Service tracking and alerting system for fitness equipment

• US 7,621,846 B2
• Filed: 01/26/2004
• Issued: 11/24/2009
• Est. Priority Date: 01/26/2003
• Status: Active Grant

• Current Assignee: Peloton Interactive, Inc.
• Original Assignee: Precor Incorporated (Peloton Interactive, Inc.)
• Inventors: Bell, Susan W. M., Silbernagel, Robert J., Ainsworth, Mark E.
• Primary Examiner(s): RICHMAN, GLENN E
• Application Number:
  US10/765,704
• Publication Number:
  US 20040229730A1
• Time in Patent Office: 2,129 Days
• Field of Search: 482 1- 9, 482900-902, 434/247
• US Class Current: 482/8
• CPC Class Codes: A63B 2225/305 Remote servicing
• CPC Class Codes: A63B 2225/50 Wireless data transmission, e.g. by radio transmitters or telemetry
• CPC Class Codes: A63B 24/00 Electric or electronic controls for exercising apparatus of preceding groups; Controlling or monitoring of exercises, sportive games, training or athletic performances
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: Y10S 482/901 having computer circuitry

Abstract

A service tracking and alerting system for fitness equipment (18) includes one or more subsystems of multiple control servers (20) (ICS) to gather real time information from one or more fitness equipment units (22, 24) (FEU) via wireless connection and store such information in a temporary database (25). Multiple ICSs are linked to a remotely located accumulated data storage unit or silo (26) having a permanent storage database (27). One or more silos (26) and their corresponding ICSs are controlled, accessed, and interrogated through an enterprise level platform (32). Service alert messages may be generated and sent to one or more recipients if an FEU experiences a significant service event. Also, a reporting interface (190) allows users to access, enter, update and/or alter, service usage, warranty, and other information from the data storage units (26) and ICSs (20).

Claims

1. An electronic method of obtaining a service alert pertaining to exercise equipment, the method comprising;

(a) using a control server at a fitness facility to gather service information from at least one fitness equipment unit via a wireless connection;

(b) determining whether the service information gathered in step (a) is significant;

(c) automatically sending a service alert message to at least one predefined recipient regarding service information that is significant;

sending service information from the control server at the fitness facility to an accumulated data storage unit; and

sending service information from a second control server at a second fitness facility remote from the first fitness facility to the accumulated data storage unit.

2. The method according to claim 1, wherein sending a service alert is accomplished only when requested by at least one recipient.

3. The method according to claim 1, wherein using the control server to gather service information includes storing the service information in a database associated with the control server.

4. The method according to claim 1, wherein the service information is considered significant if the fitness equipment unit requires servicing.

5. The method according to claim 1, wherein the service information is sent by the control server.

6. The method according to claim 1, wherein the control server gathers real time service information;

the method further comprising using the accumulated data storage unit to store history service information;

the history service information being formed by the periodic collection of the real time service information.

7. The method according to. claim 6, wherein determining whether the real time service information is significant includes obtaining and evaluating the history service information.

8. The method according to claim 6, wherein sending a service alert message includes sending from the control server the real time service information and sending from the accumulated storage unit the history service information.

9. The method according to claim 6, wherein sending a service alert message includes sending from the control server both the real time service information and the history service information.

10. The method according to claim 6, wherein sending a service alert message includes sending from the accumulated data storage unit both the real time service information and the history service information.

11. The method according to claim 1, wherein the control server gathers real time service information;

the method further comprising using the accumulated data storage unit to store history service information;

wherein sending a service alert message includes sending both real time service information and history service information.

12. The method according to claim 11, wherein the history service information is formed from the periodic collection of real time service information via a wireless connection.

13. The method according to claim 11, wherein both the real time service information and the history service information are sent by the control server.

14. The method according to claim 11, wherein both the real time service information and the history service information are sent by the accumulated data storage unit.

