Internet messaging notification methods and systems

• US 7,519,678 B1
• Filed: 11/22/2002
• Issued: 04/14/2009
• Est. Priority Date: 11/22/2002
• Status: Expired due to Fees

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Verizon Laboratories Incorporated (Verizon Communications Inc.)
• Inventors: Haley, James Edward
• Primary Examiner(s): Nguyen; Phuoc
• Application Number:
  US10/302,404
• Time in Patent Office: 2,335 Days
• Field of Search: 455403-415, 455/426.2, 455/3, 709/203, 709/217, 709/227
• US Class Current: 709/217
• CPC Class Codes: G06F 15/16 Combinations of two or more digital computers each having at least an arithmetic unit, a program unit and a register, e.g. for a simultaneous processing of several programs coordinating program control therefor G06F9/52; in regulating and control system G05B

Abstract

The disclosed methods and systems can employ internet messaging protocols to transmit an alphanumeric message to one or more destination addresses in response to a telephone service customer'"'"'s notification service request. The request can include a string having a feature code trigger and one or more digits. The destination address can be an electronic mail address, an instant messaging address, a pager number, and/or a telephone number.

Claims

1. A method comprising:

receiving a request from a telephone service customer, the request including a string having a feature code trigger and one or more digits;

selecting at least one of a plurality of pre-stored alphanumeric messages based on the request and customer data associated with the request;

causing to be transmitted the at least one of a plurality of pre-stored alphanumeric messages to at least one destination address using internet messaging protocols, wherein transmitting includes determining that the received string is associated with a group notification service request and wherein the said at least one destination address is an address other than an address from which the said telephone service customer sent the said request;

receiving the plurality of messages and a plurality of destination addresses from the telephone service customer via a user interface;

associating the messages with the destination address; and

storing the messages and the associated destination addresses as part of the customer data.

2. A method according to claim 1, further comprising:

associating strings with call processing services.

3. A method according to claim 1, wherein the feature code trigger is at least one of a single star (*), double star (**), a pound (#), and a double pound (##).

4. A method according to claim 1, wherein the destination address is at least one of an electronic mail address, an instant messaging address, a pager number, and a telephone number.

5. A method according to claim 1, wherein the internet messaging protocol is at least one of a simple mail transport protocol (SMTP), an internet messaging and presence protocol (IMPP), a simple network paging protocol (SNPP), an Efficient Mail Submit and Delivery (EMSD) protocol, an Internet Message Access Protocol (IMAP), a Java Messaging Service (JMS), X.400, eXtensible Markup Language (XML), a transmission control protocol/internet protocol (TCP/IP), a protocol specified by a Telcordia Technologies SR-3511 standard, and a protocol specified by a Telcordia Technologies SR-3389 standard.

6. A method according to claim 1, wherein the customer data is configured for associating messages with destination addresses.

7. A method according to claim 1, wherein the customer data comprises the alphanumeric messages, the destination addresses, and at least one of a customer identifier, a password, and a list of call processing services to which the customer is subscribed.

8. An apparatus comprising:

a user interface for receiving a request from a telephone service customer, the request including a string having a feature code trigger and one or more digits;

a memory for storing a call processing record which associates feature codes with call processing services of a telephone service, wherein the call processing services include a group notification service; and

a processor for selecting at least one of a plurality of pre-stored alphanumeric messages based on the request and customer data associated with the request;

processing the request and customer data associated with the request and causing to be transmitted at least one of a plurality of pre-stored alphanumeric messages to at least one destination address using internet messaging protocols wherein the said at least one destination address is an address other than an address from which the said telephone service customer sent the said request;

receiving the plurality of messages and a plurality of destination addresses from the telephone service customer via a user interface;

associating the messages with the destination address; and

storing the messages and the associated destination addresses as part of the customer data.

9. The apparatus of claim 8, further comprising:

a memory for storing customer data on a plurality of telephone service customers, wherein the customer data comprises the plurality of pre-stored alphanumeric messages, the at least one destination address and at least one of a customer identifier, a password, and a list of call processing services to which the customer is subscribed.

10. A service switching point (SSP) in a communications system comprising:

means for receiving a request from a telephone service customer, the request including a string having a feature code trigger and one or more digits;

means for communicating the customer request to a service control point (SCP);

means for receiving instructions from the service control point (SCP), wherein the instructions include a selection of at least one of a plurality of alphanumeric messages that is selected based on the request and customer data associated with the request;

means for storing a call processing record which associates feature codes with call processing services of a telephone service, wherein the call processing services include a group notification service;

means for transmitting at least one of a plurality of alphanumeric messages to at least one destination address based on the instructions received from the service control point (SCP), wherein the said at least one destination address is an address other than an address from which the said telephone service customer sent the said request;

receiving the plurality of messages and a plurality of destination addresses from the telephone service customer via a user interface;

associating the messages with the destination address; and

storing the messages and the associated destination addresses as part of the customer data.

11. A service control point (SCP) in a communications system integrated with a telephone network comprising:

means for receiving data from a service switching point (SSP);

means for processing the data to determine whether the data includes a group notification service request;

means for selecting at least one of a plurality of pre-stored alphanumeric messages based on the request and customer data associated with the request;

means for causing to be transmitted at least one of a plurality of pre-stored alphanumeric messages to at least one destination address using internet messaging protocols based on the group notification service request and the customer data, wherein the said at least one destination address is an address other than an address from which the said group notification service request was sent;

receiving the plurality of messages and a plurality of destination addresses from the telephone service customer via a user interface;

associating the messages with the destination address; and

storing the messages and the associated destination addresses as part of the customer data.

12. The service control point of claim 11, further comprising:

means for storing customer data on a plurality of telephone service customers;

wherein the customer data comprises the plurality of pre-stored alphanumeric messages, the at least one destination address and at least one of a customer identifier, a password, and a list of call processing services to which the customer is subscribed.

13. A computer program product disposed on a computer readable medium and having instructions for causing a processor to:

receive a request from a telephone service customer, the request including a string having a feature code trigger and one or more digits;

determine that the received string is associated with a group notification service request;

select at least one of a plurality of pre-stored alphanumeric messages based on the request and customer data associated with the request;

cause to be transmitted the at least one of a plurality of pre-stored alphanumeric messages to at least one destination address using internet messaging protocols, wherein the said at least one destination address is an address other than an address from which the said telephone service customer sent the said request;

receive the plurality of messages and a plurality of destination addresses from the telephone service customer via a user interface;

associate the messages with the destination address; and

store the messages and the associated destination addresses as part of the customer data.

14. A product according to claim 13, further comprising instructions for causing a processor to:

associate strings with call processing services.

15. A product according to claim 13, further comprising instructions for causing a processor to:

associate messages with destination addresses.

16. A product according to claim 13, wherein the instructions to transmit include instructions to transmit using at least one of a simple mail transport protocol (SMTP), an internet messaging and presence protocol (IMPP), a simple network paging protocol (SNPP), an Efficient Mail Submit and Delivery (EMSD) protocol, an Internet Message Access Protocol (IMAP), a Java Messaging Service (JMS), X.400, eXtensible Markup Language (XML), a transmission control protocol/internet protocol (TCP/IP), a protocol specified by a Telcordia Technologies SR-3511 standard, and a protocol specified by a Telcordia Technologies SR-3389 standard.