Expert supported interactive product selection and recommendation
First Claim
1. A system for rating a product based on a need of a user and a trait of the product, the system comprising:
- a) means for obtaining a plurality of values using a plurality of set operations performed on a first fuzzy set representing the need of the user and a second fuzzy set representing the trait of the product;
b) a computer readable medium having stored thereon an equation, said equation comprising at least two variables corresponding to values from said plurality of values;
c) a processor configured to rate said product with respect to the need of the user represented by the first fuzzy set based at least in part on the equation stored on the computer readable medium.
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Accused Products
Abstract
Expert System supported interactive product selection and recommendation. The invention assists an agent to interact with a customer and to provide selection and recommendation of available products and/or services that offer a workable solution for the customer. The invention allows for the use of agents of varying skill levels, including relatively low skill level, without suffering deleterious performance. From certain perspectives, an expert system employed using various aspects of the invention allows the agent to provide real time interaction with a customer and to provide a real time recommended solution to that customer. Many traditional approaches dealing in complex industries require that agent'"'"'s have a high degree of skill and expertise. The invention allows even a novice agent to service a customer'"'"'s needs without requiring a high skill level or up-front training that is often at the expense of the provider seeking to market its products and/or services.
110 Citations
19 Claims
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1. A system for rating a product based on a need of a user and a trait of the product, the system comprising:
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a) means for obtaining a plurality of values using a plurality of set operations performed on a first fuzzy set representing the need of the user and a second fuzzy set representing the trait of the product; b) a computer readable medium having stored thereon an equation, said equation comprising at least two variables corresponding to values from said plurality of values; c) a processor configured to rate said product with respect to the need of the user represented by the first fuzzy set based at least in part on the equation stored on the computer readable medium. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A machine for rating a product based on a need of a user and a trait of the product, the machine comprising:
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a) a processor; b) a memory; and c) a display; wherein; a) said memory stores a set of data comprising, for each of a plurality of products, a plurality of fuzzy sets, each of said fuzzy sets representing a level of satisfaction with respect to a characteristic of relevance for the product; b) said processor is configured with a set of instructions operable to configure the processor to perform a set of functions comprising; i) generating a rating for a product from the plurality of products with respect to a specific characteristic of relevance by using the fuzzy set stored in the memory representing the level of satisfaction with respect to the specific characteristic of relevance for the product, a fuzzy set representing the need of the user with respect to the specific characteristic of relevance, and a fuzzy set representing a level of dissatisfaction with respect to the specific characteristic of relevance for the product; and ii) sending a set of display instructions to the display configured to cause the display to display a recommendation output, said recommendation output being based at least in part on said rating, and comprising a recommendation of at least one product from the plurality of products; c) said display is communicatively connected to said processor, and is operable to display said recommendation output in accordance with said set of display instructions. - View Dependent Claims (10, 11, 12, 13)
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14. A computer readable medium having stored thereon a set of computer executable instructions operable to configure a computer to rate a product based on a need of a user and a trait of the product by performing a set of functions comprising:
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a) generating a rating for the product with respect to a specific characteristic of relevance by using a fuzzy set representing a level of satisfaction with respect to the specific characteristic of relevance for the product, a fuzzy set representing the need of the user with respect to the specific characteristic of relevance, and a fuzzy set representing a level of dissatisfaction with respect to the specific characteristic of relevance for the product; and b) sending a set of display instructions to a display configured to cause the display to display a recommendation output, said recommendation output being based at least in part on said rating. - View Dependent Claims (15, 16, 17, 18, 19)
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Specification