Method and system for management of terminal devices

• US 7,604,162 B2
• Filed: 07/06/2006
• Issued: 10/20/2009
• Est. Priority Date: 12/09/2005
• Status: Active Grant

• Current Assignee: Huawei Technologies Co., Ltd. (Huawei Investment & Holding Co., Ltd.)
• Original Assignee: Huawei Technologies Co., Ltd. (Huawei Investment & Holding Co., Ltd.)
• Inventors: Chen, Jianzhang, Zhao, Guiyu, Chai, Xiaoqian, Dong, Xiaoyi, He, Jiangshui, Gao, Hongtao, Li, Kepeng
• Primary Examiner(s): Lee; Seung H
• Assistant Examiner(s): Marshall; Christle I
• Application Number:
  US11/482,506
• Publication Number:
  US 20070158404A1
• Time in Patent Office: 1,202 Days
• Field of Search: 235/375, 235/376, 235/385, 455/419
• US Class Current: 235/376
• CPC Class Codes: H04L 41/046 comprising network management agents or mobile agents therefor
• CPC Class Codes: H04L 41/06 Management of faults, events, alarms or notifications
• CPC Class Codes: H04L 43/0817 by checking functioning
• CPC Class Codes: H04M 1/24 Arrangements for testing
• CPC Class Codes: H04M 1/72406 by software upgrading or downloading
• CPC Class Codes: H04W 24/00 Supervisory, monitoring or testing arrangements
• CPC Class Codes: H04W 24/10 Scheduling measurement reports ; Arrangements for measurement reports
• CPC Class Codes: H04W 88/02 Terminal devices

Abstract

The present invention relates to a method and a system for management of terminal devices. The core of the present invention is as follows: a terminal device monitors and acquires events generated in the terminal device under off-line conditions, and reports the events to a management side, after establishing communication with the management side. The aforementioned management side then performs management of the terminal device. With the present invention, the terminal events can be monitored, and the terminal device can be managed based on the monitored terminal events. Thus, the adverse impact of the terminal events on the terminal device may be prevented and eliminated in a timely fashion. This reduces the probability of equipment errors, and thus improves the service quality of the service provider.

Claims

1. A method of management of terminal devices characterized by including:

receiving monitoring tasks issued by a management side based on a device management (DM) protocol, wherein the monitoring tasks are adapted to indicate a terminal device to monitor applications which are installed or updated on the terminal device via a non-DM mode;

installing the monitoring tasks to a device management (DM) tree in the terminal device for monitoring the terminal device under offline conditions;

monitoring and acquiring original application information on the terminal device through querying and analyzing an application table or system logs;

monitoring and acquiring current application information on the terminal device through querying and analyzing a current application table or current system logs, and then removing the application information installed via a DM mode from the acquired current application information;

comparing the original application information with the current application information installed via the non-DM mode;

recording and reporting the installed or updated applications information via the non-DM mode of the terminal device to the management side based on the DM protocol, after establishing communication with the management side; and

carrying out management commands issued by said management side on the basis of said installed or updated applications information via the non-DM mode of the terminal device for preventing adverse impact of the events on the terminal device.

2. The method according to claim 1, wherein said monitoring tasks including:

one or more of the following;

a number of event monitoring items, recording conditions, and reporting conditions and strategies.

3. The method according to claim 2, wherein the monitoring tasks issued and installed through a Replace command based on the DM protocol.

4. The method according to claim 2, wherein the installing process comprising:

configuring a subtree under the DM tree in a terminal device.

5. The method according to claim 4, wherein the installing process comprising:

storing one event monitoring item under a X node of the subtree;

storing identification information of the event monitoring item in EventID node under the X node, and

storing content of the event monitoring item in a Content node under the X node.

6. The method according to claim 5, wherein the installing process comprising:

storing reference values for the event monitoring item in a Reference node under the X node.

7. The method according to claim 5, wherein the installing process comprising:

storing the recording conditions of the event monitoring item in a Record/Condition node under a Record node, wherein the Record node is under the X node.

