Method and system for facilitating electronic dispute resolution

  • US 7,657,441 B2
  • Filed: 07/09/2007
  • Issued: 02/02/2010
  • Est. Priority Date: 06/13/2002
  • Status: Active Grant
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First Claim
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1. A method comprising:

  • displaying a questionnaire to a first user on a display of an electronic device after the first user initiates a dispute with a second user regarding a disputed card payment transaction between the first user and the second user;

    transmitting by means of an electronic communications network to an online dispute resolution system a response to the questionnaire from the first user, the response including information relating to the disputed card payment transaction and including information regarding the card account used in the disputed card payment transaction, the card account information being used by the online dispute resolution system to access information about the disputed transaction; and

    displaying an electronically generated alert to the first user for an action that needs to be completed by the first user as part of a resolution process for resolving the disputed card payment transaction.

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