Semantic to non-semantic routing for locating a live expert

CAFC
  • US 7,499,903 B2
  • Filed: 01/24/2005
  • Issued: 03/03/2009
  • Est. Priority Date: 01/24/2005
  • Status: Active Grant
First Claim
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1. A method of semantic to non-semantic routing to locate a live expert comprising the steps of:

  • providing an inquiry-type computer database populated with a first layer of predetermined semantically-expressed inquiry types organized from an underlying plurality of criteria groupings that are humanly understandable descriptors;

    associating in the database one or more other layers of inquiry types with the underlying criteria groupings, the one or more other layers of inquiry types having a one-to-one correspondence with the first layer of predetermined semantically-expressed inquiry types;

    supplying a skill-set database that includes an entry that associates at least one expert with one of the predetermined semantically-expressed inquiry types and its corresponding layers, the expert having individualized knowledge of at least one criteria from the underlying criteria grouping for the associated inquiry type;

    mapping each skill-set database entry to the associated inquiry type in the inquiry-type database through a unique numerical routing identifier; and

    upon a user'"'"'s request for assistance with at least one of the predetermined semantically-expressed inquiry type, identifying the expert through the numeric routing identifier associated with the predetermined semantically-expressed inquiry type requested by the user.

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