Method and system for selectively displaying alarms in a communications network

  • US 7,636,424 B1
  • Filed: 04/28/2005
  • Issued: 12/22/2009
  • Est. Priority Date: 04/30/2004
  • Status: Active Grant
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First Claim
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1. A method for presenting an alert in a communications network that includes a plurality of network components that enable connection of devices on the network, the method comprising:

  • receiving an alert associated with a network component;

    identifying all alerts associated with the network component, wherein the network component is identified by querying a first data structure associating network components with alert identifiers and a second data structure that stores alerts and associates the alerts with network components based on the identified network component;

    determining which of the all alerts relate to problems that currently affect customer service versus those that require attention of a user but that do not currently affect customer service, thereby defining a set of customer-service-affecting (CSA) alerts and non-customer-service-affecting alerts;

    assigning a priority level to each CSA alert within the set of customer-service-affecting alerts based on one or more predetermined criteria;

    ranking the alerts based on priority level to determine a most important alert; and

    automatically presenting the most important alert to the user without user intervention.

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