Technique for effectively providing a personalized information assistance service

• US 7,466,805 B2
• Filed: 12/19/2002
• Issued: 12/16/2008
• Est. Priority Date: 05/25/2001
• Status: Expired due to Fees

• Current Assignee: Grape Technology Group Incorporated (KGB)
• Original Assignee: Grape Technology Group Incorporated (KGB)
• Inventors: Miller, John S., Timmins, Timothy A., Baker, Nathan B.
• Primary Examiner(s): Tsang; Fan
• Assistant Examiner(s): SING, SIMON P
• Application Number:
  US10/323,287
• Publication Number:
  US 20030119492A1
• Time in Patent Office: 2,189 Days
• Field of Search: 379/218.01, 379/218.02, 379/114.13
• US Class Current: 379/114.13
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: H04M 2203/2061 Language aspects
• CPC Class Codes: H04M 2242/15 Information service where the information is dependent on the location of the subscriber
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/4931 Directory assistance systems

Abstract

A user may utilize a communication device, e.g., a wireless phone, mobile device or personal digital assistant (PDA), to contact an information/call center where an operator provides personalized information and communications services to the user in accordance with the invention. Such services include, e.g., providing individual listing information items on a restrictive basis, caller identification service, etc. To personalize the services, at least one profile record associated with the user is used which specifies the subscribed services and the preferred ways of receiving information. For example, the profile may specify use of a special skilled operator, personal interests, methods of delivery of targeted information to the user, etc.

Claims

1. A method for providing information targeted to a user, comprising:

maintaining preference data associated with the user;

selecting information having content in accordance with the preference data;

receiving an information assistance call from the user, the call including a request for connection information;

searching a database in response to the request;

obtaining the requested connection information;

connecting the call to a destination device based on the requested connection information;

monitoring for a status of the call;

providing the selected information to the user during the call after the status is determined; and

providing the selected information to the user via a communication method different from the call, the communication method being specified in the preference data.

2. The method of claim 1 wherein the preference data concerns personal interests of the user.

3. The method of claim 1 wherein the selected information includes promotional information.

4. The method of claim 3, further comprising:

providing to the user an option to opt out of receiving promotional information.

5. The method of claim 3 wherein the promotional information includes discount information.

6. The method of claim 3 wherein the promotional information includes coupon information.

7. The method of claim 3 wherein the promotional information includes information concerning availability of selected goods or service.

8. The method of claim 1 wherein the status indicates a completion of the call to the destination device.

9. The method of claim 1 wherein the status indicates a ring-no-answer condition.

10. The method of claim 1 wherein the status indicates a busy condition.

11. The method of claim 1 wherein the status indicates a communication problem.

12. The method of claim 1, wherein the communication method comprises at least one communication method chosen from the group consisting of:

Short Message Service (“

SMS”

), e-mail, voicemail, facsimile, paging, instant messaging, wireless access protocol (“

WAP”

), HyperText Markup Language (“

HTML”

), and Extensible Markup Language (“

XML”

).

13. The method of claim 1, further comprising:

providing a description of at least one service feature to the caller after the status is determined; and

allowing the user to modify the service to incorporate the at least one service feature during the call.

14. The method of claim 1, further comprising:

obtaining data concerning the caller; and

including, by the information assistance service provider, the data in a data stream for connecting the call to the destination device to realize a caller identification service.

15. A system for providing information targeted to a user, comprising:

storage for storing preference data associated with the user;

a server for selecting information having content in accordance with the preference data;

an interface for receiving an information assistance call from the user, the call including a request for connection information;

a database from which the requested connection information is obtained;

a mechanism for connecting the call to a destination device based on the requested connection information;

a processor for monitoring for a status of the call;

a device for providing the selected information to the user during the call after the status is determined; and

a second server for providing the selected information to the user via a communication method different from the call, the communication method being specified in the preference data.

16. The system of claim 15 wherein the preference data concerns personal interests of the user.

17. The system of claim 15 wherein the selected information includes promotional information.

18. The system of claim 17 wherein the promotional information includes discount information.

19. The system of claim 17 wherein the promotional information includes coupon information.

20. The system of claim 17 wherein the promotional information includes information concerning availability of selected goods or service.

21. The system of claim 15 wherein the status indicates a completion of the call to the destination device.

22. The system of claim 15 wherein the status indicates a ring-no-answer condition.

23. The system of claim 15 wherein the status indicates a busy condition.

24. The system of claim 15 wherein the status indicates a communication problem.

25. The system of claim 15, wherein the communication method comprises at least one communication method chosen from the group consisting of:

Short Message Service (“

SMS”

), e-mail, voicemail, facsimile, paging, instant messaging, wireless access protocol (“

WAP”

), HyperText Markup Language (“

HTML”

), and Extensible Markup Language (“

XML”

).

26. A method for providing information targeted to a user, comprising:

maintaining preference data associated with a user;

receiving an information assistance call from the user;

selecting promotional information having content in accordance with the preference data;

providing the selected promotional information to the user during the call; and

providing the selected promotional information to the user via a communication method different from the call, the communication method being specified in the preference data.

27. The method of claim 26, wherein:

the call includes a request for information;

the method further comprising;

providing at least one service to the user in response to the request.

28. The method of claim 26, wherein the communication method comprises at least one communication method chosen from the group consisting of:

Short Message Service (“

SMS”

), e-mail, voicemail, facsimile, paging, instant messaging, wireless access protocol (“

WAP”

), HyperText Markup Language (“

HTML”

), and Extensible Markup Language (“

XML”

).

29. A method for providing information targeted to a user, comprising:

maintaining preference data associated with the user;

providing to the user an option to opt out of receiving promotional information;

receiving an information assistance call from the user; and

if the user has not selected the option to opt out of receiving promotional information;

selecting promotional information having content in accordance with the preference data;

providing the selected promotional information to the user during the call; and

providing the selected promotional information to the user via a communication method different from the call, the communication method being specified in the preference data.

30. The method of claim 29, wherein:

the call includes a request for connection information;

the method further comprising;

searching a database in response to the request;

obtaining the requested connection information; and

connecting the call to a destination device based on the requested connection information.

31. The method of claim 30, further comprising:

monitoring for a status of the call; and

providing the selected promotional information to the user during the call, after the status is determined.

32. The method of claim 29, wherein the communication method comprises at least one communication method chosen from the group consisting of:

Short Message Service (“

SMS”

), e-mail, voicemail, facsimile, paging, instant messaging, wireless access protocol (“

WAP”

), HyperText Markup Language (“

HTML”

), and Extensible Markup Language (“

XML”

).