Effectuating personalized, process-integrated information, communications and entertainment (ICE) service delivery

• US 7,546,301 B1
• Filed: 08/17/2005
• Issued: 06/09/2009
• Est. Priority Date: 08/17/2005
• Status: Expired due to Fees

• Current Assignee: Samsung Electronics Co. Ltd., Sound View Innovations, LLC (Sound View Innovation Holdings, LLC)
• Original Assignee: Alcatel-Lucent SA (Nokia Corporation)
• Inventors: Balachandran, Shridharan
• Primary Examiner(s): Vital; Pierre M
• Assistant Examiner(s): Nofal; Christopher P
• Application Number:
  US11/205,585
• Time in Patent Office: 1,392 Days
• Field of Search: None
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 40/04 Trading; Exchange, e.g. stocks, commodities, derivatives or currency exchange
• CPC Class Codes: Y10S 707/99942 Manipulating data structure, e.g. compression, compaction, compilation

Abstract

Method and system for effectuating personalized, process-integrated information, communications and entertainment (ICE) service delivery to enterprise and residential subscribers. In one embodiment, the process-integrated ICE delivery system includes at least one application server disposed as part of a service delivery platform, wherein the at least one application server is interfaced with an enterprise network for hosting one or more service application modules. A process flow management server interfaced with the enterprise network is operable for managing a modularized flow of a business process in the enterprise, wherein the modularized flow includes a number of process blocks, at least a portion of the process blocks each having an interface with one or more service application modules that are activated depending on where a particular project is located.

Claims

1. A network system comprising:

at least one service provider network, said at least one service provider network including an information, communications and entertainment service provider network;

at least one information, communications and entertainment service delivery platform operably connected to the information, communications and entertainment service provider network;

an enterprise network, said enterprise network including at least one of a local-area network and a wide area network, said enterprise network operable to be managed according to at least one first business process flow for communicating and exchanging information over said enterprise network;

a plurality of resource entities, each of said plurality of resource entities coupled to said enterprise network;

at least one process flow management server interfaced with said enterprise network for managing said at least one business process flow, wherein said at least one first business process flow is horizontally modularized into a plurality of discrete process flow blocks for causing at least one service application module, supported by said at least one information, communication and entertainment service delivery platform, to interface with said process flow blocks for providing services that are contextualized dependent upon where a project corresponding to said modularized business process flow is located in said modularized business process flow; and

a second business process flow is modularized vertically thereby resulting in a plurality of vertically tiered sub-processes, wherein one of the plurality business processes flows includes a bid review process flow that includes a bid review process associated with a customer'"'"'s request for proposal (RFP) or a bid review process associated with a customer'"'"'s request for information (RFI);

hardware components of said enterprise network operably coupled to hardware components of said at least one service provider network via a gateway node thereby enabling said information, communications and entertainment service provider network to provides provide a plurality of custom services to said enterprise network based upon each of said plurality of resource entities of said enterprise network.

2. The network system as recited in claim 1, and further including at least one external communications network coupled to said enterprise network via said gateway node.

3. The network system as recited in claim 2, wherein said at least one external communications network is operably coupled to said at least one service provider network.

4. The network system as recited in claim 3, wherein said at least one external communications network includes a plurality of resources, with said plurality of resources accessible by said enterprise network during operation.

5. The network system as recited in claim 1, wherein said at least one information, communications and entertainment service delivery platform is operable to effectuate and terminate at least one of said plurality of custom services provided to said enterprise network by said information, communications and entertainment service provider based upon said at least one business process flow.