15. The method of claim 1, wherein the fitness facility is one of a plurality of fitness facilities of an association and wherein the at least one predefined recipient is a main office of the association.

16. The method of claim 1, wherein the at least one predefined recipient is a manufacturer of the at least one fitness equipment.

17. The method of claim 1, wherein the at least one predefined recipient is a service/maintenance provider remote from the fitness facility.

18. The method of claim 1, wherein the service information sent from the second control server at the second fitness facility is real-time data and is continuously sent.

19. The method of claim 1, wherein the at least one predefined recipient comprises a repair facility and wherein the service alert message includes a request for a replacement part for the at least one exercise equipment.

20. A method of obtaining service information from fitness equipment units, the method comprising;

(a) requesting service information on the fitness equipment units from an accumulated data storage unit having a permanent database;

the request including instructions defining what types of service information are to be obtained;

the database having been formed from an accumulation of service information from a plurality of temporary databases; and

(b) receiving a service report from the accumulated data storage unit according to the instructions;

wherein the service report includes a plethora of information.

21. The method according to claim 20, wherein the service information from the accumulated data storage unit includes both current service information and history service information.

22. The method according to claim 20, wherein the service information from the accumulated data storage unit includes history service information;

the method further comprising requesting current service information from a plurality of temporary databases.

23. The method according to claim 22, wherein requesting service information is accomplished via wireless protocol.

24. The method of claim 20, wherein the service report includes service information on a plurality of fitness equipment units.

25. The method of claim 24, wherein the plurality of fitness equipment units are located at a plurality of distinct fitness facilities.

26. The method of claim 20, wherein the service report includes information concerning usage of at least one fitness equipment unit during hours of a day, identifying peak hours of usage.

27. The method of claim 20, wherein the service report includes information concerning usage of a plurality of fitness equipment units.

28. The method of claim 27, wherein the plurality of fitness equipment units are at different fitness facilities.

29. The method of claim 27, wherein the plurality of fitness equipment units are located at a plurality of distinct fitness facilities.

30. An electronic method of obtaining a service alert pertaining to exercise equipment, the method comprising;

(a) using a control server at a fitness facility to gather service information from at least one fitness equipment unit via a wireless connection;

(b) determining whether the service information gathered in step (a) is significant;

(c) automatically sending a service alert message to at least one predefined recipient regarding service information that is significant, wherein the fitness facility is one of a plurality of fitness facilities of an association and wherein the at least one predefined recipient is a main office of the association.

31. The method according to claim 30, wherein sending a service alert is accomplished only when requested by at least one recipient.

32. The method according to claim 30, wherein using the control server to gather service information includes storing the service information in a database associated with the control server.

33. The method according to claim 30, wherein the service information is considered significant if the fitness equipment unit requires servicing.

34. The method according to claim 30, wherein the service information is sent by the control server.

35. The method according to claim 30, wherein the control server gathers real time service information;

the method further comprising using an accumulated data storage unit to store history service information;

the history service information being formed by the periodic collection of the real time service information.

36. The method according to claim 35, wherein determining whether the real time service information is significant includes obtaining and evaluating the history service information.

37. The method according to claim 35, wherein sending a service alert message includes sending from the control server the real time service information and sending from the accumulated storage unit the history service information.

38. The method according to claim 35, wherein sending a service alert message includes sending from the control server both the real time service information and the history service information.

39. The method according to claim 35, wherein sending a service alert message includes sending from the accumulated data storage unit both the real time service information and the history service information.

40. An electronic method of obtaining a service alert pertaining to exercise equipment, the method comprising;

(a) using a control server at a fitness facility to gather service information from at least one fitness equipment unit via a wireless connection;

(b) determining whether the service information gathered in step (a) is significant;

(c) automatically sending a service alert message to at least one predefined recipient regarding service information that is significant, wherein the at least one predefined recipient is a manufacturer of the at least one fitness equipment.

