Individual XML message processing platform

• US 7,711,849 B2
• Filed: 05/12/2006
• Issued: 05/04/2010
• Est. Priority Date: 04/03/2000
• Status: Expired due to Fees

• Current Assignee: West Interactive Services Corporation (West Corporation)
• Original Assignee: West Notifications Group, Inc. (West Corporation)
• Inventors: Goren, Craig, Stark, Juergen
• Primary Examiner(s): Bruckart; Benjamin R
• Application Number:
  US11/432,991
• Publication Number:
  US 20060259563A1
• Time in Patent Office: 1,453 Days
• Field of Search: 709/239, 709/206
• US Class Current: 709/239
• CPC Class Codes: G06F 16/83 Querying
• CPC Class Codes: G06F 40/143 Markup, e.g. Standard Generalized Markup Language [SGML] or Document Type Definition [DTD]
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 2101/33 containing protocol addresses or telephone numbers
• CPC Class Codes: H04L 2101/37 E-mail addresses
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 51/046 Interoperability with other network applications or services
• CPC Class Codes: H04L 61/30 Managing network names, e.g. use of aliases or nicknames name-to-address mapping H04L61/45
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: Y10S 707/99931 Database or file accessing
• CPC Class Codes: Y10S 707/99933 Query processing, i.e. searching

Abstract

A communications platform contains a message processing platform along with an XML message format which provides for the reception, organization, summarization, filing, storage, synthesis, routing, formatting, and intelligent processing of XML-based electronic messages and SMTP electronic mail. The platform allows a user to define an endpoint table which correlates message attributes with different user endpoints such as home phone, cell phone, email etc. Received messages are sent to a first endpoint in accordance with the message attributes and the endpoint, if no receipt is received from the first endpoint, a second endpoint is selected from the endtable and the message is re-routed.

Claims

1. A communications platform that enables users to receive electronic messages from corporations and others comprising an XML based message-processing platform, said processing platform comprising:

at least one server that receives the electronic message addressed to the platform, the electronic message comprising a routing indicator comprising at least one user identity and one or more message attributes, wherein the one or more message attributes include “

folios”

which include information folios that intelligently store, display and synthesize “

incoming”

electronic messages;

at least one database that stores a user-defined endpoint table, the endpoint table correlating endpoints with sender defined message attributes;

wherein the platform;

comprises a sender stylesheet and an electronic message stylesheet, wherein said sender stylesheet describes meta-data pertaining to the informant, said electronic message stylesheet describes an activity and an event and XML schemas of said activity and said event, and defines how said activity and said event is transmitted to at least one endpoint;

selects a first endpoint from the plurality of endpoints based on the user identity, the message attributes and the user-defined endpoint table;

routes at least a portion of the electronic message to the first endpoint;

determines whether the user received the at least a portion of the electronic message at the first endpoint;

if the user has not received the electronic message, selects a second endpoint from the plurality of endpoints based on the user identity, the message attributes and the user-defined endpoint table; and

routes a portion of the message to the second endpoint.

2. The communications platform in claim 1, wherein determining whether the user received the at least a portion of the electronic message at the first endpoint comprising receiving acknowledgment.

3. The communications platform in claim 1, wherein the acknowledgement is received from the first endpoint.

4. The communications platform in claim 1, further comprising determining whether the electronic message is urgent;

and

wherein determining whether the user received the at least a portion of the electronic message at the first endpoint, selecting a second endpoint from the plurality of endpoints, and routing a portion of the message to the second endpoint are based on the determination whether the electronic message is urgent.

5. The communications platform in claim 4, wherein the routing indicator indicates urgency of the electronic message.

6. The communications platform in claim 5, said at least one endpoint comprises an electronic mail box, a wired or wireless telephone, a facsimile machine, a paging device, or a personal digital assistant.

7. The communications platform in claim 1, wherein said meta-data includes information pertaining to the sender'"'"'s name, website address, and industry category.

8. The communications platform in claim 1, further comprising logic for examining the sender stylesheet to authenticate the sender.

9. The communications platform in claim 1, wherein said at least one endpoint comprises an electronic mail box, a wired or wireless telephone, a facsimile machine, a paging device, or a personal digital assistant.

10. The communications platform in claim 1, wherein said Informant stylesheet and said SmartMessage stylesheet reside on said Informant'"'"'s web servers.

11. The communications platform in claim 1, wherein the platform selects a first endpoint from the plurality of endpoints based on the message attributes based on a user-defined endpoint table.