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Technique for assisting a user with information services at an information/call center

  • US 7,724,878 B2
  • Filed: 07/28/2005
  • Issued: 05/25/2010
  • Est. Priority Date: 05/25/2001
  • Status: Active Grant
First Claim
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1. A method for providing a communication assistance service by a communication assistance service provider comprising:

  • receiving a communication at the communication assistance service provider from a first person seeking a contact information to communicate with a second person;

    receiving from said first person identifying information associated with said second person;

    retrieving a profile of said second person, said profile including at least one contact information and at least one;

    contact preferences associated with said contact information; and

    providing communication between said first person and said second person in accordance with said contact preferences.

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