8. The method according to claim 7, wherein after the monitoring and acquiring process comprising:

storing the value of the monitored events according to the recording conditions in a Record/Value node under the Record node.

9. The method according to claim 5, wherein the installing process comprising:

storing the reporting conditions of the event monitoring item in a Report/Condition node under a Report node, wherein the Report node under the X node.

10. The method according to claim 9, wherein the reporting process comprising:

storing the value of the monitored events according to the reporting conditions in a Report/Value node under the Report node, and reporting the monitored events according to the reporting conditions.

11. The method according to claim 5, wherein the carrying process comprising:

starting or stopping the monitoring process by changing the value of an Enabled node under the X node.

12. The method according to claim 1, wherein prior to the monitoring and acquiring process comprising:

receiving a monitoring event authorization request issued by the management side, and obtaining an authorization granted by a user.

13. The method according to claim 2, wherein the monitoring tasks further comprising:

severity levels, different management commands are carried out by the terminal device according to the different severity levels.

14. The method according to claim 1, wherein the reporting process further comprising:

reporting the monitored events to the management side via a Generic Alert message based on the DM Protocol, wherein the Generic Alert message comprises an Alert type, a data source Uniform Resource Identifier (URI), and an integer return code.

15. A system for management of terminal devices comprising:

a terminal device configured for communicating with a management side, wherein

the terminal device comprises a device management (DM) agent unit for receiving monitoring tasks issued by the management side based on a DM protocol, wherein the monitoring tasks are adapted to indicate the terminal device to monitor applications which are installed or updated on the terminal device via a non-DM mode for preventing adverse impact of the events on the terminal device; and

a monitor engine for carrying out an allocation of the monitoring tasks to a Device Management (DM) tree in the terminal device for monitoring the terminal device under offline conditions;

monitoring and acquiring original application information on the terminal device through querying and analyzing an application table or system logs;

monitoring and acquiring current application information on the terminal device through querying and analyzing a current application table or current system logs, and then removing the application information installed via a DM mode from the acquired current application information;

comparing the original application information with the current application information installed via the non-DM mode;

recording and reporting the installed or updated applications information via the non-DM mode of the terminal device to the management side based on the DM protocol, after establishing communication with the management side; and

carrying out management commands issued by the management side on the basis of said installed or updated applications information via the non-DM mode of the terminal device for preventing adverse impact of the events on the terminal device.

16. The system according to claim 15, wherein said management side including a monitoring task management unit for issuing the monitoring tasks to said terminal device.

17. The system according to claim 16, wherein said management side also including a monitoring result processing unit, for deciding a corresponding management operation on the terminal device, on the basis of monitoring results reported by the terminal device.

18. The system according to claim 16, wherein said monitoring engine comprises an allocation unit for carrying out an allocation of the monitoring tasks to the DM tree in the terminal device, wherein the monitoring tasks comprising:

one or more of the following;

a number of event monitoring items, recording conditions, and reporting conditions.

19. The system according to claim 18, wherein the DM tree comprising a subtree.

20. The system according to claim 19, wherein the subtree comprising a X node for storing one event monitoring item;

an EventID node under the X node for storing identification information of the event monitoring item; and

an Content node under the X node for storing content of the event monitoring item.

21. The system according to claim 20, wherein the subtree comprising a Record node under the X node, wherein the Record node comprises a Record/Condition node for storing the recording conditions of the event monitoring item, and a Record/Value node.

22. The system according to claim 21, wherein the subtree comprising a Report node under the X node, wherein the Report node comprises a Report/Condition node for storing the reporting conditions of the event monitoring item, and a Report/Value node.

23. The system according to claim 22, wherein the monitoring engine further comprising:

a monitoring unit for monitoring and acquiring events generated in the terminal device according to event monitoring item stored in the content node;

a recording unit for recording the monitored events according to the recording conditions stored in the Record/condition node, and storing it in Record/Value node; and

a reporting unit for reporting the monitored events according to the reporting conditions stored in the Report/condition node, and storing it in Report/Value node.