Method and apparatus for providing integrated management of point-of-sale and accounts receivable
First Claim
Patent Images
1. A system for providing an AR/POS graphical user interface compnsrising:
- a customer care computing system having an executable AR/POS application operably stored thereon where said AR/POS application is operable to control the computing system to access customer care data relating to general customer data and AR/POS customer data from ABS legacy systems and generate a graphical user interface presenting the customer care data;
a collection of internet browser application functions including hyperlinks, push buttons, page forward and page backward functions included in said AR/POS application; and
where said ARIPOS application of said customer care computing system provides the graphical user interface operable to handle counter sales, orders, order tracking, and billing information utilizing an integrated group of data repositories which define an element of a graphical interface and a function of the element and where said integrated group of data repositories includes a user interface (UI) repository, a data binding repository and a screen repository where said repositories are linked to various object oriented applications executed at runtime of the AR/POS application thereby performing data binding, field definition and screen arrangement in order to provide the AR/POS graphical user interface.
1 Assignment
0 Petitions
Accused Products
Abstract
A system and method for providing integrated customer care, managing complex data relating to services and presenting information for selection and interaction by end users. The present invention delivers, tracks, presents and manages various aspects of customer care using a customer centric paradigm. An integrated macro-framework is utilized to provide a consistent and efficient single-point of entry GUI tool for accessing and navigating through various displays relating to the processing of data, reports, billing, work-flows, service orders and other aspects of customer care.
27 Citations
16 Claims
-
1. A system for providing an AR/POS graphical user interface compnsrising:
-
a customer care computing system having an executable AR/POS application operably stored thereon where said AR/POS application is operable to control the computing system to access customer care data relating to general customer data and AR/POS customer data from ABS legacy systems and generate a graphical user interface presenting the customer care data; a collection of internet browser application functions including hyperlinks, push buttons, page forward and page backward functions included in said AR/POS application; and where said ARIPOS application of said customer care computing system provides the graphical user interface operable to handle counter sales, orders, order tracking, and billing information utilizing an integrated group of data repositories which define an element of a graphical interface and a function of the element and where said integrated group of data repositories includes a user interface (UI) repository, a data binding repository and a screen repository where said repositories are linked to various object oriented applications executed at runtime of the AR/POS application thereby performing data binding, field definition and screen arrangement in order to provide the AR/POS graphical user interface. - View Dependent Claims (2, 3, 4)
-
-
5. A system for providing an AR/POS graphical user interface comprising:
a customer care computing system having an executable ALRIPOS application operably stored thereon where said AR/POS application is operable to control the computing system to access customer care data relating to general customer data and AR/POS customer data from the ABS legacy systems and generate a graphical user interface having a navigation scheme operable to provide a single point of entry user interface where customer information and account information is continuously in view and having an integrated group of data repositories which define an element of a graphical interface and a function of the element and where said integrated group of data repositories including a user interface (UI) repository, a data binding repository and a screen repository where said repositories are linked to various object oriented applications executed at runtime of the AR/POS application thereby performing data binding, field definition and screen arrangement in order to provide the AR/POS graphical user interface. - View Dependent Claims (6, 7)
-
8. A method for providing an AR/POS graphical user interface comprising the steps of:
-
executing an AR/POS application on a customer care computing system where when executed generates a graphical user interface single point of entry for accessing customer care data relating to general customer data and AR/POS customer data from the ABS legacy systems communicable with the customer care computing system; receiving a screen request initiated from a user input; navigating to a screen based on the user input and displaying the screen having user interface elements relating to general customer data and customer AR/POS data, including order processing, order tracking, counter sales, and billing; accessing an integrated group of data repositories which define the elements of the graphical user interface and the elements functions; said integrated group of data repositories including a user interface (UI) repository, a data binding repository and a screen repository where said repositories are linked to various object oriented applications executed at runtime of the AR/POS application thereby performing data binding, field definition and screen arrangement in order to provide the AR/POS graphical user interface; and maintaining a customer centric interface environment where the AR/POS application provides retrieval schemes, display schemes and grouping of information schemes related to a customer in view. - View Dependent Claims (9, 10)
-
-
11. A method for providing an AR/POS graphical user interface comprising the steps of:
-
executing an AR/POS application on a customer care computing system where when executed generates a graphical user interface single point of entry for accessing customer care data relating to general customer data and AR/POS customer data from the ABS legacy systems communicable with the customer care computing system; providing with the executing AR/POS application a collection of internet browser application functions including hyperlinks, push buttons, page forward and page backward; receiving a screen request initiated from one of the internet browser application functions; accessing an integrated group of data repositories which define elements of the graphical user interface and the elements functions; said integrated group of data repositories including a user interface (UI) repository, a data binding repository and a screen repository where said repositories are linked to various object oriented applications executed at runtime of the AR/POS application thereby performing data binding, field definition and screen arrangement in order to provide the AR/POS graphical user interface; and maintaining a customer centric interface environment where the AR/POS application provides retrieval schemes, display schemes and grouping of information schemes related to a customer in view. - View Dependent Claims (12, 13, 14)
-
-
15. A method for providing a computing system for presenting an AR/POS graphical user interface comprising the steps of:
-
presenting a customer care graphical user interface screen having a navigation tree, a plurality of fields relating to AR/POS customer data originating from the ABS legacy systems, and a collection of internet browser-like application functions selectable by a user including hyperlink, page forward, page backward and push buttons functions; accessing an integrated group of data repositories which define elements of the graphical user interface and the elements functions where said integrated group of data repositories includes a user interface (UI) repository, a data binding repository and a screen repository where said repositories are linked to various object oriented applications executed at runtime of the AR/POS application thereby performing data binding, field definition and screen arrangement in order to provide the AR/POS graphical user interface; presenting a new customer care graphical user interface screen with updated fields relating to AR/POS customer data responsive to a user input; and presenting the customer care AR/POS customer data in a customer centric manner providing selections for customer related information including selections for all customer accounts for a customer in view. - View Dependent Claims (16)
-
Specification