System and method for analysing communication streams
First Claim
Patent Images
1. A communications system comprising:
- a recorder operative to record information associated with a communication; and
a first computer application operative to provide a graphical user interface, the graphical user interface being configured such that, responsive to a user input designating a portion of the communication via the graphical user interface, information corresponding to that portion of the communication and recorded by the recorder is presented to the user, the first computer application being further operative to construct an integrated data stream comprising voice information associated with the communication and information corresponding to events that occurred during the communication;
wherein the integrated data stream is configured to enable the communication to be reconstructed such that the information forming the integrated data stream is presented, via the graphical user interface, as an integrated view;
wherein the system is configured to use at least some of the information recorded to identify predefined events occurring during the communication.
10 Assignments
0 Petitions
Accused Products
Abstract
Communications systems are provided, a representative one of which incorporates: a recorder operative to record information associated with a communication; and a first computer application operative to provide a graphical user interface, the graphical user interface being configured such that, responsive to a user input designating a portion of the communication via the graphical user interface, information corresponding to that portion of the communication and recorded by the recorder is presented to the user, the first computer application being further operative to construct an integrated data stream comprising at least some of the information recorded.
289 Citations
20 Claims
-
1. A communications system comprising:
-
a recorder operative to record information associated with a communication; and a first computer application operative to provide a graphical user interface, the graphical user interface being configured such that, responsive to a user input designating a portion of the communication via the graphical user interface, information corresponding to that portion of the communication and recorded by the recorder is presented to the user, the first computer application being further operative to construct an integrated data stream comprising voice information associated with the communication and information corresponding to events that occurred during the communication; wherein the integrated data stream is configured to enable the communication to be reconstructed such that the information forming the integrated data stream is presented, via the graphical user interface, as an integrated view; wherein the system is configured to use at least some of the information recorded to identify predefined events occurring during the communication. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18)
-
-
19. A method for analyzing communication streams, the method comprising:
-
recording information associated with a communication; providing a graphical user interface, the graphical user interface being configured such that, responsive to a user input designating a portion of the communication via the graphical user interface, information corresponding to that portion of the communication and recorded by the recorder is presented to the user; constructing an integrated data stream comprising at least voice information associated with the communication and information corresponding to events that occurred during the communication, wherein the integrated data stream is configured to enable the communication to be reconstructed such that the information forming the integrated data stream is presented, via the graphical user interface, as an integrated view; and using at least some of the information recorded to identify predefined events occurring during the communication.
-
-
20. A computer-readable medium comprising a program for a method of analyzing communication streams, the program comprising logic for:
-
recording information associated with a communication; providing a graphical user interface, the graphical user interface being configured such that, responsive to a user input designating a portion of the communication via the graphical user interface, information corresponding to that portion of the communication and recorded by the recorder is presented to the user; constructing an integrated data stream comprising at least voice information associated with the communication and information corresponding to events that occurred during the communication, wherein the integrated data stream is configured to enable the communication to be reconstructed such that the information forming the integrated data stream is presented, via the graphical user interface, as an integrated view; and using at least some of the information recorded to identify predefined events occurring during the communication.
-
Specification