Method, system and storage medium for providing automated call acknowledgement services

• US 7,587,039 B1
• Filed: 09/18/2003
• Issued: 09/08/2009
• Est. Priority Date: 09/18/2003
• Status: Expired due to Fees

• Current Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Koch, Robert
• Primary Examiner(s): DEANE JR, WILLIAM J
• Application Number:
  US10/666,512
• Time in Patent Office: 2,182 Days
• Field of Search: 379/211.01, 379/88.13, 379/93.23, 379/142.01, 379/142.15, 379/211.02, 379/210.01, 379/212.01
• US Class Current: 379/211.01
• CPC Class Codes: H04M 1/642 storing speech in digital form
• CPC Class Codes: H04M 3/42195 Arrangements for calling back a calling subscriber when the wanted subscriber ceases to be busy H04M3/48
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/53 Centralised arrangements for recording incoming messages , i.e. mailbox systems
• CPC Class Codes: H04M 3/533 Voice mail systems

Abstract

Embodiments of the invention relate to a method, system, and storage medium for providing automated call acknowledgement services over a network. The method includes receiving a data request from a call-receiving device to acknowledge an incoming call from a calling device. The data request includes a phone number for the call-receiving device, a phone number or text address for the calling device, a message type, and a voice/text indicator selection. The method further includes retrieving a pre-defined acknowledgement message from a database based upon the message type and sending the pre-defined acknowledgement message to the calling device in lieu of answering the incoming call.

Claims

1. A method for providing automated call acknowledgement services over a communications network, comprising:

storing addresses including a phone number and a text address for a calling device in a database;

mapping the phone number for the calling device to the text address of the calling device in the database;

receiving a data request from a call-receiving device to acknowledge an incoming call from the calling device, the data request including a pre-defined acknowledgement message type, one of the addresses identified with the incoming call, and a mode of transmitting a pre-defined acknowledge message selected by the call-receiving device;

determining a communication mode of the incoming call, the communication mode being one of a voice communication and a data communication;

comparing the communication mode of the incoming call with the mode selected for transmitting the pre-defined acknowledge message by the call-receiving device;

if the communication mode of the incoming call does not match the mode selected for the pre-defined acknowledge message, retrieving an address from the database that is mapped to an address identified in the communication mode of the incoming call, and which also conforms to the communication mode selected by the call-receiving device;

retrieving a pre-defined acknowledgement message from a database, the pre-defined acknowledgement message corresponding to the pre-defined acknowledgement message type;

formatting the pre-defined acknowledge message to include one of;

the address identified in the incoming call when the communication mode of the incoming call matches the selected mode of transmitting the pre-defined acknowledgement message selected by the call-receiving device, and the address retrieved from the database when the communication mode of the incoming call does not match the selected mode of transmitting the pre-defined acknowledgement message selected by the call-receiving device;

sending the pre-defined acknowledgement message to the calling device via the address corresponding to the selected mode of transmission; and

sending the incoming call to a voicemail system of the call-receiving device;

wherein the sending an acknowledgement message to the calling device is implemented in lieu of answering the incoming call.

2. The method of claim 1, wherein the selected mode of transmission is a data communication, and sending the pre-defined acknowledgement message includes transmitting the pre-defined acknowledgement message in text form.

3. The method of claim 1, wherein the selected mode of transmission is a voice communication, and sending the pre-defined acknowledgement message includes transmitting the pre-defined acknowledgement message in voice form.

4. The method of claim 1, wherein the pre-defined acknowledgement message is created by a user of the automated call acknowledgement services.

5. The method of claim 3, further comprising creating a call request, the call request including:

a phone number for the calling device;

a phone number for the call-receiving device; and

the pre-defined acknowledgement message converted into voice format.

6. The method of claim 1, further comprising:

storing the message type;

storing the pre-defined acknowledgement message; and

mapping the message type to the pre-defined acknowledgement message operable for linking pre-defined acknowledgement messages to message types displayed on the call-receiving device and retrieving associated pre-defined acknowledgement messages from storage for transmission to the calling device.

7. The method of claim 1, wherein the data request includes:

a phone number for the call-receiving device;

at least one of a phone number and text address for the calling device; and

a voice/text indicator selection representing the selected mode of transmitting the pre-defined acknowledgement message.

8. A system for providing automated call acknowledgement services over a communications network, comprising:

a computer processor device; and

an automated call acknowledgement service executing on the computer processor device, the automated call acknowledgement service in communication with a call-receiving device and a calling device, the automated call acknowledgement service implementing;

storing addresses including a phone number and a text address for a calling device in a database;

mapping the phone number for the calling device to the text address of the calling device in the database;

receiving a data request from a call-receiving device to acknowledge an incoming call from the calling device, the data request including a pre-defined acknowledgement message type, one of the addresses identified with the incoming call, and a mode of transmitting a pre-defined acknowledge message selected by the call-receiving device;

determining a communication mode of the incoming call, the communication mode being one of a voice communication and a data communication;

comparing the communication mode of the incoming call with the mode selected for transmitting the pre-defined acknowledge message by the call-receiving device;

if the communication mode of the incoming call does not match the mode selected for the pre-defined acknowledge message, retrieving an address from the database that is mapped to an address identified in the communication mode of the incoming call, and which also conforms to the communication mode selected by the call-receiving device;

