from a communicating partner, comparing the communicating partner'"'"'s name and address to a directory storing communicating partners;

when the communicating partner'"'"'s name and address is not included in the directory, then adding the communicating partner'"'"'s name and address to the directory;

comparing the communicating partner'"'"'s name and address to entries in the call message log;

when the communicating partner'"'"'s name and address is found in the call message log, then retrieving an entry corresponding to the communicating partner'"'"'s name and address;

comparing the communicating partner'"'"'s name and address to scheduled activities in an electronic calendar;

when the communicating partner'"'"'s name and address is found in the electronic calendar, then retrieving a scheduled activity associated with the communicating partner'"'"'s name and address; and

presenting the reply communication, the entry from the call message log, and the scheduled activity to the user.