41. The method according to claim 40, wherein sending a service alert is accomplished only when requested by at least one recipient.

42. The method according to claim 40, wherein using the control server to gather service information includes storing the service information in a database associated with the control server.

43. The method according to claim 40, wherein the service information is considered significant if the fitness equipment unit requires servicing.

44. The method according to claim 40, wherein the service information is sent by the control server.

45. The method according to claim 40, wherein the control server gathers real time service information;

the method further comprising using an accumulated data storage unit to store history service information;

the history service information being formed by the periodic collection of the real time service information.

46. The method according to claim 40, wherein determining whether the real time service information is significant includes obtaining and evaluating the history service information.

47. The method according to claim 40, wherein sending a service alert message includes sending from the control server the real time service information and sending from the accumulated storage unit the history service information.

48. The method according to claim 40, wherein sending a service alert message includes sending from the control server both the real time service information and the history service information.

49. The method according to claim 40, wherein sending a service alert message includes sending from the accumulated data storage unit both the real time service information and the history service information.

50. An electronic method of obtaining a service alert pertaining to exercise equipment, the method comprising;

(a) using a control server at a fitness facility to gather service information from at least one fitness equipment unit via a wireless connection;

(b) determining whether the service information gathered in step (a) is significant;

(c) automatically sending a service alert message to at least one predefined recipient regarding service information that is significant, wherein the at least one predefined recipient is a service/maintenance provider remote from the fitness facility.

51. The method according to claim 50, wherein sending a service alert is accomplished only when requested by at least one recipient.

52. The method according to claim 50, wherein using the control server to gather service information includes storing the service information in a database associated with the control server.

53. The method according to claim 50, wherein the service information is considered significant if the fitness equipment unit requires servicing.

54. The method according to claim 50, wherein the service information is sent by the control server.

55. The method according to claim 50, wherein the control server gathers real time service information;

the method further comprising using an accumulated data storage unit to store history service information;

the history service information being formed by the periodic collection of the real time service information.

56. The method according to claim 55, wherein determining whether the real time service information is significant includes obtaining and evaluating the history service information.

57. The method according to claim 55, wherein sending a service alert message includes sending from the control server the real time service information and sending from the accumulated storage unit the history service information.

58. The method according to claim 55, wherein sending a service alert message includes sending from the control server both the real time service information and the history service information.

59. The method according to claim 55, wherein sending a service alert message includes sending from the accumulated data storage unit both the real time service information and the history service information.

60. An electronic method of obtaining a service alert pertaining to exercise equipment, the method comprising;

(a) using a control server at a fitness facility to gather service information from at least one fitness equipment unit via a wireless connection;

(b) determining whether the service information gathered in step (a) is significant;

(c) automatically sending a service alert message to at least one predefined recipient regarding service information that is significant, wherein the at least one predefined recipient comprises a repair facility and wherein the service alert message includes a request for a replacement part for the at least one exercise equipment.

61. The method according to claim 60, wherein sending a service alert is accomplished only when requested by at least one recipient.

62. The method according to claim 60, wherein using the control server to gather service information includes storing the service information in a database associated with the control server.

63. The method according to claim 60, wherein the service information is considered significant if the fitness equipment unit requires servicing.

64. The method according to claim 60, wherein the service information is sent by the control server.

65. The method according to claim 60, wherein the control server gathers real time service information;

the method further comprising using an accumulated data storage unit to store history service information;

the history service information being formed by the periodic collection of the real time service information.

66. The method according to claim 65, wherein determining whether the real time service information is significant includes obtaining and evaluating the history service information.

67. The method according to claim 65, wherein sending a service alert message includes sending from the control server the real time service information and sending from the accumulated storage unit the history service information.

68. The method according to claim 65, wherein sending a service alert message includes sending from the control server both the real time service information and the history service information.

69. The method according to claim 65, wherein sending a service alert message includes sending from the accumulated data storage unit both the real time service information and the history service information.