retrieving a pre-defined acknowledgement message from a database, the pre-defined acknowledgement message corresponding to the pre-defined acknowledgement message type;

formatting the pre-defined acknowledge message to include one of;

the address identified in the incoming call when the communication mode of the incoming call matches the selected mode of transmitting the pre-defined acknowledgement message selected by the call-receiving device, and the address retrieved from the database when the communication mode of the incoming call does not match the selected mode of transmitting the pre-defined acknowledgement message selected by the call-receiving device;

sending the pre-defined acknowledgement message to the calling device via the address corresponding to the selected mode of transmission; and

sending the incoming call to a voicemail system of the call-receiving device;

wherein the sending an acknowledgement message to the calling device is implemented in lieu of answering the incoming call;

wherein the call request includes a delay field operable for preventing premature transmission of the pre-defined acknowledgement message to the calling device to allow time for a caller of the calling device to complete a voicemail message at the voicemail system of the call-receiving device.

9. The system of claim 8, wherein the selected mode of transmission is a data communication, and sending the pre-defined acknowledgement message includes transmitting the pre-defined acknowledgement message in text form.

10. The system of claim 8, wherein the selected mode of transmission is a voice communication, and sending the pre-defined acknowledgement message includes transmitting the pre-defined acknowledgement message in voice form.

11. The system of claim 8, wherein the pre-defined acknowledgement message is created by a user of the automated call acknowledgement.

12. The system of claim 10, wherein the automated call acknowledgement service further implements creating a call request, the call request including:

a phone number for the calling device;

a phone number for the call-receiving device; and

the pre-defined acknowledgement message converted into voice format.

13. The system of claim 12, wherein the automated call acknowledgement service further implements:

storing the message type;

storing the pre-defined acknowledgement message; and

mapping the message type to the pre-defined acknowledgement message operable for linking pre-defined acknowledgement messages to message types displayed on the call-receiving device and retrieving associated pre-defined acknowledgement messages from storage for transmission to the calling device.

14. The system of claim 8, wherein the data request includes:

a phone number for the call-receiving device;

at least one of a phone number and text address for the calling device; and

a voice/text indicator selection representing the selected mode of transmitting the pre-defined acknowledgement message.

15. A storage medium encoded with machine-readable computer program code for providing automated call acknowledgement services over a communications network, the storage medium including instructions for causing a computer to implement a method, comprising:

storing addresses including a phone number and a text address for a calling device in a database;

mapping the phone number for the calling device to the text address of the calling device in the database;

receiving a data request from a call-receiving device to acknowledge an incoming call from the calling device, the data request including a pre-defined acknowledgement message type, one of the addresses identified with the incoming call, and a mode of transmitting a pre-defined acknowledge message selected by the call-receiving device;

determining a communication mode of the incoming call, the communication mode being one of a voice communication and a data communication;

comparing the communication mode of the incoming call with the mode selected for transmitting the pre-defined acknowledge message by the call-receiving device;

if the communication mode of the incoming call does not match the mode selected for the pre-defined acknowledge message, retrieving an address from the database that is mapped to an address identified in the communication mode of the incoming call, and which also conforms to the communication mode selected by the call-receiving device;

retrieving a pre-defined acknowledgement message from a database, the pre-defined acknowledgement message corresponding to the pre-defined acknowledgement message type;

formatting the pre-defined acknowledge message to include one of;

the address identified in the incoming call when the communication mode of the incoming call matches the selected mode of transmitting the pre-defined acknowledgement message selected by the call-receiving device, and the address retrieved from the database when the communication mode of the incoming call does not match the selected mode of transmitting the pre-defined acknowledgement message selected by the call-receiving device;

sending the pre-defined acknowledgement message to the calling device via the address corresponding to the selected mode of transmission; and

sending the incoming call to a voicemail system of the call-receiving device;

wherein the sending an acknowledgement message to the calling device is implemented in lieu of answering the incoming call.

16. The storage medium of claim 15, wherein the selected mode of transmission is a data communication, and sending the pre-defined acknowledgement message includes transmitting the pre-defined acknowledgement message in text form.

17. The storage medium of claim 15, wherein the selected mode of transmission is a voice communication, and sending the pre-defined acknowledgement message includes transmitting the pre-defined acknowledgement message in voice form.

18. The storage medium of claim 15, wherein the pre-defined acknowledgement message is created by a user of the automated call acknowledgement services.

19. The storage medium of claim 17, further comprising instructions for causing the computer to create a call request, the call request including:

a phone number for the calling device;

a phone number for the call-receiving device; and

the pre-defined acknowledgement message converted into voice format.

20. The storage medium of claim 15, further comprising instructions for causing the computer to implement:

storing the message type;

storing the pre-defined acknowledgement message; and

mapping the message type to the pre-defined acknowledgement message operable for linking pre-defined acknowledgement messages to message types displayed on the call-receiving device and retrieving associated pre-defined acknowledgement messages from storage for transmission to the calling device.

21. The storage medium of claim 15, wherein the data request includes:

a phone number for the call-receiving device;

at least one of a phone number and text address for the calling device; and

a voice/text indicator selection representing the selected mode of transmitting the pre-defined acknowledgement message.